Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I took the email letter from the Revdex.com and the letter they received from Kurtz Monument Company (which I received on 10/29/15) to the [redacted] Cemetery on Friday, October 30, At that time, the caretaker of [redacted] had NOT heard anything from Kurtz (whose letter to the Revdex.com was on October stating they would be in touch with the cemetery.) As of Monday morning, the cemetery called me to let me know they still had not heard anything, but a phone call from Kurtz to [redacted] was received in the afternoon of Monday, November 2, A verbal agreement was reached, stating [redacted] would repair the headstone and the cost would be covered between [redacted] and Kurtz Although the cemetery does not handle work on the land after mid-October, due to the warmer weather for the next weeks, [redacted] will start work now to correct the problemA time frame for completion cannot be made at this time due to the fact that with colder weather, it will take the cement longer to completely dry before replacing the double headstone back onto the foundation [redacted] Cemetery has been absolutely wonderful in helping resolve this issue I still do not understand why Kurtz Monument advertises an address at [redacted] when that specific location is an alteration shop that has been there for years All phone calls, including the [redacted] number, rings in the corporate office out of Washington, PA But, advertising was not my issue, only a question The issue of the foundation for my parents headstone not being properly installed was the complaint, and, hopefully, on its way to be resolvedI thank the Revdex.com and for the [redacted] Cemetery of [redacted] for their help in getting this issue resolved Regards, [redacted] ***
March 15, [redacted] In Re: Revdex.com ID [redacted] - [redacted] Dear Patricia Cook: Kurtz Monument Company does not send a card to potential customers, therefore that piece of information did not come from Kurtz MonumentCompanyKurtz mails a Letter of introduction and sympathy, along with a brochure illustrating Cemetery Memorials, We have been able to.help people in a time of need, providing them with the information, and advising of our affordable prices and beautiful craftsmanshipOur letter is not an offensive one, on the contrary, the letter provides much needed information, of-which I personally have been "thanked"by thousands of people for the mailing through the course of timeOur letter.and brochures are mailed out days after the,passing of a personThe phone call is made between 3-weeks after the passing"of a personOnce again Kurtz Monument Company only wants: to assist and help peopleRespectfully, KURTZ MONUMENT COMPANY
In response to Kurtz Monument Company’s reply to you, I would like to comment on their replyI was told by the Salesman, Steve C [redacted] before I put the order in on June 24th that it usually takes 4-weeks but because this was a special order size on the 8’ Base that it would be done by Labor Day (September 5th)That would have been weeks and I agreed to that, I was not aware that he did not put that date on the Contract and only put ASAP Kurtz policy of collecting all the money that is owed to the cemetery up front, so they can be paid, or the cemetery will not pour the footer is understoodAlthough at that point Kurtz was paid in full the amount of $On August 23, 2016; George C [redacted] (Owner) called me on a three-way call with [redacted] , from the cemetery and discussed the placement of the foot that was to be poured that dayOn August 23, Kurtz mailed out a Bill in the amount of $to remove previous footerI choose to wait to want to pay this because since I paid in full the previous Contract amount of $3812.52, I felt that since I had the option to only pay $as a deposit and allowed to pay the final amount once completed, that this bill would be taken care of once the job was complete and it also didn’t look like it was going to be done by September 5th and I was already fearing I was out $if they did not complete the Contracted job August 31, is the day that Darlene C [redacted] called me in her unprofessional mannerAs stated before she called to tell me that they quoted last year’s cost to pour the footer and that there was an extra $to remove the previous footerI explained to her that I received her bill for the $and I was willing to pay those additional fees once the job was completed to my approval, since I already paid the full amount instead of just the deposit of $In response to her reply that my payment in full was my choice and that it was not was not requested, she is correct in thatShe could have been waiting on $as the After Erection of Said Memorial amount to be paid if I only paid the deposit of $instead of balance amount of $that she was demandingSo when she states that Kurtz Monument Company paid it and that all the money collected from the customer for cemetery purposes went to the cemetery that also is correct, although they could have taken out the additional $from the original paid amount of $and added the additional $to the After Erection of Said Memorial to be paid once completedYou would think that any Business person could understand those practices but she