In reading over the letter that you have provided containing Mr***'s complaint we have noted a few issues to address and will do our best to cover these issues in our response.It seems that one of Mr***'s main complaints seems to be that he was told he would only be responsible for a certain amount of fees on the voucher that he returned to our companyUnfortunately this information is highly confusing to us because it states the following on the documentation that Mr [redacted] filled out, signed and returned to us with his activation fee; “Travelers are responsible for all government taxes, activation and booking feesTaxes and fees for these vacations depend on length and season of Travel" This is the first sentence under the "General Provisions Regarding Vacation Packages" on the back of the document that Mr [redacted] returned filled out and signed to our companyThis information has been copied from Mr [redacted] file, highlighted and included for your convenienceWe here at the Travel Center are confused because at no point on this voucher does it state a specified vacation price, in fact it states that Mr [redacted] will be responsible for more than the activation feeWe are sorry if Mr [redacted] is confused by the email he received containing the information to be sent to the booking company so that he may register with the booking company and send in the booking fee but please note that it states specifically in the above referenced quote that Mr [redacted] would be responsible for a booking fee as well as the activation feeIt is not our job at the Travel Center to make sure that Mr [redacted] has read these terms and conditions before signing and returning the filled out document with his activation fee.Mr [redacted] second major complaint is that he was having a hard time contacting our company, for this we do apologizeUnfortunately our customer service representatives happen to be busy all hours of the business day So if at any time it is hard to get through or the busy message is reached the recording does give the customer service email address for convenience so that the customer does not have to constantly continue to call, it does not seem that at any time after Mr***e received his activation email or his "VRC Welcome Letter" email sending him to the booking company that he sent us an emailWe have checked our records for thisUnfortunately this means that at no point would we have known Mr [redacted] was having a hard time getting through nor would we have known he was having a problem so that we could try to address or explain the process for his better understanding.It seems Mr [redacted] last issue within his complaint is that he believes the "Tactics and policies utilized by the persons giving these seminars" are immoral and unethicalWe would like to apologize for this believe that Mr [redacted] has, unfortunately we are not the company that puts on the seminar that Mr [redacted] went to nor do we have anything to do with these seminars as it plainly states on the "Booking Information Needed" form that Mr [redacted] signed and returned to our company on 7/5/It states the following;"The Travel Center is not responsible for any advertisement of the product you purchased or written and verbal agreements made by the company you purchased it fromIf you have any questions about the package please call that company" This directly shows that We do not sell or advertise any products, if Mr [redacted] would like to discuss the advertisement of the product he received to go to the seminar he would need to contact the company that held the seminar.In conclusion Mr***e states that he wishes his activation see refundedWith further investigation into his file all of the above provided information showing that Mr***'s entire reason for wanting a refund seems that he thought he was not to pay any more funds after the activation, we will not be able to provide his refund to himEvery document that Mr [redacted] received and sent to our company shows that this information is not accurate, it states specifically in the above quoted information that Mr [redacted] would be responsible for more feesWe are sorry that Mr [redacted] seemed to not read the information on the voucher he received before sending it in, unfortunately once again we must state that it's not our job to make sure that Mr [redacted] reads a document before filling it out and returning itWe here at the Travel Center do our best to make sure all information is given upfront before the customer begins the processPlease note that on the "Booking Information Needed" form that Mr [redacted] filled out and returned to our company on 7/5/it states the following refund policy; "Once Travel documents and booking codes are ordered and purchased by the Travel Center at your request, there cannot be any refunds of any fees collected by the Travel Center”Once Mr [redacted] returned his "Booking Information Needed" form, those codes and documents were purchased and emailed to Mr [redacted] on 77/to which on 7/7/he filled out the registration form online and submitted it on the website with the booking companyMr [redacted] also states that he completed this step by referencing the amount of the booking fee that he is to send to the booking company within his complaintThis means that at this time we have no obligation to return Mr***'s fundsWe are sorry for the inconvenience to Mr***, if at any time he had questions pertaining to the process or about any funds that he would be responsible for he should have contacted the customer service phone line or emailBoth are provided to each and every customer as a contact option.Sincerely,The Travel Center Staff
September 2nd 2015Dear [redacted] ,After reading the letter that [redacted] has sent to your office we have the following response to the issues that have been brought up.First it seems as though the main problem that [redacted] has with our company is that she believes that she purchased a package from our company and that one of our representatives misrepresented a package that was sold to herUnfortunately we cannot speak on this matter because our company, The Travel Center does not sell or advertise packages nor do we take payments for package purchasesThis means that this could not have been our company that she spoke with therefor we cannot assist in answering questions or concerns pertaining to this matter.The second issue that [redacted] brings up is that she believes that she had already paid for her vacation and that the vacation price tripled, unfortunately this information makes no sense to our company because our job at The Travel Center is to send the customer to a booking companyIf [redacted] ***'s vacation was already booked why would she need to come to our company and use our services to book her vacation? Not only is it stated numerous times that [redacted] would be sent to a booking company but it also states on the included and highlighted documentation that was signed and dated by [redacted] on 10/9/that we The Travel Center, are not responsible for anything any other company has said to herIt states the following: "The advanced notice time does not start at time of sale, it starts after you receive your travel documents and codes from the Travel Center and you contact the booking company", it also states "The Travel Center is not responsible for any advertisement of the product you purchased or written and verbal agreements made by the company you purchased it fromIf you have any questions about the package please call that company" followed by "All vacations and pricing are subject to change without notice prior to confirmed booking"At this point We are very sorry that [redacted] felt as though we here at the Travel Center had miscommunicated information to her but as you can see this is not the caseWe are sorry but due to the fact that our refund policy states "Once Travel Documents and booking codes are ordered and purchased by the Travel Center at your request, there cannot be any refunds of any fees collected by the Travel Center" and [redacted] signed and dated this document as Well as used the booking codes sent to her on 12/5/to contact the booking company and receive a quote, we cannot and will not be refunding any fees from the Travel Center.It is not our job here at the Travel Center to make sure that each customer reads and understands the documentation that they sign and return to our companyThe customer service contact number is on each and every document and email So that any questions may be answered by a representative at the Customer's requestWe are sorry for this inconvenience, but there is nothing further that we can do.Sincerely, The Travel Center Staff
From: [redacted] < [redacted] @***.com>Date: Wed, Dec 16, at 10:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected] you for getting back to me, no I have not heard from them either[redacted]
Complaint: [redacted] I am rejecting this response because:You were assisting me with a complaint I had regarding the Travel Center, and the case # you had given us was [redacted] In order to receive payment, they wanted us to close the case against them Here it is October 21, and still they have not yet reimbursed us our $We NEVER booked anything, so my husband doesn't feel that they should be charging a booking fee of $per person to refund the remainder And I started the beginning of April trying to get them to help us with travel to get my husband out to Oregon for his stepfather's funeral - which they never responded to, so at that point requested our money back.Since this is a "couples" program, I can only imagine how many others have been taken by this company and the ones that rent rooms in hotels to do their part of selling the travel package, and handing out paperwork to be mailed with a check to "The Travel Center" - even though they claimed there was no affiliation REALLY? How did the presenters come up with the paperwork from them?I want you to reopen my complaint against them If I have to contact them DAILY until our money is refunded, I believe that is my right to do so They are liars and thieves, as are the presenters!
