J.L. Hubbard Insurance & Bonds

This customer's complaint and refund had already been addressed before this customer submitted this complaint to Revdex.com's system.This customer contacted our support team via telephone on January 1st for the first time to alert of us the issue The customer's first billing was applied for this subscription on June 1st, As per the customer's request made to our telephone agent, all payments were refunded in full back to the original form of payment and the customer was sent notification of the refund via email on January 10th The customer's account has not nor will be charged further.We have resent ALL refund notifications to the customer's email address for their billing records

This customer purchased on 6/22/and would have received a welcome email with information on how to access their account and order the program to be shipped if they preferred not to follow online This customer emailed our support desk on 7/6/inquiring about receiving her program in hard
copy format and we replied with information on how to access the account and order the program to be shipped The customer emailed us a second time on 7/14/15, as well as submitted this Revdex.com complaint, asking for a refund of her purchases as she did not see our reply from 7/6/ On 7/14/15, I resent the customer our initial reply for her records, as well as processed her full refund as per her request I also provided information on how to contact our live customer support chat if she needs further assistance.Thank you for your time

This customer had accepted a free day trial and accepted the terms to the subscription during their purchase The customer was emailed their invoices immediately after purchase for their billing records The email invoice also contained the terms of the subscription if the customer
did not cancel within the free trial period as well as our customer support contact information if they had any questions about their order Since the subscription was not cancelled within the free day trial period, the subscription payments began to bill on May 25th, The customer was also emailed a billing notification days prior to each subscription charge being applied in order to remind the customer of the subscription payment The customer has not reached out to our support during the last months of the subscription billing, therefore we were unaware the customer did not wish to continue with the subscription The customer contacted our 3rd party transaction processing company with their request on February 28th, and they processed a refund for all eligible invoices within our day refund policy as requested by the customer Had the customer contacted us directly, we would have been happy to assist with their request We have submitted a refund request for this customer's subscription payments and that will be processed for them The customer will receive email notification once the refunds have been processed and we ask the customer retain those email invoices for their billing records The customer will be refunded in full for our charges

This customer had accepted a free day trial and accepted the terms to the subscription during their purchase The customer was emailed their invoices immediately after purchase for their billing records The email invoice also contained the terms of the subscription if the customer
did not cancel within the free trial period as well as our customer support contact information if they had any questions about their order Since the subscription was not cancelled within the free day trial period, the subscription payments began to bill on May 25th, The customer was also emailed a billing notification days prior to each subscription charge being applied in order to remind the customer of the subscription payment The customer has not reached out to our support during the last months of the subscription billing, therefore we were unaware the customer did not wish to continue with the subscription The customer contacted our 3rd party transaction processing company with their request on February 28th, and they processed a refund for all eligible invoices within our day refund policy as requested by the customer Had the customer contacted us directly, we would have been happy to assist with their request We have submitted a refund request for this customer's subscription payments and that will be processed for them The customer will receive email notification once the refunds have been processed and we ask the customer retain those email invoices for their billing records The customer will be refunded in full for our charges

This customer's complaint and refund had already been addressed before this customer submitted this complaint to Revdex.com's system.This customer contacted our support team via telephone on January 1st for the first time to alert of us the issue? The customer's first billing was applied for
this subscription on June 1st, ? As per the customer's request made to our telephone agent, all payments were refunded in full back to the original form of payment and the customer was sent notification of the refund via email on January 10th? The customer's account has not nor will be charged further.We have resent ALL refund notifications to the customer's email address for their billing records.? ? ?

This customer's complaint and refund had already been addressed before this customer submitted this complaint to Revdex.com's system.This customer contacted our support team via telephone on January 1st 2017 for the first time to alert of us the issue.  The customer's first billing was applied for...

this subscription on June 1st, 2016.  As per the customer's request made to our telephone agent, all payments were refunded in full back to the original form of payment and the customer was sent notification of the refund via email on January 10th.  The customer's account has not nor will be charged further.We have resent ALL refund notifications to the customer's email address for their billing records.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Customer purchased a product from us on 4/26/15 and also signed up for a subscription product as well.  Customer would have received purchase receipts via email as well as instructions on how to access her products, customer support, and billing.  The receipts included the next billing...

date for the subscription product.On 5/27/15, customer contacted us via support email and requested a refund and explanation of the subscription charge. We replied that same day with an explanation of her charges and refunded the charge as per the customer's request.As we advertise, we are happy to honor any refund request under our 60 day guarantee if a refund is requested.Customer was also forwarded information on how to contact our support directly for any future communication needs.