just could understand what I was trying to explain to her and she kept getting louder and louder and more irate as I tried, so I just stopped and told her that this was no way to treat customers and I would talk to her about this when it was a better time for her that obviously there was something else going on that she was taking it out on meAs for when I sent them the payment that she demanded it was mailed out on October 9, when I sent them back the Sketches of the Memorial that I received on October 6, That is what I was waiting on because in our phone conversation on August 31st , she said that they were sending out the sketches for me to look over and sign, if everything was as requestedIf not I would need to make the corrections to the sketches and send them backI reviewed them, made corrections, and yes I signed them because I thought that was authorizing them to make those corrections I called Kurtz’s on October 14, and 20, left a message with Debbie and Mary to have Darlene to call meOn October 18, they sent me again the same sketches as previously sent to me without the correctionsWhen Darlene called back on October 20th she stated that it was on the truck but they were waiting for the foundation to be pouredSee how thing keep going wrong? I told her that George (Owner) knew that Steve from the cemetery already poured that on August 23rd and that was a LONG time agoShe then stated to me that they would be out next week to place them, as long as the weather permittedThat would have been the week of October 23rd and the weather was beautiful On November 4, I filed this report with Revdex.comOn November 10th Darleen called and said that it been there all alongHer secretary received the corrections that was sent back on September 9th and placed the order on holdDarlene did not know why she did that and they would have completed the job if they knew that I sent those papers backShe states that the stones are there with the design that they sent me and not the corrected designThey will make the corrections to a new set of sketches and send it back for my signatureShe claims she knew nothing about the name [redacted] being boxed on both sides of the plinth and that they will need to correct that tooI received those sketches on November 12, I sent them back signed and with one question about how the vase was drawn on that sketchOn November 28th at 8:22pm, George (Owner) left me a message to call him backOn November 29th, I called and left a message with Mary that I was retuning his callAgain on December 1, 2016, I left another message with Mary to have him call meAt 9:pm that evening he called back and stated they called the cemetery and they would be placing the monuments sometime within a week per the weather cooperatingThis is now December 8, 2016, six months later and paid in full, my fault because they didn’t receive $209.40, the cemetery’s fault for not telling them the footer was poured even though they paid them the cemeteries fees, the secretaries fault for putting the order on hold even though they already had everything done on the stones and plinth according to their sketches without my approval and now they have to make these correction, and what else can they come up with? Everyone else’s fault but theirs for poor managing of their company? I have documentation if you require it to email or fax to you, I just didn't want to Take up any more time involved in all of this if you didn't need them
November 11, 2016Revdex.com Holiday Drive Pittsburgh, PA 15220In Re: [redacted] Dear Sir/Madam:The delivery date for the customer's memorial, according to the contract she signed is ASAP (enclosed), not Labor Day as customer noted.The policy of the company is to collect all money that is owed to the cemetery up front, so the cemetery can be paid, or the cemetery will not pour the footerI apologize if the customer thought I was "irate"I've never been irate in my lifeI requested to customer to please "tone" it down with me, as I was just trying to explain the cemetery's chargesThe customer took awhile before she sent her additional money in for the footer, so X paid it from Kurtz Monument CompanyHer payment in full to Kurtz was her choice, it was not requestedHowever, all of the money collected from the customer for cemetery purposes went to the cemeteryThe customer could not accept that and wanted to do it her way, which was not the policy of Kurtz Monument Company.Sizes of the plinth had to be changed to accomodate the base, as not to have the granite, which would be on top of the base, hang over the edgesThe manufacturer, upon my notification, also had to make changes which delayed thingsThe last sketch Kurtz made for the customer was signed by her on 9-9-However, she still made changes and should not have been signedWe have now made another sketch for her and is being mailed to her for her signatureThe memorial will be set after that sketch is signed and returned with no new changesThe memorial will be set after it is sandblasted with the names and designs.I appreciate her as a customer and want to complete a beautiful memorial, but can only do so when the final sketch is signed with no new changes.Thank you.Sincerely, Darlene C [redacted] Kurtz Monument