JM Electric, Inc.

Dear [redacted], I apologize deeply that we failed as a company to communicate properly with you on this project. We will refund you the $420.00 troubleshooting charge for the dead circuit. If it is acceptable, we will proceed at your convenience/and our earliest availability with restoring power to...

the 2 bedrooms and hallway at no Charge. As for the replacement of the [redacted] panel, It is Our policy that we cannot work on or simply replace breakers on these units. They are outdated and are a fire hazard. I am sorry that this was not communicated well to you. Please let me know how/when/if you would like to proceed and we will coordinate our schedules together. I have also spoken with [redacted] in regards to the calling you a liar. He did confirm that he disputed with you the facts of whether you were called or not.    My Apologies.     Thank you, [redacted]