JL B Corporation

On January 10, 2013 I had my first appointment with [redacted] (Senior Loan Officer [redacted]) of Golden Oak Lending. I wanted to refinance my mortgage so I could get the lower rates that were available at that time. I brought all the necessary paperwork to that appointment, and [redacted] told me that the refinancing would go through by the middle of February. By March 3rd I still hadn't heard back from [redacted], so I contacted her to find out how the refinancing was going. She returned my calls and emails several days later, asking for further documentation regarding my divorce in 1999. This pattern continued. I would not hear any news that the refinancing was going through, so I would call. A few days/weeks later [redacted] would call requesting more paperwork: W2's, Paystubs, etc. All of which I supplied to her. It is now August 2nd and I have not heard from [redacted] since June 19th, 2013.