Company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I took the email letter from the Revdex.com and the letter they received from Kurtz Monument Company (which I received on 10/29/15) to the [redacted] Cemetery on Friday, October 30, At that time, the caretaker of [redacted] had NOT heard anything from Kurtz (whose letter to the Revdex.com was on October stating they would be in touch with the cemetery.) As of Monday morning, the cemetery called me to let me know they still had not heard anything, but a phone call from Kurtz to [redacted] was received in the afternoon of Monday, November 2, A verbal agreement was reached, stating [redacted] would repair the headstone and the cost would be covered between [redacted] and Kurtz Although the cemetery does not handle work on the land after mid-October, due to the warmer weather for the next weeks, [redacted] will start work now to correct the problemA time frame for completion cannot be made at this time due to the fact that with colder weather, it will take the cement longer to completely dry before replacing the double headstone back onto the foundation [redacted] Cemetery has been absolutely wonderful in helping resolve this issue I still do not understand why Kurtz Monument advertises an address at [redacted] when that specific location is an alteration shop that has been there for years All phone calls, including the [redacted] number, rings in the corporate office out of Washington, PA But, advertising was not my issue, only a question The issue of the foundation for my parents headstone not being properly installed was the complaint, and, hopefully, on its way to be resolvedI thank the Revdex.com and for the [redacted] Cemetery of [redacted] for their help in getting this issue resolved Regards, [redacted] ***
March 15, [redacted] In Re: Revdex.com ID [redacted] - [redacted] Dear Patricia Cook: Kurtz Monument Company does not send a card to potential customers, therefore that piece of information did not come from Kurtz MonumentCompanyKurtz mails a Letter of introduction and sympathy, along with a brochure illustrating Cemetery Memorials, We have been able to.help people in a time of need, providing them with the information, and advising of our affordable prices and beautiful craftsmanshipOur letter is not an offensive one, on the contrary, the letter provides much needed information, of-which I personally have been "thanked"by thousands of people for the mailing through the course of timeOur letter.and brochures are mailed out days after the,passing of a personThe phone call is made between 3-weeks after the passing"of a personOnce again Kurtz Monument Company only wants: to assist and help peopleRespectfully, KURTZ MONUMENT COMPANY
In response to Kurtz Monument Company’s reply to you, I would like to comment on their replyI was told by the Salesman, Steve C [redacted] before I put the order in on June 24th that it usually takes 4-weeks but because this was a special order size on the 8’ Base that it would be done by Labor Day (September 5th)That would have been weeks and I agreed to that, I was not aware that he did not put that date on the Contract and only put ASAP Kurtz policy of collecting all the money that is owed to the cemetery up front, so they can be paid, or the cemetery will not pour the footer is understoodAlthough at that point Kurtz was paid in full the amount of $On August 23, 2016; George C [redacted] (Owner) called me on a three-way call with [redacted] , from the cemetery and discussed the placement of the foot that was to be poured that dayOn August 23, Kurtz mailed out a Bill in the amount of $to remove previous footerI choose to wait to want to pay this because since I paid in full the previous Contract amount of $3812.52, I felt that since I had the option to only pay $as a deposit and allowed to pay the final amount once completed, that this bill would be taken care of once the job was complete and it also didn’t look like it was going to be done by September 5th and I was already fearing I was out $if they did not complete the Contracted job August 31, is the day that Darlene C [redacted] called me in her unprofessional mannerAs stated before she called to tell me that they quoted last year’s cost to pour the footer and that there was an extra $to remove the previous footerI explained to her that I received her bill for the $and I was willing to pay those additional fees once the job was completed to my approval, since I already paid the full amount instead of just the deposit of $In response to her reply that my payment in full was my choice and that it was not was not requested, she is correct in thatShe could have been waiting on $as the After Erection of Said Memorial amount to be paid if I only paid the deposit of $instead of balance amount of $that she was demandingSo when she states that Kurtz Monument Company paid it and that all the money collected from the customer for cemetery purposes went to the cemetery that also is correct, although they could have taken out the additional $from the original paid amount of $and added the additional $to the After Erection of Said Memorial to be paid once completedYou would think that any Business person could understand those practices but she