JMO's Motor Notary Travel

Thank you for the opportunity to respond to the customer experienceOn 7/30/2017, [redacted] was seen in our Mount Laurel locationUpon registration a credit card/debit card authorization was signed by the patient authorizing AtlantiCare Urgent Care to charge any and all outstanding balances, after the insurance company reimbursement or denial, to the pts debit/credit cardI also have a record of the pts billing statement which documents that payment was attempted to be collected from the pts but was denied on 8/15/Also on that record is an automated documentation into the pts billing history that shows an email was sent to the pt on 8/16/saying that his card would be charged on 8/25/On 8/25/the card was charged with our credit card batch posting as signed for with the credit card authorization form on his date of serviceInsurance payment was then received on 9/12/Pts credit card was refunded on 9/18/The matter seems to be resolved as the patient was refundedWe have signed forms on file authorizing our company to charge the credit card and other supporting documentation of our company attempting to notify the patient of the chargeAttached is the documentation to support our responseAgain, thank you for the opportunity to respondShould you need anything further please do not hesitate to contact me.

Thank you for the opportunity to respond to the customer experienceOn 7/30/2017, ** *** ***? was seen in our Mount Laurel locationUpon registration a credit card/debit card authorization was signed by the patient authorizing AtlantiCare Urgent Care to charge any and all outstanding
balances, after the insurance company reimbursement or denial, to the pts debit/credit cardI also have a record of the pts billing statement which documents that payment was attempted to be collected from the pts but was denied on 8/15/Also on that record is an automated documentation into the pts billing history that shows an email was sent to the pt on 8/16/saying that his card would be charged on 8/25/On 8/25/the card was charged with our credit card batch posting as signed for with the credit card authorization form on his date of serviceInsurance payment was then received on 9/12/Pts credit card was refunded on 9/18/The matter seems to be resolved as the patient was refundedWe have signed forms on file authorizing our company to charge the credit card and other supporting documentation of our company attempting to notify the patient of the chargeAttached is the documentation to support our responseAgain, thank you for the opportunity to respondShould you need anything further please do not hesitate to contact me.?