From: [redacted] < [redacted] @***.com>Date: Mon, Nov 2, at 6:PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] @myRevdex.com.orgHi, [redacted] ,thanks for the quick response Here is a copy of my deposited check I never received any receipt from the company Would you also suggest I send hand written letters or emails to any of the following addresses? A friend of mine familiar with my complaint sent them to me: State Fraud Protection Division [redacted] ***, Baltimore, MD *** District Attorney [redacted] Rockville, MD *** Federal Trade Commission [redacted] **, Washington, DC *** ***
--------- Forwarded message ----------From: [redacted] < [redacted] >Date: Fri, Jul 31, at 11:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: " [redacted] " < [redacted] >Dear Revdex.com,The Travel Center has paid me a portion of my refund $Thank you for your help in this matter regarding complaint ID # [redacted] .Thank you [redacted] ***
August 17th, 2015Dear [redacted] ,After reading the letter that [redacted] has sent to your office we have the following response to the issues that have beenbrought up.As we read through the letter from [redacted] it seems that unfortunately we cannot address the issues that she has broughtforth including her desired outcomeUnfortunately [redacted] has not paid the Travel Center any fundsAt this time the onlyassistance that could be provided to [redacted] would be information on the company that she has paid so that she may contact thempertaining to a refundTo give [redacted] this information this case must first be closed so that our customer service department mayassist herPlease be sure to have [redacted] first close this case against our company and contact the customer service line at [redacted] so that she may be assisted.Sincerely,The Travel Center Staff
After reading over [redacted] 's complaint we have the following response.During the entire first half of the complaint we must unfortunately say that we cannot comment on most of the complaint as we know nothing about it's contents.Our company does not fax or advertise any information to it's clientsThe phone number and extention mentioned is not our companies contact number and we do not have ententions.We do not have a Sebastian here at our company.We do not take over the phone payments for anything.This could only mean that the company [redacted] is referencing is not our companyIn reference to [redacted] 's refund request we unfortunately must say that she is correct in stating that we have said that her funds cannot be retunred to her [redacted] signed a document called the ""Booking Information Needed" form which states the terms and conditions for the promotion that she was taking advantage ofOn this document is states the following:"Once travel documents and booking codes are ordered and purchased by The Travel Center at your request, there cannot be any refunds of any fees collected by the Travel CenterOnce you are sent the information to proceed to your booking company by the Travel Center there cannot be any refunds from the Travel Center." [redacted] signed and returned this document on 1/7/to our companyThis states that she knew once this document was returned and our company sent her the next set of information that no refund would be available to her of the funds that she sent to our companyThe next steo was sent to her on 1/12/to which [redacted] proceeded to begin the booking process with her booking company, this is why her refund request was denied.At this time we must stand by our refund department in stating that we do not beleive [redacted] is due a refund
In receiving your complaint from Ms [redacted] I have read over the complaint and will do my best to address each issue presented.The first issue seems to be that Ms [redacted] feels she was not previously informed of the “Booking Fee” and that at the time she was informed of this fee she was also told that she would be responsible for a specific amount offees for the resort fees that would be paid at the time of bookingUnfortunately we here at the Travel Center would have no knowledge of this information, the original company that Ms [redacted] is referring to which is [redacted] Travel should or would have let her know that she would be responsible for activation fees as well as taxes or additional surcharges for not staying within the promotion in terms of the vacationAt this time that Ms [redacted] had decided to activate she could have contacted our customer service to ask questions if she was confused, not only is the customer service number provided on the original activation email provided, but the customer service email is provided on the busy message if all of our customer service lines are full and she is having trouble getting throughThis email is also provided once her activation confirmation was sent to herThe document that I am referencing is called the “Booking Information Needed” form, this document is sent out by our customer service department from Info [redacted] , Mr [redacted] references that she emailed a [redacted] , if this is the case this would not be one of our emails and would not get a response from our companyIn the “Booking Information Needed” form it states the following; “The Travel Center is not responsible for any advertisement of the product you purchased or written and verbal agreements made by the company you purchased it fromIf you have any questions about the package please call that companyThe offer is void where prohibited by lawAll vacations and pricing are subject to change without prior notice to confirmed booking“Below that with the signature line it than states: “Any problems or complaints between you and the seller/promotional company regarding other promotions not contained in your promotional brochure must be addressed with the seller/promotional company only, and are not the responsibility of the Travel Center.” This document should have either caused Ms [redacted] to contact our company with questions prior to returning it or to email our customer service email with those questions if she was concerned about the vacation she was to be planningThis should have also covered the second issue that Ms [redacted] brings up in her complaint pertaining to her stating that she feels the vacation was supposed to only cost a certain amount.To address Ms [redacted] 's third complaint it seems that she is stating that our customer service has been avoiding her calls and not answering her emails or questionsUnfortunately this seems to just not be the case as we have a multitude of notes on her file showing that she has been spoken to on multiple occasions and given much information pertaining to her vacationDue to her inconvenience the only thing that we can say is that we are sorry Ms [redacted] feels this way, our customer service has done the best it can to assist her.It seems to resolve Ms [redacted] 's complaint she wishes a refund, unfortunately the amount of funds that Ms [redacted] is requesting to be returned is not the amount collected by our companyOur company has only collected $in the form of a check on 3/25/that Ms [redacted] sent to our companyThis means that she would need to contact the other companies that she paid those fees to in order to request refund from those companiesUnfortunately however we cannot provide Ms [redacted] a refund because our services have been renderedThe funds that Ms [redacted] sent to our company for activation on 3/25/would have been used to purchase the codes and information that was sent to Ms [redacted] on 4/10/at her request by returning the “Booking Information Needed” form to our companyThis form was returned on 4/8/2015, on this form it states the refund policy to Ms [redacted] This information has been highlighted on the copy enclosed for your convenience and it states the following; “Any changes or cancellations made later may result in a small administrative change feeOnce travel documents and booking codes are ordered and purchased by the Travel Center at your request, there cannot be any refunds of any fees collected by the Travel Center.”The documents referenced in the quoted information were sent to Ms [redacted] on 4/10/via email and were redeemed by Ms [redacted] on 4/17/At this time due to all of the information included in our response we feel a refund should not be issuedIf Ms [redacted] has any further questions she may contact the customer service department at ###-###-#### or at [redacted] The customer service department will be more than happy to assist Ms [redacted] with information on contacting the other companies that she has paid in reference to her wanting a refund from them.Sincerely, The Accounting Department