just could understand what I was trying to explain to her and she kept getting louder and louder and more irate as I tried, so I just stopped and told her that this was no way to treat customers and I would talk to her about this when it was a better time for her that obviously there was something else going on that she was taking it out on meAs for when I sent them the payment that she demanded it was mailed out on October 9, when I sent them back the Sketches of the Memorial that I received on October 6, That is what I was waiting on because in our phone conversation on August 31st , she said that they were sending out the sketches for me to look over and sign, if everything was as requestedIf not I would need to make the corrections to the sketches and send them backI reviewed them, made corrections, and yes I signed them because I thought that was authorizing them to make those corrections I called Kurtz’s on October 14, and 20, left a message with Debbie and Mary to have Darlene to call meOn October 18, they sent me again the same sketches as previously sent to me without the correctionsWhen Darlene called back on October 20th she stated that it was on the truck but they were waiting for the foundation to be pouredSee how thing keep going wrong? I told her that George (Owner) knew that Steve from the cemetery already poured that on August 23rd and that was a LONG time agoShe then stated to me that they would be out next week to place them, as long as the weather permittedThat would have been the week of October 23rd and the weather was beautiful On November 4, I filed this report with Revdex.comOn November 10th Darleen called and said that it been there all alongHer secretary received the corrections that was sent back on September 9th and placed the order on holdDarlene did not know why she did that and they would have completed the job if they knew that I sent those papers backShe states that the stones are there with the design that they sent me and not the corrected designThey will make the corrections to a new set of sketches and send it back for my signatureShe claims she knew nothing about the name [redacted] being boxed on both sides of the plinth and that they will need to correct that tooI received those sketches on November 12, I sent them back signed and with one question about how the vase was drawn on that sketchOn November 28th at 8:22pm, George (Owner) left me a message to call him backOn November 29th, I called and left a message with Mary that I was retuning his callAgain on December 1, 2016, I left another message with Mary to have him call meAt 9:pm that evening he called back and stated they called the cemetery and they would be placing the monuments sometime within a week per the weather cooperatingThis is now December 8, 2016, six months later and paid in full, my fault because they didn’t receive $209.40, the cemetery’s fault for not telling them the footer was poured even though they paid them the cemeteries fees, the secretaries fault for putting the order on hold even though they already had everything done on the stones and plinth according to their sketches without my approval and now they have to make these correction, and what else can they come up with? Everyone else’s fault but theirs for poor managing of their company? I have documentation if you require it to email or fax to you, I just didn't want to Take up any more time involved in all of this if you didn't need them
November 11, 2016Revdex.com Holiday Drive Pittsburgh, PA 15220In Re: [redacted] Dear Sir/Madam:The delivery date for the customer's memorial, according to the contract she signed is ASAP (enclosed), not Labor Day as customer noted.The policy of the company is to collect all money that is owed to the cemetery up front, so the cemetery can be paid, or the cemetery will not pour the footerI apologize if the customer thought I was "irate"I've never been irate in my lifeI requested to customer to please "tone" it down with me, as I was just trying to explain the cemetery's chargesThe customer took awhile before she sent her additional money in for the footer, so X paid it from Kurtz Monument CompanyHer payment in full to Kurtz was her choice, it was not requestedHowever, all of the money collected from the customer for cemetery purposes went to the cemeteryThe customer could not accept that and wanted to do it her way, which was not the policy of Kurtz Monument Company.Sizes of the plinth had to be changed to accomodate the base, as not to have the granite, which would be on top of the base, hang over the edgesThe manufacturer, upon my notification, also had to make changes which delayed thingsThe last sketch Kurtz made for the customer was signed by her on 9-9-However, she still made changes and should not have been signedWe have now made another sketch for her and is being mailed to her for her signatureThe memorial will be set after that sketch is signed and returned with no new changesThe memorial will be set after it is sandblasted with the names and designs.I appreciate her as a customer and want to complete a beautiful memorial, but can only do so when the final sketch is signed with no new changes.Thank you.Sincerely, Darlene C [redacted] Kurtz Monument Company