JM Ohio Properties LTD

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.JM Ohio properties has refused to resolve the issue: We are disappointed with the pettiness of the landlords after three years as an issueless tenant At this point we do not expect any further resolution from them It is simply wrong to expect a tenant to maintain a vehicle owned by the landlords that we did not useIt is also wrong to claim to have waived expenses that were not incurred (i.ecarpet cleaning one room for $250.00) Regards, [redacted]

Re: Revdex.com complaint ID ***July 24, 2017 Thank you for sharing this complaintWe truly regret that our recent tenants are unhappy, and we hope that this response is helpfulWe tell every tenant that our goal is to be the best landlord they have ever had, and if we fail in any area or if our
tenants are unhappy, we work very hard to resolve the situation to their satisfaction whenever possible. As an introduction, we are a small property investment Company that owns six single-family homesOur objective is to provide a premium quality, recently renovated home and a very professional, enjoyable landlord/tenant experience to well-qualified tenants who prefer to rent for flexibility, but prefer a freestanding house to an apartmentOur approach is to charge a fair market rent based on the high quality of our propertiesWe do not look for additional "profit Centers" or ways to charge our tenants for additional costsFor example, most landlords charge an application fee of $20-per personWhile we initially collect an application fee, we always refund it unless the tenant changes their mind AFTER we have incurred the cost of credit checksWe regularly give tenants the benefit of the doubt whenever a repair is required, and in ten years of operations, we have had approximately tenants and have NEVER before deducted from any security deposit for damages/repairs. In response to the recent Complaint, we have assembled the following timeline of key events during the three-year period the tenants occupied the propertyWe have tried to make this summary Comprehensive and neutral, stating only facts and including everything that we believe would be relevant in the eyes of either party. March 2014: Initial inquiry received; toured house with tenants; discussed lease terms and provided Standard lease form for tenant's reviewReceived Completed applications and completed credit review.April 2014: Agreed to lease terms reflecting a discount from the asking rent, and waive the standard pet feeAgreed to create functional, private half bath in basement and install new toilet and sinkAgreed that tenants could begin moving into the house during April, with a contingency that would allow them to cancel the lease in the event that the sale of their prior house did not close successfully, and discounted April rent by 50%The lease stated that lawn care was the tenants' responsibility, that We would provide a riding mower as a Courtesy, and that the tenant was responsible for regular maintenance and any necessary repairs to the riding mowerWe had purchased the preowned *** *** riding mower for $on June 10, 2013, from a mower service company that had inspected, sharpened, and performed all necessary maintenance on it.4/11/2014: We had rain gutters professionally cleaned4/29/2014: Tenant reported via email that a blade fell off the mower when it hit a stumpCopy of email attachedAlthough the lease (Section 30) states that "Tenants shall be responsible for the cost to repair any damage to the riding lawnmower beyond wear and tear", we paid for the $repair as a courtesy.5/23/2014: Received voicemail regarding tenants' desire to install pavers in side yard; sent email requesting details of the plans for approvalUltimately provided verbal approval and discussed that any improvements would be tenants' Cost and would become part of the property, in accordance with the terms of the mutually agreed lease.12/30/2014: Delivered holiday gifts (beer, wine and/or gift card to local restaurant) to tenants with handwritten card expressing our appreciation for them.10/30/2015: Large tree in backyard was diseasedTenants stated that they enjoyed the tree for shade and aesthetic reasonsContracted with *** *** *** for iron injection and vertical fertilization to restore tree to health, at landlord's cost of $588.50.12/1/2015: Provided winter prep checklist to tenants, including recommendation that fuel stabilization treatment be used in lawnmower before storage, to protect fuel system.12/30/2015: Delivered holiday gifts (beer, wine and/or gift card to local restaurant) to tenants with handwritten card expressing our appreciation for them.1/9/2017: Delivered holiday gifts (beer, wine and/or gift card to local restaurant) to tenants with handwritten card expressing our appreciation for them.3/15/2017: Tenants stated in an email that they "have loved living here - even better than their previous homeThe house and location have been perfect".4/10/2017: During a visit to the house, noticed that tenants had attempted to repair and paint areas of kitchen walls, but the paint color did not matchAlthough the lease (Section 29) states that the tenant may not paint, we overlooked it and provided them with the brand, color code and sheen of the original paint.4/22/2017: Reminded tenants via text message that mower should be serviced and sharpened, per lease agreement, prior to moveoutTenants then reported that the mower had a flattire and had been sitting in shed unused since 2014.5/25/2017: Provided checklist via email with reminders of move-out obligations and referencing key Sections of the lease, and Confirming scheduled final walkthroughIncluded reminders that gutter cleaning and mower service were required annually per the lease agreement, and requesting receipts for most recent instance of bothAlthough the lease also states that the tenant is responsible for the cost and scheduling of annual maintenance of the heat/AC system, and that a $charge would result if the carpet was not professionally cleaned, we elected to waive these requirements as a courtesySeveral emails and texts were exchanged in which tenants expressed