Seems to me I did send an email requesting a refund from this scammerSEE BELOWThey provided no service for taxes and fees that I paid So I requested a REFUNDSEE BELOWWhat they did doIs request addition fees once they sent their BOGUS codesThat, I was not about to payThe IRS will be in touch regarding tax collections and a report has been filed with them alsoAs for threat sentFreedom of speech is no threat and I have never heard from any police report regarding such [redacted] Sep at 1:PM ToTCWWcustomerservice@***.com Message body Dear TCWW, I'm requesting a refund of the moneys I paid for taxes and fee's associated with the offer of free airline tickets For attending your Vacation Seminar There is no explanation needed as to why Mail Refund of $to [redacted] , Tualatin Oregon, [redacted] Thank [redacted] Dear Traveler, We do not work with "free" vacations of any kindThis is why you would have paid the activation fee in order to activate a promotional vacationHowever, if you wish to request a refund from the Travel Center, you will need to email the refund department at TCWWcustomerservice@***.comIn the subject line, please state that this is regarding a refund request and in the body of the email, please state your name, the amount paid to the Travel Center, and the reason you are requesting a refund Please give the refund department at least business hours to respond to your request Thank you,
After reading the letter from Ms [redacted] and pulling her file this is what I have in response.On April 20, The Travel Center received Ms***'s activation payment of $check number ***.On April 20, On the same day Ms [redacted] payment arrived at the Travel Center an email was sent to [redacted] with an attachmentThe attachment was the Booking Information Needed FormThis form is used to assign customer to a booking company, and provide the online access codes to request their travel dates.On April 24, The online access codes were emailed to Ms***.This is the last correspondence we have received from Ms***During our busy season it is sometime difficult to get through to a live personOn the recording it gives an email address of [redacted] this is provided, so that customers can email their questions for our customer service representatives to answer during our peak season and after hour's callers.If Ms [redacted] would like to receive a refund please have her send the request to [redacted] this is our refund departments email addressA partial refund in the amount of $can be refunded to Ms***Since the Travel Center had to purchase the access codes to the booking company websitePlease inform Ms [redacted] that a check will be mailed to herPlease have Ms [redacted] put her current mailing address in her email request and to mention the comptroller's name Donna to speed up the process.Sincerely,The Accounting Office
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I'm sorry,but they are not telling the truth.I have tried to contact them both thru phone and e-mail with no response from eitherI will close this complaint and try again to contact them and see if I due indeed get a response , if I do not get in touch with them would you like me to contact you or not? I personally do not believe they will talk with me Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: I am rejecting this response because: This response doesn't even make any sense!! They put we have no idea about the first portion of my complaint, and don't fax to companies or take payment over the phone!! but then in the next sentence their talking about their policies and quoting their refund policy etcThis company or companies needs to be shut down!!!!!! I've seen so MANY complaints online with this company taking people's money, it's terrible!!!! For me it's not just about the money, This whole thing started with a fax to my place of work and I purchased this for a gift for my parents Anniversary, thats the sad thing, I just don't want this to happen to other hard working people!!!! Regards, [redacted]
After looking over the submitted complaint by Mr [redacted] we here at The Travel Center have the following responseAt no time should Mr [redacted] have been under the impression that he was to receive a free vacation, he is correct in assuming his promotion was to be for a vacation at a discount and had Mr [redacted] followed the promotion it would haveMr [redacted] is correct, we here at The Travel Center send our customers to booking companies who quote them for the vacation they request, if the promotional guidelines are followed the quote will be at a discount for the requested vacationUnfortunately after digging deeper into Mr [redacted] s file and contacting the booking company Mr [redacted] forfeited his promotion by violating many guidelines for the promotion Mr [redacted] violated the following promotional guidelines:Requesting a vacation with less than days advanced notice.Requesting travel dates during peak season for the chosen destination Mr [redacted] knew about these promotional guidelines and signed off on them previous to requesting his vacation quote from the booking company, we know this because Mr [redacted] received his original voucher which he mailed in on 10/20/and his Booking information needed form which he mailed in on 1/22/2016, both of these documents provide the terms and conditions.Specifically each document states the following:"Voucher"- "day advanced notice is required for all vacations however less than day advanced notice is available with a surchargeThese bonus vacations are for off peak season travel, peak season is available at a surcharge.""Booking Information Needed Form"- "Please remember that a day advanced notice is required for all of these vacationsThis promotion is for non peak season travel with Tuesday and Wednesday departuresThe travel time and departure dates may be bypassed with the knowledge that this violates your promotional offer and will subject you to a possible surcharge."(Both documents have been scanned and included with this response so that it may be seen that Mr [redacted] knew of these restrictions.) Due to this information as well as the strict refund policy also stated on the documentation by the Travel Center that Mr [redacted] has signed and returned, we will not be offering Mr [redacted] a refund
