JL Construction

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] ? If you contact me will you refund the money to my account? Also, will you pay for shipping and handling because that is the only way I want this issue resolved? This is now your fault and your error.? When will you call because I have not received a phone call from your office! ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

To Whom This May Concern,We thank you for ordering with us here at the FactoryOutletStore and sincerely apologize for the inconvenience that this may have caused you.Unfortunately, the item purchased went on a Temporary Backorder due to the popularity of the item and we sincerely apologize that the item was not available The Backorder on the item has since been extended – regrettably, we were not able to fill your order We have issued a full refund to your PayPal account today 8/*/2017.If you would like to speak with us directly please feel free to contact our US Based Customer Service Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we would be more than happy to assist.Customer Relations Department

To Whom This May Concern,We regret that our customer was not able to review the Return Policy & Procedures listed on the Marketplace where her order was placed? Upon review of this complaint along with our notation history as well as the WalMart Marketplace we show that our Return Policy & Procedure is clearly listed on WalMart as follows:? [redacted] iSave returns policyMarketplace items are not returnable to Walmart.com or Walmart storesIf you are not satisfied with your purchase, you may return it for exchange or refund within days, subject to a Return Authorization from iSaveKeep your purchase, accessories and all packing materials in new condition to avoid any restocking feesPlease note that an RA # does not guarantee final disposition and all returns are subject to inspectionAll exchanged/ returned merchandise must be in original factory carton, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessoriesPlease do not tape or write anything on the item or the original manufacturer's cartonIn some cases, we may charge you and reduce your credit for the replacement of damaged, altered, missing, writtor tapcontents or cartonsWe reserve the right to refuse any such itemsDelivery time is subject to the ability of our couriers (***, ***, and ***) to fulfill their delivery scheduleiSave is not liable for packages that weren't delivered on time because of mishaps or unavoidable delays by our couriers.? ? The very first line of our Return Policy states "Marketplace items are NOT RETURNABLE to Walmart.com or Walmart Stores"? While we understand that our customer is not happy with the purchase made and would like to return it for a refund [redacted] simply has to follow the Return Policy to return the merchandise for inspection and consequent refund per our Return Policy thru the Walmart Marketplace? As a courtesy, we will have one of our Customer Service Agents contact [redacted] directly to offer any assistance that we can with this process? If you have any further questions and/or comments please feel free to contact our Customer Relations Department at [redacted] Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Yesterday I actually printed out the policy that was on there as soon as I get to my car I will be sending that to youI just tried to see the details like I did yesterday on this order and unfortunately it is no longer there for me to view I'm glad I print the piece of paper out yesterday before complaining I will be sending that to you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us.After reviewing this complaint along with our notation history we do show that our customer contacted us directly regarding the issue he faced with the item on Friday 8and we responded asking the customer to allow to hours for the completion of sending out the label Our offices are not open on the weekend and today at close of business - 8- would be hours of the request We understand that our customer may be anxious to have the item returned but rest assure the request is being handled within the time frame previously mentioned We will follow up with this order by close of business today to ensure customer receives the return information.If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] ? Yesterday I actually printed out the policy that was on there as soon as I get to my car I will be sending that to youI just tried to see the details like I did yesterday on this order and unfortunately it is no longer there for me to view? I'm glad I print the piece of paper out yesterday before complaining I will be sending that to you ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

To Whom This May Concern,We regret that our customer was not able to review the Return Policy & Procedures listed on the Marketplace where her order was placed Upon review of this complaint along with our notation history as well as the WalMart Marketplace we show that our Return Policy & Procedure is clearly listed on WalMart as follows: [redacted] iSave returns policyMarketplace items are not returnable to Walmart.com or Walmart storesIf you are not satisfied with your purchase, you may return it for exchange or refund within days, subject to a Return Authorization from iSaveKeep your purchase, accessories and all packing materials in new condition to avoid any restocking feesPlease note that an RA # does not guarantee final disposition and all returns are subject to inspectionAll exchanged/ returned merchandise must be in original factory carton, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessoriesPlease do not tape or write anything on the item or the original manufacturer's cartonIn some cases, we may charge you and reduce your credit for the replacement of damaged, altered, missing, writtor tapcontents or cartonsWe reserve the right to refuse any such itemsDelivery time is subject to the ability of our couriers (***, ***, and ***) to fulfill their delivery scheduleiSave is not liable for packages that weren't delivered on time because of mishaps or unavoidable delays by our couriers The very first line of our Return Policy states "Marketplace items are NOT RETURNABLE to Walmart.com or Walmart Stores" While we understand that our customer is not happy with the purchase made and would like to return it for a refund [redacted] simply has to follow the Return Policy to return the merchandise for inspection and consequent refund per our Return Policy thru the Walmart Marketplace As a courtesy, we will have one of our Customer Service Agents contact [redacted] directly to offer any assistance that we can with this process If you have any further questions and/or comments please feel free to contact our Customer Relations Department at [redacted] Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To Whom This May Concern,We regret that our shipping provider delivered the item our customer purchased damaged and sincerely apologize for the inconvenience that this may have caused.After reviewing this complaint along with our notation history we do show that our customer purchased the item thru
the *** Sales Portal on 7/*/and on 7/**/we received a message alert stating the customer received the packaged in a damaged state We immediately contacted our shipping provider to start the Damaged Package Investigation:
*** *** *** ***
*** *** *** *** *** ** *** ** *** *** *** *** *** *** *** *** *** *** *** ***
Refund are usually done within to Business days from date of delivery and we do show that the package was successfully picked up and inspected on 7/**/and returned to our warehouse on 7/**/- business days from this complaint We understand that our customer would like an immediate refund and will coordinate with the *** Shopping portal to refund this customer today - 7/**/ If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
If you contact me will you refund the money to my account? Also, will you pay for shipping and handling because that is the only way I want this issue resolved This is now your fault and your error. When will you call because I have not received a phone call from your office!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

