JLA Construction

December *, 2016 RE: Revdex.com Complaint ID#[redacted]   We are in receipt of complaint filed by [redacted]. [redacted] purchased household moving insurance from our company on 8/**/16. [redacted] received our claims instructions on the same date he received his Certificate of Insurance....

Attached you will find the claims instructions. As you can see the instructions clearly list the documents that are needed in order to file an insurance claim. [redacted] originally emailed the claims department on 9/*/16 however the email was missing required documents. After numerous attempts to receive the required documents, [redacted] finally emailed over all the filed on 9/*/16. His claim was then sent to the claims adjustor on 9/*/16. The claim is now with the insurance company. We do not handle claims in our office. All claims are forwarded to the insurance company and the insurance adjustor gets into contact with the client. His claim is pending. The issue here is that this client expects to be paid within a few weeks of filing his claim. Like any type of insurance, a claim takes time. If there is a delay it is due to the fact that the client is not able to supply the adjustor with requested paperwork. However, that is between the client and insurance adjustor. We have performed our duties of issuing the certificate for the client and filing the claim with the adjustor. The rest is between the adjustor and the client. This is not a justifiable claim against our company.   Regards, 123MovingInsurance.com [redacted]
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Dear Sirs/Madam,Thanks for bringing this complaint to our attention. The claimant submitted his claim on 07/**/2015 at 10:37 am. We replied to him same day 07/**/2015 a minute later at 10:38 am with instructions on how to file the claim. As soon as his preliminary documents were submitted we...

forwarded to [redacted], claims settlement agents on behalf of the insurance company. We did not direct the customer to any third party. We have been working with [redacted] for years as well as they are the designated claims settlement agents on behalf of well known insurance companies and have been in business for over 50 years. The certificate of insurance clearly says to report first claim notification to [redacted]. This way we guide the customer and assist in submitting the claim. We replied to the customer a minute after as well as followed up with a phone call. The customer could have raised his concerns with us rather than jumping to conclusions that [redacted] is a third party. If he had a claim with his own car he would have not expected his broker to settle his claim. He would have been directed also to a claims settling agent on behalf of the insurance company. We are only the insurance broker and have no authority to handle claims. The customer service was prompt, the price was competitive and the customer was very happy to work and book with us despite his numerous quotes from other companies. We cannot be blamed for any anger caused to these customers due to their bad experience with their movers. Unfortunately a lot of them let out their anger on us and demand payments without any corporation. We are told by [redacted] that there is still missing documents that the claimant did not provide them to finalizing this claim. W. K. Webster staff are professional, courteous and prompt.Please let me know if you need anything else.Regards,Iris A[redacted]

We have investigated this complaint and we feel that there is no basis to this Revdex.com complaint.Please see below from  our claims adjuster and the findings:[redacted]
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[redacted] Good...

Morning, Please note that the TV being claimed did not sustain any physical damages.  With that said, please find below the mechanical and electrical derangement clause found on the attached certificate: MECHANICAL AND ELECTRICAL DERANGEMENTExcluding loss of or damage due to mechanical, electrical or electronic derangement unless there isevidence of external damage to the insured item or its packing. We therefore, repudiate liability on the underwriters behalf.  Please find attached the formal declination letter. We will now be closing our file.Best Regards,Cara F[redacted] Case Handler For and on behalf of W K Webster (Overseas) Ltd

Claimant received prompt replied to her emails. The claimant does not want to cooperate with the claims team. We have sent her 4 emails with clear instructions and explaining what documents are missing. She does not want to cooperate but chose to spend time putting a complaint against us in Revdex.com...

thinking it will resolve the problem. Claimant knew how to follow instructions to purchase insurance which is much more complicated than submitting standard claims documents but when it comes to prove her claim and follow instructions she wants her claim paid over one document she submitted. Her claim WILL not be processed and she is FREE to submit any complaints she wishes too they will all be illegitimate, invalid and fraudulentSee below: [redacted]
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
My complaint has not been resolved, because my insurance claim has not been fulfilled and no communication has been provided from Ramon USA, WK Webster and/or Lloyd's Insurance PLC as to why it has not been fulfilled.  The attached document provides evidence that WK Webster forwarded the claim to underwriters (Lloyd's Insurance PLC as listed on the contract) -- by Ms. Cara F[redacted].   This is the last I have heard from anyone affiliated with the insurance contract that was purchased. The insurance that was purchased through Ramon USA and serviced through W K Webster along with the underwriter Lloyd's Insurance PLC have failed to provide any communication to us after all documents were accepted by Cara F[redacted] and forwarded to underwriters Lloyd's Insurance PLC. The insurance policy purchased from Ramon USA and those affiliated -- WK Webster and Lloyd's Insurance PLC -- may do well with competing to take my money to purchase a contract, but when it comes time to honoring the contract -- Ramon USA, WK Webster and Lloyd's Insurance PLC seem to compete to lose me with negligence.     
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

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[redacted]I will not go back and forth with [redacted] 123 Moving Insurance, regarding this issue.  I am working directly with the companies listed below and my credit card company to resolve this matter. Katrin S[redacted]Overseas Case Officer Complaints Lloyd's [redacted]
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Sincerely,
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