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The Travel Center is stating they are not responsible for any advertisement or product I purchased from the initial company, however, both companies have the exact same mailing address So how is it possible that one "company" does not afffiliate with the other "company"?? Furthermore, why would any client be doing business with the "Travel Center" if they were not directed to do so by " [redacted] " company?? It is obvious they are different branches of one and the same company and they make it impossible for the client to get their money back Second, I sent in (two) money orders for $each, as it was supposed to be $per person/per trip So why would they "do me a favor" and reimburse 1(one) $fee? It they were trying to do right by the consumer, they would offer $which is what I am legally due since according to them once vouchers are issued I am not entitled to a refund and a voucher was never issued for my second vacation Third, I was sent this email on July 8th- As you are now threatening to take action against our company, your file will be put on holdThis hold will be placed on your file until you have sent a letter to our company stating that no legal or negative action will be taken against our companyAt this time, once this letter has been received by either fax, mail or email with your signature we will be more than happy to discuss your vacation booking processUntil this time, your file has been put on hold And last, I have not heard from " [redacted] Travel" regarding my initial $payment or " [redacted] Reservations" (who also shares an office with The Travel Center) regarding my $payment Since this companies all do business together, one of them, regardless of which one, should refund me as the consumer since the package purchased and fully paid for was not delivered Thank you.Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This company has no desire to meet its obligationsFollowing is the communication with them since their response to you[redacted] Sent to The Travel Center on 8/14/2015I will take your refusal to communicate with me to resolve this issue as a position that you are not going to meet your obligations.Therefore I will now submit another complaint to the Revdex.com about your unreasonable (based on your prior non actions)demand that I close my complaint to the Revdex.com before you will meet your commitments.I will also let my attorney proceed with his actions with the Attorneys General He also is recommending we expand this action to all Attorneys General in the jurisdictions you operate in.It is still mind boggling how any business can operate the way you have.I can forgive you for what you are doing to me but find it difficult to forgive you for all the future victims of your premeditated scam[redacted] -----Original Message----- From: [redacted] Sent: Wednesday, August 12, 1:PMTo: Travel CenterSubject: Re: Response to Revdex.com Status of travel requestTravel CenterYour track record indicates I can’t trust you so if you don’t call [redacted] and discuss I will pursue my Attorney’s plan.***From: Travel CenterSent: Wednesday, August 12, 11:AMTo: [redacted] Subject: Re: Response to Revdex.com Status of travel request [redacted] We cannot assist you until the Revdex.com complaint is closed.Thank you,The Travel Center Staff [redacted] ***Clarksburg, MD ***Customer Service line: ###-###-####Hours: 9am to 5pm ESTOn Wed, Aug 12, at 10:AM, [redacted] < [redacted] @ [redacted] .net> wrote: The travel center staff, Below is your response to the Revdex.com inquiry I won’t go into all the discrepancies but concentrate on getting thisissue resolved You say “We cannot contact the booking company on his behalf to have thepreviously sent e-mail re-sent to him because this case must first beclose.” I faxed the booking information to you on 5/11/{Transmissionverification received)What e-mail are you referring to that has to be“re-sent”? You say lets talk and rectify this situation I again have attempted tocall ###-###-#### and your record of 100% non response other than sayinghang up and try again continues I have in contrast to your allegations not received e-mails from yousince the “Booking Information” was faxed to you and my request for statusas shown belowMy phone number is ###-###-#### If your serious aboutresolving this, your phone can be used to make calls as well as leavemessages telling people to try again My attorney has drafted a letter to the Attorneys General and he reallythinks we should pursue exposing your operation and then do whatever wecan to put you out of business I would like to try one more time to do this in the honorable way whereyou meet your commitments PLEASE CALL ME ON ###-###-#### AND IF I DON’T ANSWER LEAVE ME A PHONENUMBER (NOT ###-###-####) THAT I CAN USE TO TALK TO SOMEONE TO RESOLVETHIS ISSUE Based on your past performance I don’t expect to hear fromyou and if we don’t TALK prior to 10/17/I will heed my attorneysadvise Hopefully yours, [redacted] ###-###-#### e-mail – [redacted] @ [redacted] .net From: [redacted] Sent: Wednesday, July 08, 2:PM To: info.travelcenter@***.com Subject: Status of travel request Travel Center, Here we go again I have really really had a hard time working with youYou never (and Imean never) answer the phone number you give that just says everybody isbusy, call again or use our e-mail service (which also gets no response) I would thank you would at least acknowledge receipt of a request forthe status of a travelers plans This is my last request for the status of the booking request below sentdays agoIf I don’t here from you in hours I will be sending myfile on our relationship to the FTC and other interested parties includingmy Lawyer This is the first time I have ever had to go this route but then I havenever experienced such disregard for customer service Let’s stop this and give me a call on ###-###-#### and finalize mytravel arrangements Sorry this is happening, [redacted] From: [redacted] Sent: Wednesday, July 01, 1:PM To: info.travelcenter@***.com Cc: [redacted] Subject: Status of travel request Travel Center, I faxed the following booking information sheet to you on 5/11/ Please provide a status [redacted] ###-###-####, [redacted] @ [redacted] .net Regards, [redacted]
In reading over the letter that you have provided containing Mr***'s complaint we have noted a few issues to address and will do our best to cover these issues in our response.It seems that one of Mr***'s main complaints seems to be that he was told he would only be responsible for a certain amount of fees on the voucher that he returned to our companyUnfortunately this information is highly confusing to us because it states the following on the documentation that Mr [redacted] filled out, signed and returned to us with his activation fee; “Travelers are responsible for all government taxes, activation and booking feesTaxes and fees for these vacations depend on length and season of Travel" This is the first sentence under the "General Provisions Regarding Vacation Packages" on the back of the document that Mr [redacted] returned filled out and signed to our companyThis information has been copied from Mr [redacted] file, highlighted and included for your convenienceWe here at the Travel Center are confused because at no point on this voucher does it state a specified vacation price, in fact it states that Mr [redacted] will be responsible for more than the activation feeWe are sorry if Mr [redacted] is confused by the email he received containing the information to be sent to the booking company so that he may register with the booking company and send in the booking fee but please note that it states specifically in the above referenced quote that Mr [redacted] would be responsible for a booking fee as well as the activation feeIt is not our job at the Travel Center to make sure that Mr [redacted] has read these terms and conditions before signing and returning the filled out document with his activation fee.Mr [redacted] second major complaint is that he was having a hard time contacting our company, for this we do apologizeUnfortunately our customer service representatives happen to be busy all hours of the business day So if at any time it is hard to get through or the busy message is reached the recording does give the customer service email address for convenience so that the customer does not have to constantly continue to call, it does not seem that at any time after Mr***e received his activation email or his "VRC Welcome Letter" email sending him to the