An agent contacted you on 3/**/and was not able to leave a voice mail and no one picked up The Agent called you at ###-###-####.Please provide us with an alternate phone number to contact you directly.Customer Relations Department

An agent contacted you on 3/**/and was not able to leave a voice mail and no one picked up The Agent called you at ###-###-####.Please provide us with an alternate phone number to contact you directly.Customer Relations Department

To Whom This May Concern,We regret that our shipping provider delivered the item our customer purchased damaged and sincerely apologize for the inconvenience that this may have caused.After reviewing this complaint along with our notation history we do show that our customer purchased the item thru
the *** Sales Portal on 7/*/and on 7/**/we received a message alert stating the customer received the packaged in a damaged state We immediately contacted our shipping provider to start the Damaged Package Investigation:
*** *** *** ***
*** *** *** *** *** ** *** ** *** *** *** *** *** *** *** *** *** *** *** ***
Refund are usually done within to Business days from date of delivery and we do show that the package was successfully picked up and inspected on 7/**/and returned to our warehouse on 7/**/- business days from this complaint We understand that our customer would like an immediate refund and will coordinate with the *** Shopping portal to refund this customer today - 7/**/ If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
If you contact me will you refund the money to my account? Also, will you pay for shipping and handling because that is the only way I want this issue resolved This is now your fault and your error. When will you call because I have not received a phone call from your office!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us.After reviewing this complaint along with our notation history we do show that our customer contacted us directly regarding the issue he faced with the item on Friday 8/**/and we responded asking the
customer to allow to hours for the completion of sending out the label Our offices are not open on the weekend and today at close of business - 8/**/- would be hours of the request We understand that our customer may be anxious to have the item returned but rest assure the request is being handled within the time frame previously mentioned We will follow up with this order by close of business today to ensure customer receives the return information.If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] ? Yesterday I actually printed out the policy that was on there as soon as I get to my car I will be sending that to youI just tried to see the details like I did yesterday on this order and unfortunately it is no longer there for me to view? I'm glad I print the piece of paper out yesterday before complaining I will be sending that to you
?
?
?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us.After reviewing this complaint along with our notation history we do show that our customer contacted us directly regarding the issue he faced with the item on Friday 8/**/and we responded asking the
customer to allow to hours for the completion of sending out the label? Our offices are not open on the weekend and today at close of business - 8/**/- would be hours of the request? ? We understand that our customer may be anxious to have the item returned but rest assure the request is being handled within the time frame previously mentioned? We will follow up with this order by close of business today to ensure customer receives the return information.If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department###-###-####

To Whom This May Concern,We regret that our customer was not able to review the Return Policy & Procedures listed on the Marketplace where her order was placed? Upon review of this complaint along with our notation history as well as the WalMart Marketplace we show that our Return
Policy & Procedure is clearly listed on WalMart as follows:? ***iSave returns policyMarketplace items are not returnable to Walmart.com or Walmart storesIf you are not satisfied with your purchase, you may return it for exchange or refund within days, subject to a Return Authorization from iSaveKeep your purchase, accessories and all packing materials in new condition to avoid any restocking feesPlease note that an RA # does not guarantee final disposition and all returns are subject to inspectionAll exchanged/ returned merchandise must be in original factory carton, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessoriesPlease do not tape or write anything on the item or the original manufacturer's cartonIn some cases, we may charge you and reduce your credit for the replacement of damaged, altered, missing, writtor tapcontents or cartonsWe reserve the right to refuse any such itemsDelivery time is subject to the ability of our couriers (***, ***, and ***) to fulfill their delivery scheduleiSave is not liable for packages that weren't delivered on time because of mishaps or unavoidable delays by our couriers.? ? The very first line of our Return Policy states "Marketplace items are NOT RETURNABLE to Walmart.com or Walmart Stores"? While we understand that our customer is not happy with the purchase made and would like to return it for a refund ** *** simply has to follow the Return Policy to return the merchandise for inspection and consequent refund per our Return Policy thru the Walmart Marketplace? As a courtesy, we will have one of our Customer Service Agents contact ** *** directly to offer any assistance that we can with this process? If you have any further questions and/or comments please feel free to contact our Customer Relations Department at *** Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
[redacted]
?