their unhappiness at this news and threatened to remove the side yard pavers/landscaping if gutter cleaning and mower maintenance were requiredWe apologized for any offense we had caused and explained that the tenants' obligation under the lease was generally to return the property and equipment in the same condition as they received it, and Specifically that the tenant was responsible for maintenance and repair of the riding mower we had providedWe offered to discuss further in person or over the phone if desiredTenants sent an email attachment explaining their position and feelings and declining to attend a final walkthrough.5/31/2017: Walked through property, took photographs of areas which were of concernInterior of property was generally in very good conditionRain gutters were full of leaves and debrisRiding mower was nonfunctional and had a flat tireKitchen walls had large (approximately 8-10" diameter) areas of mismatched paintFloor register and outlet cover upstairs, while minor items, needed to be replaced.6/9/2017: Had rain gutters cleaned; invoice included with security deposit return documents.6/14/2017: Had riding mower serviced; invoice included with security deposit return documentsThe extended storage without maintenance or preparation for storage required fuel system maintenance and replacement of the fuel line and filterThe battery also required replacement, which we did at our cost since we couldn't be sure that it was due to the extended storage, though that is frequently a cause of battery failure.6/30/2017: Mailed documents including partial return of security deposit, detailed accounting, photos from walk through, and copies of receipts, to tenants' forwarding addressCopy of all documents attached.7/19/2017: Received email from tenants stating that complaint letter had been sent to Revdex.com, our current tenants, and "a few other places"Between the return of the security deposit and the distribution of this complaint to various third parties, there was no attempt by tenant to contact us to discuss the issue or request any changeWe responded and offered to discuss, and asked for details on where the complaint letter was sentTenant responded without identifying other recipients of complaint letter, and stating that they will notify the recipients if we refund the amount deducted from the depositThe strongly worded complaint letter accuses us of "extorting money" and recommends "keeping a wary eye on future dealings with this company" which we believe to be untrue, unnecessary, and frankly inappropriateCopy of email chain attached.CONCLUSION:We deeply regret the state of our relationship with our former tenantsThis is not the way we hope to conclude a relationship, and in fact we have received warm letters of recommendation and formed long-lasting friendships with several of our past tenantsWhile we make a substantial effort to give tenants the benefit of the doubt and to be understanding and generous in resolving any misunderstanding, we expect our tenants to fulfill their obligations under the binding legal lease agreements which they signEvery page of the lease is initialed by both tenants in this case, and their signatures on the lease are notarizedIf they had declined to maintain the mower or clean the gutters prior to signing the lease, we could have discussed it openly and come to one of Several possible solutionsInstead, the riding mower was left untouched for three years in the shed without being prepared for storage, which resulted in a significant cost for maintenance and repair.We did not make any deductions from the security deposit for HVAC maintenance, carpet cleaning, paint repair in the kitchen, or replacement of minor items such as the floor register and outlet cover, although all of these items would have been permitted as deductions by the terms of the mutually agreed leaseIt is our opinion that making deductions only for two fairly substantial and necessary out-of-pocket costs, for gutter cleaning and (only part of) the total cost of bringing the mower back to functional condition, is very reasonable and supported by the terms of the lease.In the Revdex.com complaint, the tenant's desired settlement is an apology and refund of $We readily and sincerely apologize for anything we have done to contribute to this situation, and we are saddened by the outcome of this relationshipWe have always enjoyed and appreciated these tenants and enjoyed the moments of conversation and playing with their wonderful dog any time we visited the houseWe make a point of being very responsive to our tenants' needs, and even personally delivering gifts and cards expressing our appreciation every holiday seasonAfter reviewing the facts, the recent communication history, and the clarity of the tenants' obligations under the mutually agreed lease, we don't believe that it would be right for us to absorb the maintenance/repair costs that were deducted from the security deposit.Sincerely,Marc S*** and Jeremy K***JM Ohio PropertiesList of Documents Attached:Mutually agreed lease, initialed by both tenants on each page, with notarized signatures, andkey provisions highlightedTenant email reporting initial mower damage; proof of repair paid by landlord although notrequired under leaseLandlord email with winter prep suggestions including fuel treatment for mowerTenant email describing their experience living in the house Text message communications with tenants (documents) Email chain with checklist/reminders of lease provisions and responsesCopy of security deposit return documents including letter, accounting, invoices, photos Email chain regarding complaint letter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.JM Ohio properties has refused to resolve the issue:
We are disappointed with the pettiness of the landlords after three years as an issueless tenant.  At this point we do not expect any further resolution from them.  It is simply wrong to expect a tenant to maintain a vehicle owned by the landlords that we did not use. It is also wrong to claim to have waived expenses that were not incurred (i.e. carpet cleaning one room for $250.00).  
Regards,
[redacted]