booking company that he sent us an emailWe have checked our records for thisUnfortunately this means that at no point would we have known Mr [redacted] was having a hard time getting through nor would we have known he was having a problem so that we could try to address or explain the process for his better understanding.It seems Mr [redacted] last issue within his complaint is that he believes the "Tactics and policies utilized by the persons giving these seminars" are immoral and unethicalWe would like to apologize for this believe that Mr [redacted] has, unfortunately we are not the company that puts on the seminar that Mr [redacted] went to nor do we have anything to do with these seminars as it plainly states on the "Booking Information Needed" form that Mr [redacted] signed and returned to our company on 7/5/It states the following;"The Travel Center is not responsible for any advertisement of the product you purchased or written and verbal agreements made by the company you purchased it fromIf you have any questions about the package please call that company" This directly shows that We do not sell or advertise any products, if Mr [redacted] would like to discuss the advertisement of the product he received to go to the seminar he would need to contact the company that held the seminar.In conclusion Mr***e states that he wishes his activation see refundedWith further investigation into his file all of the above provided information showing that Mr***'s entire reason for wanting a refund seems that he thought he was not to pay any more funds after the activation, we will not be able to provide his refund to himEvery document that Mr [redacted] received and sent to our company shows that this information is not accurate, it states specifically in the above quoted information that Mr [redacted] would be responsible for more feesWe are sorry that Mr [redacted] seemed to not read the information on the voucher he received before sending it in, unfortunately once again we must state that it's not our job to make sure that Mr [redacted] reads a document before filling it out and returning itWe here at the Travel Center do our best to make sure all information is given upfront before the customer begins the processPlease note that on the "Booking Information Needed" form that Mr [redacted] filled out and returned to our company on 7/5/it states the following refund policy; "Once Travel documents and booking codes are ordered and purchased by the Travel Center at your request, there cannot be any refunds of any fees collected by the Travel Center”Once Mr [redacted] returned his "Booking Information Needed" form, those codes and documents were purchased and emailed to Mr [redacted] on 77/to which on 7/7/he filled out the registration form online and submitted it on the website with the booking companyMr [redacted] also states that he completed this step by referencing the amount of the booking fee that he is to send to the booking company within his complaintThis means that at this time we have no obligation to return Mr***'s fundsWe are sorry for the inconvenience to Mr***, if at any time he had questions pertaining to the process or about any funds that he would be responsible for he should have contacted the customer service phone line or emailBoth are provided to each and every customer as a contact option.Sincerely,The Travel Center Staff
September 2nd 2015Dear [redacted] ,After reading the letter that [redacted] has sent to your office we have the following response to the issues that have been brought up.First it seems as though the main problem that [redacted] has with our company is that she believes that she purchased a package from our company and that one of our representatives misrepresented a package that was sold to herUnfortunately we cannot speak on this matter because our company, The Travel Center does not sell or advertise packages nor do we take payments for package purchasesThis means that this could not have been our company that she spoke with therefor we cannot assist in answering questions or concerns pertaining to this matter.The second issue that [redacted] brings up is that she believes that she had already paid for her vacation and that the vacation price tripled, unfortunately this information makes no sense to our company because our job at The Travel Center is to send the customer to a booking companyIf [redacted] ***'s vacation was already booked why would she need to come to our company and use our services to book her vacation? Not only is it stated numerous times that [redacted] would be sent to a booking company but it also states on the included and highlighted documentation that was signed and dated by [redacted] on 10/9/that we The Travel Center, are not responsible for anything any other company has said to herIt states the following: "The advanced notice time does not start at time of sale, it starts after you receive your travel documents and codes from the Travel Center and you contact the booking company", it also states "The Travel Center is not responsible for any advertisement of the product you purchased or written and verbal agreements made by the company you purchased it fromIf you have any questions about the package please call that company" followed by "All vacations and pricing are subject to change without notice prior to confirmed booking"At this point We are very sorry that [redacted] felt as though we here at the Travel Center had miscommunicated information to her but as you can see this is not the caseWe are sorry but due to the fact that our refund policy states "Once Travel Documents and booking codes are ordered and purchased by the Travel Center at your request, there cannot be any refunds of any fees collected by the Travel Center" and [redacted] signed and dated this document as Well as used the booking codes sent to her on 12/5/to contact the booking company and receive a quote, we cannot and will not be refunding any fees from the Travel Center.It is not our job here at the Travel Center to make sure that each customer reads and understands the documentation that they sign and return to our companyThe customer service contact number is on each and every document and email So that any questions may be answered by a representative at the Customer's requestWe are sorry for this inconvenience, but there is nothing further that we can do.Sincerely, The Travel Center Staff
From: [redacted] < [redacted] @***.com>Date: Wed, Dec 16, at 10:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected] you for getting back to me, no I have not heard from them either[redacted]
Complaint: [redacted] I am rejecting this response because:You were assisting me with a complaint I had regarding the Travel Center, and the case # you had given us was [redacted] In order to receive payment, they wanted us to close the case against them Here it is October 21, and still they have not yet reimbursed us our $We NEVER booked anything, so my husband doesn't feel that they should be charging a booking fee of $per person to refund the remainder And I started the beginning of April trying to get them to help us with travel to get my husband out to Oregon for his stepfather's funeral - which they never responded to, so at that point requested our money back.Since this is a "couples" program, I can only imagine how many others have been taken by this company and the ones that rent rooms in hotels to do their part of selling the travel package, and handing out paperwork to be mailed with a check to "The Travel Center" - even though they claimed there was no affiliation REALLY? How did the presenters come up with the paperwork from them?I want you to reopen my complaint against them If I have to contact them DAILY until our money is refunded, I believe that is my right to do so They are liars and thieves, as are the presenters!
