JL Hearn Plumbing Incorporated

The owner himself actually went to this job When [redacted] spoke with him on the phone he made it clear that the sink would have to be the same size and everything would need to match up to keep the cost down When he arrived at the job, the new sink was a different size In order to make the new sink fit, the countertop had to be cut We informed the gentleman on site of the situation and he approved cutting the countertop to accommodate the new sink Once the countertop was cut, the old sink was no longer going to fit, which again was explained The homeowner was told that if the sink was a different size from the original, everything would change He then proceeded to purchase a sink that was a different size anyway As for the disposal, the one on site was leaking We did refuse to put the old, leaking disposal in due to liability, but it was up to the gentleman on site if he wanted a new one installed No plumber in their right mind would have put that disposal back in The homeowner also supplied the faucet that we were called back for It clearly states on our invoice that there was no warranty on any customer supplied material The faucet purchased is a Glacier Bay, which we would NEVER purchase ourselves or give ANY warranty on The warranty was on our installation only The body of the faucet not moving properly was a manufacturer issue, not an installation issue We will not refund anything and the $is still due and will be sent to collection if not paid

The owner himself actually went to this job.  When [redacted] spoke with him on the phone he made it clear that the sink would have to be the same size and everything would need to match up to keep the cost down.  When he arrived at the job, the new sink was a different size.  In order to...

make the new sink fit, the countertop had to be cut.  We informed the gentleman on site of the situation and he approved cutting the countertop to accommodate the new sink.  Once the countertop was cut, the old sink was no longer going to fit, which again was explained.  The homeowner was told that if the sink was a different size from the original, everything would change.  He then proceeded to purchase a sink that was a different size anyway.  As for the disposal, the one on site was leaking.  We did refuse to put the old, leaking disposal in due to liability, but it was up to the gentleman on site if he wanted a new one installed.  No plumber in their right mind would have put that disposal back in.  The homeowner also supplied the faucet that we were called back for.  It clearly states on our invoice that there was no warranty on any customer supplied material.  The faucet purchased is a Glacier Bay, which we would NEVER purchase ourselves or give ANY warranty on.  The warranty was on our installation only.  The body of the faucet not moving properly was a manufacturer issue, not an installation issue.  We will not refund anything and the $95 is still due and will be sent to collection if not paid.