JM Appliance

On August **, 2015, we went out to diagnose the customer's Frigidaire refHe said it wouldn't stop beeping and the temp light was outWe ordered him a controlWe installed it on August **, The customer called us the next weekend when we are closed, to let us know that the refrigerator had started beeping againHe left several nasty messages stating he didn't appreciate not being called backMind you, it was the weekend and we do not work on the weekendsMonday morning, we called him backHe wanted us to overnight a new control and install it on Tuesday morning, August When we told him it wouldn't be there by the morning and we could come on Wednesday, he told us he wasn't happy but okWe overnighted the partWhen he called Tuesday morning to find out if the part had come, which it didn't yetHe told us not to bother coming, he scheduled another company to come on TuesdayThat company th en went to his house on Wednesday and diagnosed that the part we installed was defective, which we already knew and that we should finish the jobThe customer then called to inform us of what the other company said and wanted us to come back to replace the part that dayUnfortunately, we cancelled the order when he told us he was having another company comeWhen we told him we had to re-order the part, he was not happyWe ordered the part anyway, so that we would have it to install when and if he wanted us toWhen we called him on Wednesday when the part came in, he told us that he had already got a new part himself and installed it himselfHe then demanded a refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response from the business is not at all accurate: I called the previous Thursday, Friday, and sent email on Saturday, they called back on Monday at 10:am the following week and said that they would overnight the part; I told them I had already set a new appointment with another service to come and repair the appliance the next dayI told them unless they would be there the next day that I would prefer a refundThe said they would not be able to get to my home until WednesdayI told them to send the refundI sent them the part that was defective, called them to confirm receipt and requested a refundThey said they would refund the amount once they received the refundI to this date have yet to receive the refund.In addition, all my messages and my email was not nasty, but rather disappointingLast week, I sent another email requesting the refund, their reply by email was the sameIt is now 9/ [redacted] and no refund has been made In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Complaint: ***
I am rejecting this response because:
You are not telling the truth, sirThere was another witness at the scene to verify what really happened*** *** was present as well at the time of the service callShe can verify that there were NO BUGS AROUND the thermostat, only in itI suspect that the thermostat was used, and that is where the bugs came fromYou never produced an itemized receipt for the thermostat, but just charged dollarsThe AHS contract holder, *** ***, can verify that AHS is reporting that you reported to them that RODENTS had destroyed the thermostat, thus not covered under the warranty.
I am unaware of any alleged bribe alsoIf I had that kind of money to just throw around, do you think this would be that big of an issue? AHS is charging *** *** over dollars because you filed a report, while each time you went to the site you got dollars each trip.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
OkSo you agree you submitted information to AHS regarding why the freezer was not working, and you still will not provide an actual receipt for the "new" thermostat that your charged us forYou cannot say that you had the part on hand, because it took a month and a half for you to return to put it inSo, clearly, you had to order itRight? So where's the receipt for the thing?
Soyou won't even consider, since there weren't bugs in the thermostat the first time or any other time prior to that, that perhaps the part you installed already had the bugs inside of it?
This is ludicrousThis freezer hasnt worked since june, yet you know that its bugs in the thermostat, ONE THAT YOU ALREADY REPLACED, that has been causing this issue with the freezerso, when the freezer thermostat is replaced, AGAIN, and the freezer still DOESNT work, what then? you dont care, because you have already reported your fictitious findings to American Home Shield, citing RODENTS caused damage.
I dont even know where to go from hereAHS thinks there's rodents and thats the cause of the issuenow the fridge is still broken, and AHS won't fix it at all nowI hope Revdex.com can something about thisthis is unfair, and very unprofessional.
Regards,
*** ***

Issue is resolvedGood Will credit was issued to the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response from the business is not at all accurate: I called the previous Thursday, Friday, and sent email on Saturday, they called back on Monday at 10:00 am the following week and said that they would overnight the part; I told them I had already set a new appointment with another service to come and repair the appliance the next day. I told them unless they would be there the next day that I would prefer a refund. The said they would not be able to get to my home until Wednesday. I told them to send the refund. I sent them the part that was defective, called them to confirm receipt and requested a refund. They said they would refund the amount once they received the refund. I to this date have yet to receive the refund.In addition, all my messages and my email was not nasty, but rather disappointing. Last week, I sent another email requesting the refund, their reply by email was the same. It is now 9/** and no refund has been made.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

On August **, 2015, we went out to diagnose the customer's Frigidaire ref. He said it wouldn't stop beeping and the temp light was out. We ordered him a control. We installed it on August **, 2015. The customer called us the next weekend when we are closed, to let us know that the refrigerator had...

started beeping again. He left several nasty messages stating he didn't appreciate not being called back. Mind you, it was the weekend and we do not work on the weekends. Monday morning, we called him back. He wanted us to overnight a new control and install it on Tuesday morning, August . When we told him it wouldn't be there by the morning and we could come on Wednesday, he told us he wasn't happy but ok. We overnighted the part. When he called Tuesday morning to find out if the part had come, which it didn't yet. He told us not to bother coming, he scheduled another company to come on Tuesday. That company th en went to his house on Wednesday and diagnosed that the part we installed was defective, which we already knew and that we should finish the job. The customer then called to inform us of what the other company said and wanted us to come back to replace the part that day. Unfortunately, we cancelled the order when he told us he was having another company come. When we told him we had to re-order the part, he was not happy. We ordered the part anyway, so that we would have it to install when and if he wanted us to. When we called him on Wednesday when the part came in, he told us that he had already got a new part himself and installed it himself. He then demanded a refund.

