JLB Pet Products

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10112146, and find that this resolution is satisfactory to me
Regards,
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Review: This is a website selling eco-friendly pet products. I ordered two leashes and dog collar on the website and received the following week. The collar I bought was too big and I wanted to exchange for a smaller size. I emailed the company and called within their 7 day exchange/refund period but did not get a response. Since my initial contact to try to exchange I have sent 4 emails (to 2 different email addresses) and 8 phone calls to customer service and not even any type of response back! There is no customer service at all. A few days ago I tried to call but their voicemail was full. I tried again a couple hours later and I was able to leave a message, a clear indication that someone obviously checked and cleared the messages. I can't believe that after 12 tries to exchange my item I purchased they are not willing to give any type of customer service. I did not want to return the product, just exchange and it's not costing them any more money as I am paying to ship it back.Desired Settlement: All I want is to exchange the collar for a smaller size. I have the matching leash and love it and would like the proper fitting collar to match. That is all I want, just an exchange and I will be satisfied.

Review: First of all, I didn't know which type of complaint to select. "Delivery Issues", "Product Issues", and "Service Issues" are all appropriate. I ordered a collar and leash for my dog on December 20, 2013 and paid for express 2-day air shipping. I understand that this was around Christmas and I live in Canada, so I was prepared to wait a little longer, maybe even up to a week. But it is now January 7 and I have not received my product. I received an e-mail on December 23 stating that my order has been shipped (3 days after purchase - already past the 2-day mark), but the field for tracking numbers was blank. Still, I waited another week - until December 30 - to send an e-mail inquiring about my order. When I did send the e-mail, of course I got no response. I sent several more on January 2 - admittedly I spammed them - and contacted them via Facebook and tweeted them, and finally I got a response thanking me for my patience and explaining it might take longer for the reasons I stated above, but they would get back to me shortly with my tracking numbers and more information. I replied and thanked them, and removed any public posts on social media. Five days went I did not receive a reply, so I e-mailed them again on January 7. Still no reply. I am now beyond fed up with this company and this entire experience. I spam e-mailed them again, and posted more on their Facebook and twitter pages (which I will not be removing this time).Desired Settlement: I expect a full refund for both the product and shipping on this order. I don't even care if I receive the product or not at this point, I just want my money back. I have long since purchased a different collar and leash for my dog.

Review: I had ordered collars and 2 leashes from this company in April, 2014. As of today June 30, 2014 I still have not received one of the leashes that has already been paid for by my credit company. I have tried numerous times by e-mail to contact them and no response back. Have tried calling them and no answer.Desired Settlement: Either they send me the leash I have ordered and credit back to my charge card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10112146, and find that this resolution is satisfactory to me.

Regards,