From: [redacted] < [redacted] @***.com>Date: Mon, Nov 2, at 6:PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] @myRevdex.com.orgHi, [redacted] ,thanks for the quick response Here is a copy of my deposited check I never received any receipt from the company Would you also suggest I send hand written letters or emails to any of the following addresses? A friend of mine familiar with my complaint sent them to me: State Fraud Protection Division [redacted] ***, Baltimore, MD *** District Attorney [redacted] Rockville, MD *** Federal Trade Commission [redacted] **, Washington, DC *** ***
--------- Forwarded message ----------From: [redacted] < [redacted] >Date: Fri, Jul 31, at 11:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: " [redacted] " < [redacted] >Dear Revdex.com,The Travel Center has paid me a portion of my refund $Thank you for your help in this matter regarding complaint ID # [redacted] .Thank you [redacted] ***
August 17th, 2015Dear [redacted] ,After reading the letter that [redacted] has sent to your office we have the following response to the issues that have beenbrought up.As we read through the letter from [redacted] it seems that unfortunately we cannot address the issues that she has broughtforth including her desired outcomeUnfortunately [redacted] has not paid the Travel Center any fundsAt this time the onlyassistance that could be provided to [redacted] would be information on the company that she has paid so that she may contact thempertaining to a refundTo give [redacted] this information this case must first be closed so that our customer service department mayassist herPlease be sure to have [redacted] first close this case against our company and contact the customer service line at [redacted] so that she may be assisted.Sincerely,The Travel Center Staff
After reading over [redacted] 's complaint we have the following response.During the entire first half of the complaint we must unfortunately say that we cannot comment on most of the complaint as we know nothing about it's contents.Our company does not fax or advertise any information to it's clientsThe phone number and extention mentioned is not our companies contact number and we do not have ententions.We do not have a Sebastian here at our company.We do not take over the phone payments for anything.This could only mean that the company [redacted] is referencing is not our companyIn reference to [redacted] 's refund request we unfortunately must say that she is correct in stating that we have said that her funds cannot be retunred to her [redacted] signed a document called the ""Booking Information Needed" form which states the terms and conditions for the promotion that she was taking advantage ofOn this document is states the following:"Once travel documents and booking codes are ordered and purchased by The Travel Center at your request, there cannot be any refunds of any fees collected by the Travel CenterOnce you are sent the information to proceed to your booking company by the Travel Center there cannot be any refunds from the Travel Center." [redacted] signed and returned this document on 1/7/to our companyThis states that she knew once this document was returned and our company sent her the next set of information that no refund would be available to her of the funds that she sent to our companyThe next steo was sent to her on 1/12/to which [redacted] proceeded to begin the booking process with her booking company, this is why her refund request was denied.At this time we must stand by our refund department in stating that we do not beleive [redacted] is due a refund
In receiving your complaint from Ms [redacted] I have read over the complaint and will do my best to address each issue presented.The first issue seems to be that Ms [redacted] feels she was not previously informed of the “Booking Fee” and that at the time she was informed of this fee she was also told that she would be responsible for a specific amount offees for the resort fees that would be paid at the time of bookingUnfortunately we here at the Travel Center would have no knowledge of this information, the original company that Ms [redacted] is referring to which is [redacted] Travel should or would have let her know that she would be responsible for activation fees as well as taxes or additional surcharges for not staying within the promotion in terms of the vacationAt this time that Ms [redacted] had decided to activate she could have contacted our customer service to ask questions if she was confused, not only is the customer service number provided on the original activation email provided, but the customer service email is provided on the busy message if all of our customer service lines are full and she is having trouble getting throughThis email is also provided once her activation confirmation was sent to herThe document that I am referencing is called the “Booking Information Needed” form, this document is sent out by our customer service department from Info [redacted] , Mr [redacted] references that she emailed a [redacted] , if this is the case this would not be one of our emails and would not get a response from our companyIn the “Booking Information Needed” form it states the following; “The Travel Center is not responsible for any advertisement of the product you purchased or written and verbal agreements made by the company you purchased it fromIf you have any questions about the package please call that companyThe offer is void where prohibited by lawAll vacations and pricing are subject to change without prior notice to confirmed booking“Below that with the signature line it than states: “Any problems or complaints between you and the seller/promotional company regarding other promotions not contained in your promotional brochure must be addressed with the seller/promotional company only, and are not the responsibility of the Travel Center.” This document should have either caused Ms [redacted] to contact our company with questions prior to returning it or to email our customer service email with those questions if she was concerned about the vacation she was to be planningThis should have also covered the second issue that Ms [redacted] brings up in her complaint pertaining to her stating that she feels the vacation was supposed to only cost a certain amount.To address Ms [redacted] 's third complaint it seems that she is stating that our customer service has been avoiding her calls and not answering her emails or questionsUnfortunately this seems to just not be the case as we have a multitude of notes on her file showing that she has been spoken to on multiple occasions and given much information pertaining to her vacationDue to her inconvenience the only thing that we can say is that we are sorry Ms [redacted] feels this way, our customer service has done the best it can to assist her.It seems to resolve Ms [redacted] 's complaint she wishes a refund, unfortunately the amount of funds that Ms [redacted] is requesting to be returned is not the amount collected by our companyOur company has only collected $in the form