[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.? I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, K [redacted] ***
? ? ? ? ? The customer brought her Jeep Wrangler for us to look at a paint chipping issue on the right front wheel fender.? The chip was not a defect in the paint.? We did take pictures of the chip that are attached to this message and Chrysler did reject the claim.? The chip was caused by another influence such as an impact from road debris.? The pictures also show some scraping in the paint.? Based on the fact that the paint is not defective we cannot cover the repair as a warranty repair?
I have read the request for additional compensation and am not willing to agree to this request? All issues to my knowledge with respect to the matters brought to our attention in the initial complaint have been resolved? I am considering this matter closed and will not be responding to further notices? It's clear that unless our dealership pays the money requested by the consumer it will not satisfy them? My offer for the gas cards still stands through the end of the month? ? [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.? I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, K [redacted] ***
I am going to look into this and will update as soon as I have more information and a resolution with the *ustomer.? Matt Urse
? ? ? ? ? The customer brought her Jeep Wrangler for us to look at a paint chipping issue on the right front wheel fender.? The chip was not a defect in the paint.? We did take pictures of the chip that are attached to this message and Chrysler did reject the claim.? The chip was caused by another influence such as an impact from road debris.? The pictures also show some scraping in the paint.? Based on the fact that the paint is not defective we cannot cover the repair as a warranty repair?
I have read the request for additional compensation and am not willing to agree to this request? All issues to my knowledge with respect to the matters brought to our attention in the initial complaint have been resolved? I am considering this matter closed and will not be responding to further notices? It's clear that unless our dealership pays the money requested by the consumer it will not satisfy them? My offer for the gas cards still stands through the end of the month? ? [redacted] ***