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JL Bushard Photography

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JL Bushard Photography Reviews (3)

To Whom this May concern: I have reviewed the response made by the business in reference to complaint ID and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below In regard to [redacted] 's response my husband and I have decided to continue on with this complaintWe feel that even though she is now offering to send us our product we deserve a refund of the service we paid forIt has been almost a full year since our weddingWe have heard from her multiple times over the last year that she is sending us our product and we still haven't recieved it yetWe paid [redacted] to not only take our pictures, but we also paid her to EDIT our pictures, download our pictures, send us our pictures and also give us our product (canvas, wedding album) in a timely mannerWhich she has not doneIt is our personal belief that if she knew she wasn't going to be able to provide us our product in a timely manner, she should've told us before the wedding and we could've gone with a different companyShe also talked about how we had access to our online photos this whole time, however as you can see from my documentation, up until July 15, we couldn't access our pictures online with the pass word of " [redacted] " that she gave usThen on 07/16/2015, after she found out we filed our complaint, she changed the password to our pictures to 07/26/and added a hint to them, without telling us until this morningHer trying to be sneaky about the situation makes us even more leery of recieving our final product and is another reason we would like to continue with our complaintShe may have shown up and photographed our wedding, however she has not delivered on the rest of her business promiseI personally have been more then understanding with every personal crisis, or "technological issue" she has hadWe have come to the point where we don't think [redacted] has done the job she was paid forAll we want from her is our money back, to quit worrying about our final product or reprocutions and to hopefully keep any other bride or family from expierencing the drama and craziness we have dealt withThis is my electronic way of denying the businesses response, I will be faxing over all of my documentation I have showing her unprofessionalism and unwillingness to work with me or my husband to resolve the issue Best Regards, [redacted]

To Whom it May Concern:I have given the [redacted]'s multiple ways to access their photos.It is true they have waited for their album and the rest of their photos for a year (they have had online access to them though).I have had some unfortunate technological mishaps. I have had some personal issues to...

deal with as well.  However, I blocked the male half because he was being very vulgar and demeaning. I have answered text messages and have the texts to prove it. I am no longer going to be operating as a business anymore. I have the couple's album and the rest of their pictures on the way to them. [redacted]

To Whom this May concern:
I have reviewed the response made by the business in reference to complaint ID 10717099 and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In regard to [redacted]'s response my husband and I have decided to continue on with this complaint. We feel that even though she is now offering to send us our product we deserve a refund of the service we paid for. It has been almost a full year since our wedding. We have heard from her multiple times over the last year that she is sending us our product and we still haven't recieved it yet. We paid [redacted] to not only take our pictures, but we also paid her to EDIT our pictures, download our pictures, send us our pictures and also give us our product (canvas, wedding album) in a timely manner. Which she has not done. It is our personal belief that if she knew she wasn't going to be able to provide us our product in a timely manner, she should've told us before the wedding and we could've gone with a different company. She also talked about how we had access to our online photos this whole time, however as you can see from my documentation, up until July 15, 2015 we couldn't access our pictures online with the pass word of "[redacted]" that she gave us. Then on 07/16/2015, after she found out we filed our complaint, she changed the password to our pictures to 07/26/2014 and added a hint to them, without telling us until this morning. Her trying to be sneaky about the situation makes us even more leery of recieving our final product and is another reason we would like to continue with our complaint. She may have shown up and photographed our wedding, however she has not delivered on the rest of her business promise. I personally have been more then understanding with every personal crisis, or "technological issue" she has had. We have come to the point where we don't think [redacted] has done the job she was paid for. All we want from her is our money back, to quit worrying about our final product or reprocutions and to hopefully keep any other bride or family from expierencing the drama and craziness we have dealt with. This is my electronic way of denying the businesses response, I will be faxing over all of my documentation I have showing her unprofessionalism and unwillingness to work with me or my husband to resolve the issue.
Best Regards,
[redacted]

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Address: 1234, Butte, Montana, United States, 59701

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