of a check on 3/25/that Ms [redacted] sent to our companyThis means that she would need to contact the other companies that she paid those fees to in order to request refund from those companiesUnfortunately however we cannot provide Ms [redacted] a refund because our services have been renderedThe funds that Ms [redacted] sent to our company for activation on 3/25/would have been used to purchase the codes and information that was sent to Ms [redacted] on 4/10/at her request by returning the “Booking Information Needed” form to our companyThis form was returned on 4/8/2015, on this form it states the refund policy to Ms [redacted] This information has been highlighted on the copy enclosed for your convenience and it states the following; “Any changes or cancellations made later may result in a small administrative change feeOnce travel documents and booking codes are ordered and purchased by the Travel Center at your request, there cannot be any refunds of any fees collected by the Travel Center.”The documents referenced in the quoted information were sent to Ms [redacted] on 4/10/via email and were redeemed by Ms [redacted] on 4/17/At this time due to all of the information included in our response we feel a refund should not be issuedIf Ms [redacted] has any further questions she may contact the customer service department at ###-###-#### or at [redacted] The customer service department will be more than happy to assist Ms [redacted] with information on contacting the other companies that she has paid in reference to her wanting a refund from them.Sincerely, The Accounting Department
Seems to me I did send an email requesting a refund from this scammerSEE BELOWThey provided no service for taxes and fees that I paid So I requested a REFUNDSEE BELOWWhat they did doIs request addition fees once they sent their BOGUS codesThat, I was not about to payThe IRS will be in touch regarding tax collections and a report has been filed with them alsoAs for threat sentFreedom of speech is no threat and I have never heard from any police report regarding such [redacted] Sep at 1:PM ToTCWWcustomerservice@***.com Message body Dear TCWW, I'm requesting a refund of the moneys I paid for taxes and fee's associated with the offer of free airline tickets For attending your Vacation Seminar There is no explanation needed as to why Mail Refund of $to [redacted] , Tualatin Oregon, [redacted] Thank [redacted] Dear Traveler, We do not work with "free" vacations of any kindThis is why you would have paid the activation fee in order to activate a promotional vacationHowever, if you wish to request a refund from the Travel Center, you will need to email the refund department at TCWWcustomerservice@***.comIn the subject line, please state that this is regarding a refund request and in the body of the email, please state your name, the amount paid to the Travel Center, and the reason you are requesting a refund Please give the refund department at least business hours to respond to your request Thank you,
After reading the letter from Ms [redacted] and pulling her file this is what I have in response.On April 20, The Travel Center received Ms***'s activation payment of $check number ***.On April 20, On the same day Ms [redacted] payment arrived at the Travel Center an email was sent to [redacted] with an attachmentThe attachment was the Booking Information Needed FormThis form is used to assign customer to a booking company, and provide the online access codes to request their travel dates.On April 24, The online access codes were emailed to Ms***.This is the last correspondence we have received from Ms***During our busy season it is sometime difficult to get through to a live personOn the recording it gives an email address of [redacted] this is provided, so that customers can email their questions for our customer service representatives to answer during our peak season and after hour's callers.If Ms [redacted] would like to receive a refund please have her send the request to [redacted] this is our refund departments email addressA partial refund in the amount of $can be refunded to Ms***Since the Travel Center had to purchase the access codes to the booking company websitePlease inform Ms [redacted] that a check will be mailed to herPlease have Ms [redacted] put her current mailing address in her email request and to mention the comptroller's name Donna to speed up the process.Sincerely,The Accounting Office
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I'm sorry,but they are not telling the truth.I have tried to contact them both thru phone and e-mail with no response from eitherI will close this complaint and try again to contact them and see if I due indeed get a response , if I do not get in touch with them would you like me to contact you or not? I personally do not believe they will talk with me Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: I am rejecting this response because: This response doesn't even make any sense!! They put we have no idea about the first portion of my complaint, and don't fax to companies or take payment over the phone!! but then in the next sentence their talking about their policies and quoting their refund policy etcThis company or companies needs to be shut down!!!!!! I've seen so MANY complaints online with this company taking people's money, it's terrible!!!! For me it's not just about the money, This whole thing started with a fax to my place of work and I purchased this for a gift for my parents Anniversary, thats the sad thing, I just don't want this to happen to other hard working people!!!! Regards, [redacted]
After looking over the submitted complaint by Mr [redacted] we here at The Travel Center have the following responseAt no time should Mr [redacted] have been under the impression that he was to receive a free vacation, he is correct in assuming his promotion was to be for a vacation at a discount and had Mr [redacted] followed the promotion it would haveMr [redacted] is correct, we here at The Travel Center send our customers to booking companies who quote them for the vacation they request, if the promotional guidelines are followed the quote will be at a discount for the requested vacationUnfortunately after digging deeper into Mr [redacted] s file and contacting the booking company Mr [redacted] forfeited his promotion by violating many guidelines for the promotion Mr [redacted] violated the following promotional guidelines:Requesting a vacation with less than days advanced notice.Requesting travel dates during peak season for the chosen destination Mr [redacted] knew about these promotional guidelines and signed off on them previous to requesting his vacation quote from the booking company, we know this because Mr [redacted] received his original voucher which he mailed in on 10/20/and his Booking information needed form which he mailed in on 1/22/2016, both of these documents provide the terms and conditions.Specifically each document states the following:"Voucher"- "day advanced notice is required for all vacations however less than day advanced notice is available with a surchargeThese bonus vacations are for off peak season travel, peak season is available at a surcharge.""Booking Information Needed Form"- "Please remember that a day advanced notice is required for all of these vacationsThis promotion is for non peak season travel with Tuesday and Wednesday departuresThe travel time and departure dates may be bypassed with the knowledge that this violates your promotional offer and will subject you to a possible surcharge."(Both documents have been scanned and included with this response so that it may be seen that Mr [redacted] knew of these restrictions.) Due to this information as well as the strict refund policy also stated on the documentation by the Travel Center that Mr [redacted] has signed and returned, we will not be offering Mr [redacted] a refund
