Jlist.com Ltd.

Review: I placed an order on jlist.com below and never receive it. Order ID: [redacted]placed on Saturday, Feb. 9th at 10:03 am (PST)The status of the order has been in "Processing" (see below) since Feb 10 and never get update until I contacted Jlist.com for missing package on May 14Sunday, Feb. 10th at 11:36 pm (PST) - Processing Invoice: #[redacted] Your order is being packed and prepped for shipping.Friday, May. 17th at 3:48 am (PST) - Complete Invoice: #[redacted] Your order has been shipped. Please check your email for an updated invoice.The company confirmed they have shipped the product back in February and does not explain why the status has been in "Processing" for couple months. They indicated the package will not come with a tracking number according to their shipping policy. However, my point here is I don't think this package was even shipped back in February as the status never update to "Complete" until I contacted them for status. They finally updated the status on May 17. I am thinking this company is scamming me by just saying product has been shipped and it's my bad day just because. I do not feel it's fair when I have to question this company for delivery status, and I am unable to seek any reasonable explanation or solution.Thus, I left with no other option but to file complains to Revdex.com, as this does not resolve my issue and I lost $45.62 due to this.Should you need further information, please feel free to contact me at [redacted]Thanks![redacted]Desired Settlement: full refund

Business

Response:

Mr. [redacted]. [redacted] placed his order ([redacted] on our website on February 11th. The order was processed and shipped out via USPS two days after, on February 13th. A shipping email notification went out to Mr. [redacted]'s email address on the same day.

Mr. [redacted]. [redacted] contacted us on May 13th, informing us that he didn't received his package, and asked for a tracking number. However Mr. [redacted] had chosen a shipping method (standard USPS) that does not come with a tracking number - so we were unable to provide him one - and for which we clearly state in our shipping policies that we do not assume responsibility for delays or loss of packages when customers use the shipping method Mr. [redacted] had chosen.

Note that upon checkout, customers have to confirm they agree with those shipping policies before they are actually able to place an order. Therefore, customers are well aware of the risks they take when choosing certain type of shipping methods, and it is clearly mentioned on our website. Also note that we give our customers different shipping method choices, some come with tracking with full guarantee of replacement and refund in case the package is lost or damaged.

Regarding the order status update error on our website that Mr. [redacted] is mentioning, it would seem like the status of the order did not updated correctly because of a computer error. We recognize that this must have been misleading for Mr [redacted], however an email notification had been sent on February 13th, confirming the shipment, as the package shipped out from our warehouse.

We think that what happened is that the package was lost in transit by USPS. According to our policies, we first declined to offer a refund for this package since, as explained above, we assume no responsibility for delay or loss of packages within the USPS system. Any complaints or claims should be filled with the USPS.

Despite the circumstances and our company being in its right to deny support on this matter,

a full refund has been issued to Mr. [redacted] on May 22 (transaction ID [redacted]).

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This is a follow up complain in regard to this Complaint ID [redacted]According to Revdex.com and Jlist, I have received full refund after the dispute is being resolved. HOWEVER, JList rebilled my credit card for full amount again on June 7, 2013.They do not have authorization nor my permission for this charge, and they never contact me for this unauthorized transaction. I am extremely disappointed at Jlist now and it seems like they do not care about their customers at all. I have contacted Jlist today for immediate solution, if this case is not resolved in professional manner, I have no other option but to file report to authorities.Full Refund and stop charging my credit card. I will report to authorities.

Regards,

Business

Response:

Customer was just confused with his credit card statement and refund history. This issue has been solved on our support center. Thank you for closing this case.