After having to give my credit card number to pay for the service fee via telephone due to the fact I was out of state, my card was used 3 times fraudulently a few days later.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response from the business is not at all accurate: I called the previous Thursday, Friday, and sent email on Saturday, they called back on Monday at 10:00 am the following week and said that they would overnight the part; I told them I had already set a new appointment with another service to come and repair the appliance the next day. I told them unless they would be there the next day that I would prefer a refund. The said they would not be able to get to my home until Wednesday. I told them to send the refund. I sent them the part that was defective, called them to confirm receipt and requested a refund. They said they would refund the amount once they received the refund. I to this date have yet to receive the refund.In addition, all my messages and my email was not nasty, but rather disappointing. Last week, I sent another email requesting the refund, their reply by email was the same. It is now 9/** and no refund has been made.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

You sir have just verified my findings  the bugs were in the thermostat  that caused the failure  case closed  and yes when you followed me outside you offered me 100.00 to alter my report   Regarding the thermostat is was purchased new and we do no use used parts

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

the last time I went out to the customers house the fridge wasn't cooling correctly  so I opened the enclosed thermostat area and found bugs in and around the thermostat  I adviced the customer to the situation and said I would report my findings to American home shield co   The...

customer tried to bribe me with a 100.00 dollar payment if I told AHS the fridge was none repairable in order to receive a new fridge  I said I would not lie on the report finding  and left the home   I submitted my report to AHS and according to their contract with the homeowner that type of failure caused by bugs was not covered and the customer was responsible for the repair

Review: I had an issue with my refrigerator as the computer board indicator lights were not operating, started to beep and the refrigerator started losing its coolness.

I contacted JM Appliance as they were referred to me by the refrigerator manufacturer as an authorized repair service. They came diagnosed the problem, charged me for the service call, and ordered the part. One week later they installed the part and everything was working beautifully. Total cost of service and part $275.00

Approximately one week later, the refrigerator started beeping again, although the lights were operating fine. I called JM Appliance on Thursday morning 8/** to request they come to fix, replace, &/or replace the defective part. as of last night 8/** (two days, 4 phone calls, 2 emails), I have yet to get a call back from any body.Desired Settlement: At this point I have contacted another service company who is scheduled to come Tuesday 9/*. I am requesting a full refund for the service call & part ($275.00).

Business

Response:

On August **, 2015, we went out to diagnose the customer's Frigidaire ref. He said it wouldn't stop beeping and the temp light was out. We ordered him a control. We installed it on August **, 2015. The customer called us the next weekend when we are closed, to let us know that the refrigerator had started beeping again. He left several nasty messages stating he didn't appreciate not being called back. Mind you, it was the weekend and we do not work on the weekends. Monday morning, we called him back. He wanted us to overnight a new control and install it on Tuesday morning, August . When we told him it wouldn't be there by the morning and we could come on Wednesday, he told us he wasn't happy but ok. We overnighted the part. When he called Tuesday morning to find out if the part had come, which it didn't yet. He told us not to bother coming, he scheduled another company to come on Tuesday. That company th en went to his house on Wednesday and diagnosed that the part we installed was defective, which we already knew and that we should finish the job. The customer then called to inform us of what the other company said and wanted us to come back to replace the part that day. Unfortunately, we cancelled the order when he told us he was having another company come. When we told him we had to re-order the part, he was not happy. We ordered the part anyway, so that we would have it to install when and if he wanted us to. When we called him on Wednesday when the part came in, he told us that he had already got a new part himself and installed it himself. He then demanded a refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response from the business is not at all accurate: I called the previous Thursday, Friday, and sent email on Saturday, they called back on Monday at 10:00 am the following week and said that they would overnight the part; I told them I had already set a new appointment with another service to come and repair the appliance the next day. I told them unless they would be there the next day that I would prefer a refund. The said they would not be able to get to my home until Wednesday. I told them to send the refund. I sent them the part that was defective, called them to confirm receipt and requested a refund. They said they would refund the amount once they received the refund. I to this date have yet to receive the refund.In addition, all my messages and my email was not nasty, but rather disappointing. Last week, I sent another email requesting the refund, their reply by email was the same. It is now 9/** and no refund has been made.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Issue is resolved. Good Will credit was issued to the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,