J&L Foundations

Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: ***@carcorner.ca We do apologize for any misunderstanding in regards to the credit check however, our website does and has always informed our customers that a credit check will be pulledDue to the privacy act, we are unable to request [redacted] or [redacted] to removed the inquiry so we will provide the customer with a letter to send to [redacted] and [redacted] requesting to have our inquiry removed from his credit bureauFollowing are the phone numbers for [redacted] and [redacted] [redacted] - [redacted] and [redacted] - 1- [redacted] The customer may contact me to inform me of an email address that we can send our letter toThank you

Initial Business Response /* (1000, 5, 2015/12/04) */
Contact Name and Title: Fred
Contact Phone:***
Contact Email:***@carcorner.ca
Spoke to *** and everything was resolvedYou are more than welcome to contact *** yourself if you need any further informationWe do apologize as
this is not the way Car Corner likes to conduct doing businessUnfortunately we were short staffed at the time and this fell through the cracks but we are committed to giving you 100% serviceWe do have this issue resolved and are now waiting for *** to come and get the fender fixedAgain, we are very sorry this has happenedIf you have any questions, please do not hesitate to contact us
Initial Consumer Rebuttal /* (2000, 7, 2015/12/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The issue is in the process of being resolved*** to have the fender replaced and installed.I will stay in contact with Fred until the issue has been completely resolved and the new fender has been replaced

(The consumer indicated he/she DID NOT accept the response from the business.)
An email was sent to the the specifies email address on the 14th of June 2016 instructing them which email address to sent the letters to. No response has been received by the business.

Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@carcorner.ca
We do apologize for any misunderstanding in regards to the credit check however, our website does and has always informed our customers that a credit check will be pulled. Due to the...

privacy act, we are unable to request [redacted] or [redacted] to removed the inquiry so we will provide the customer with a letter to send to [redacted] and [redacted] requesting to have our inquiry removed from his credit bureau. Following are the phone numbers for [redacted] and [redacted]. [redacted] - [redacted] and [redacted] - 1-[redacted]. The customer may contact me to inform me of an email address that we can send our letter to. Thank you

Initial Business Response /* (1000, 8, 2016/01/04) */
We have tried to contact [redacted] on both his phone numbers that he had left us, but he did not answer. [redacted] bought the 2008 DOodge Avenger from us on July 24th, and the mechanical inspection came through to us as fully compliant, whereas...

a month later he stated there were problems arising from the vehicle. We took the vehicle in for re-inspection and the mechanic stated that the vehicle needed new struts (wheel alignment included). We spent $893.34 to have these issues rectified, when the vehicle left back on July 24th our inspection did not require any repairs. It is currently January of 2016, and he has since then had the vehicle for 5 months (He called us back in December). This car lot has been here for 70 years, and our customer service is our top priority. If [redacted] is unhappy with the vehicle we are willing to re-open his file here and trade him out of it and put him into something he can be happy in.
Best Regards,
Fred S[redacted]
Initial Consumer Rebuttal /* (3000, 10, 2016/01/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have the original mechanical inspection from car corner and it clearly states that the steering linkage is "non complaint" therefore beyond the struts and other repairs they they completed, the fact remains that the oil leaks were present from day one, and it seems that they are from the steering pump. Now if car corner is willing to open my file and trade my car for another which is fully complaint mechanically, and does not expect to make me pay the fees incurred like the sale commission and "documents" fees, then I will be happy to work with car corner on a resolution. I am seeking nothing more than a compliant vehicle which has the support of the company who sells it. If car corner can agree to this I am willing to withdraw my complaint.
Thank you
[redacted]
Final Consumer Response /* (2000, 16, 2016/01/13) */
Thank-you for your response, however I do accept the offer from "car corner" and did not want a refund, I just wanted some clarification as to the terms of re-opening my file. I respectively request that my answer to the "car corner" be one as "acceptable" or if it is easier just withdraw the complaint in its entirety.
Yours Truly,
[redacted]

The letters have been sent to the specified email address. Thank you.