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The Travel Center is stating they are not responsible for any advertisement or product I purchased from the initial company, however, both companies have the exact same mailing address So how is it possible that one "company" does not afffiliate with the other "company"?? Furthermore, why would any client be doing business with the "Travel Center" if they were not directed to do so by " [redacted] " company?? It is obvious they are different branches of one and the same company and they make it impossible for the client to get their money back Second, I sent in (two) money orders for $each, as it was supposed to be $per person/per trip So why would they "do me a favor" and reimburse 1(one) $fee? It they were trying to do right by the consumer, they would offer $which is what I am legally due since according to them once vouchers are issued I am not entitled to a refund and a voucher was never issued for my second vacation Third, I was sent this email on July 8th- As you are now threatening to take action against our company, your file will be put on holdThis hold will be placed on your file until you have sent a letter to our company stating that no legal or negative action will be taken against our companyAt this time, once this letter has been received by either fax, mail or email with your signature we will be more than happy to discuss your vacation booking processUntil this time, your file has been put on hold And last, I have not heard from " [redacted] Travel" regarding my initial $payment or " [redacted] Reservations" (who also shares an office with The Travel Center) regarding my $payment Since this companies all do business together, one of them, regardless of which one, should refund me as the consumer since the package purchased and fully paid for was not delivered Thank you.Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This company has no desire to meet its obligationsFollowing is the communication with them since their response to you[redacted] Sent to The Travel Center on 8/14/2015I will take your refusal to communicate with me to resolve this issue as a position that you are not going to meet your obligations.Therefore I will now submit another complaint to the Revdex.com about your unreasonable (based on your prior non actions)demand that I close my complaint to the Revdex.com before you will meet your commitments.I will also let my attorney proceed with his actions with the Attorneys General He also is recommending we expand this action to all Attorneys General in the jurisdictions you operate in.It is still mind boggling how any business can operate the way you have.I can forgive you for what you are doing to me but find it difficult to forgive you for all the future victims of your premeditated scam[redacted] -----Original Message----- From: [redacted] Sent: Wednesday, August 12, 1:PMTo: Travel CenterSubject: Re: Response to Revdex.com Status of travel requestTravel CenterYour track record indicates I can’t trust you so if you don’t call [redacted] and discuss I will pursue my Attorney’s plan.***From: Travel CenterSent: Wednesday, August 12, 11:AMTo: [redacted] Subject: Re: Response to Revdex.com Status of travel request [redacted] We cannot assist you until the Revdex.com complaint is closed.Thank you,The Travel Center Staff [redacted] ***Clarksburg, MD ***Customer Service line: ###-###-####Hours: 9am to 5pm ESTOn Wed, Aug 12, at 10:AM, [redacted] < [redacted] @ [redacted] .net> wrote: The travel center staff, Below is your response to the Revdex.com inquiry I won’t go into all the discrepancies but concentrate on getting thisissue resolved You say “We cannot contact the booking company on his behalf to have thepreviously sent e-mail re-sent to him because this case must first beclose.” I faxed the booking information to you on 5/11/{Transmissionverification received)What e-mail are you referring to that has to be“re-sent”? You say lets talk and rectify this situation I again have attempted tocall ###-###-#### and your record of 100% non response other than sayinghang up and try again continues I have in contrast to your allegations not received e-mails from yousince the “Booking Information” was faxed to you and my request for statusas shown belowMy phone number is ###-###-#### If your serious aboutresolving this, your phone can be used to make calls as well as leavemessages telling people to try again My attorney has drafted a letter to the Attorneys General and he reallythinks we should pursue exposing your operation and then do whatever wecan to put you out of business I would like to try one more time to do this in the honorable way whereyou meet your commitments PLEASE CALL ME ON ###-###-#### AND IF I DON’T ANSWER LEAVE ME A PHONENUMBER (NOT ###-###-####) THAT I CAN USE TO TALK TO SOMEONE TO RESOLVETHIS ISSUE Based on your past performance I don’t expect to hear fromyou and if we don’t TALK prior to 10/17/I will heed my attorneysadvise Hopefully yours, [redacted] ###-###-#### e-mail – [redacted] @ [redacted] .net From: [redacted] Sent: Wednesday, July 08, 2:PM To: info.travelcenter@***.com Subject: Status of travel request Travel Center, Here we go again I have really really had a hard time working with youYou never (and Imean never) answer the phone number you give that just says everybody isbusy, call again or use our e-mail service (which also gets no response) I would thank you would at least acknowledge receipt of a request forthe status of a travelers plans This is my last request for the status of the booking request below sentdays agoIf I don’t here from you in hours I will be sending myfile on our relationship to the FTC and other interested parties includingmy Lawyer This is the first time I have ever had to go this route but then I havenever experienced such disregard for customer service Let’s stop this and give me a call on ###-###-#### and finalize mytravel arrangements Sorry this is happening, [redacted] From: [redacted] Sent: Wednesday, July 01, 1:PM To: info.travelcenter@***.com Cc: [redacted] Subject: Status of travel request Travel Center, I faxed the following booking information sheet to you on 5/11/ Please provide a status [redacted] ###-###-####, [redacted] @ [redacted] .net Regards, [redacted]