JMP Business Systems, Inc.

Dear Revdex.com,Thank you for bringing this to our attention.  Mr. [redacted] towed his 1995 [redacted] into European Motor Cars Inc (“EMC”) on 3/26/2013 – Please see screen shot of our computerthat confirms that date.   Mr. [redacted] did (at that time) indicate that this [redacted] is...

just another car of his and not a priority.  EMC did finally get his motor running after many “after hour” interludes over the course of months.  EMC diagnosed the problem in his car as a bad motor and recommended a motor rebuild or to get a used engine.  We proceeded at that time to purchase another [redacted] of the same year with a good motor that we could use for his vehicle.  Unfortunately for us, Mr. [redacted] did not choose to have the repairs done on his vehicle and we are now the proud owner of a [redacted].  After putting the motor back together Mr. [redacted] was called several times to come get his vehicle.   It is possible that a spark plug or wire was not fully connected during this time as the motor was bad and those parts were probably just placed inside the engine bay.  EMC does not recall why Mr. [redacted] did not come to get his car after he decided not to fix it.  After a while we put the car on our back lot as we could not keep moving our customer cars around a dead vehicle. John M. did call Mr. [redacted] at his request several times, each time there was no answer.  Mr. [redacted] could have just as easily come in to speak with John as John hardly ever leaves EMC.Our back lot is a storage lot.  We did not charge Mr. [redacted] for storage and we do not monitor the lot.  There was a rash of homeless that did utilize some of the cars as places to sleep and allegedly Mr. [redacted] car was affected by that.  EMC’s invoice states at the bottom the following: “ EMC is not responsible for loss or damage to cars or articles left in cars in case of fire, theft or any other cause”.   A good example of this is “If you leave your car in [redacted] parking lot overnight and it is broken into, it is not [redacted] responsibility.  It is the vehicle owner’s responsibility”.  What allegedly happened to Mr. [redacted] car is not EMC’s responsibility. Mr. [redacted] finally sent a tow truck to come pick up his vehicle in July of 2015.  There was no charge at all to Mr. [redacted].  Keep in mind that EMC spentcountless hours diagnosing this vehicle.  At the time he came to pick up the vehicle we had already taken the loss, we just wanted his car off the lot.   It is baffling that he has decided to lodge a complaint against EMC considering that his car was on our property for over two years andhe was never charged anything.   We would have no reason to take parts off of his car as we already had a parts car that we purchased, not to mention he had a bad motor.  EMC is offended by this allegation of dishonesty especially in this case where EMC went over and above normal for Mr. [redacted].  We do recall that after a while of the car being here, the battery was replaced because the battery that was in the vehicle was dead.  Again there was no charge for the new battery.  If Mr. [redacted] would like to have EMC put together an invoice with all the hours of diagnosis, the storage time in the back lot and parts that may have been needed to diagnose his car EMC will be happy to provide that for him.  EMC does not have any responsibility to repair the interior of this vehicle.  We are sad that Mr.[redacted] feels he has suffered a loss and encourage him to file a complaint with the police for vandalism to his vehicle.   However, EMC feels that nothing will come of that as the police cannot hold accountable a vagrant that cannot be found.  That was our experience anyway.EMC is ultimately in business to make money.  However as you may gather from this particular case, EMC made no money, stored a vehicle on our lot for over two years and is now the recipient of a bad review.  This is just another ck in the coffin for good people like John M. to be willing to do business the old fashioned way that includes not only integrity and honesty on his part, it also requires it from our customers.  This is a sad circumstance for both parties.

1) If European Motor Cars told me that they were waiting on a lift and that all of the ones they had were occupied I would have been more understanding of the situation. Instead they neglected to tell me straight to the point the status of when my vehicle would be looked, etc. And led me to believe they were in fact looking at it.2) First off European Motor Cars was the one to suggest getting a rental car for me, which yes they said one day at first. I did not ask for the rental car for “a couple of days.” I EXPLICITY said “until my car is fixed.”  For them to say otherwise is putting words in my mouth. I specifically was talking to Jordan when I said this, it is his fault he heard me [redacted]orrectly and fail to mention any stipulations along with it. Throughout my experience with European Motor Cars talking to Jordan has been difficult and I believe a lot of these problems with miscommunication are a result of him. I do not need to ask European Motor Cars for permission to keep and pay for my own rental car; I do not need European Motor Cars to contact Enterprise for me to pay for my own rental car. They led me to believe something completely different.3) European Motor Cars extended the rental car from June 9th to June 17th AFTER charging me $750 for the rental car. Meaning they chose to cover an extra 8 days AFTER I complained about this to European Motor Cars and Enterprise. For them to say “[redacted] decided to keep the car beyond the 17thby his own choice” is completely false, because European Motor cars only after my complaint extended the rental.  They make it sound like I knew I’d be charged after the 17th which is completely FALSE.4) For European Motor Cars to deny that the center console was one of my original problems when I brought my car in to be fixed for the transmission and is unrelated to the transmission problem is absolutely ridiculous. I told them (as they have shown in their response) that I had problems shifting and that, the center console would move while shifting to 2nd gear and 4th. For them to not realize this is related, and to just replace the transmission and not actually check to see if is shifting INSIDE THE CAR correctly (where shifting occurs) is absurd. It was obviously a problem the whole time; I noticed it immediately when I picked the car up. For them to not take care of it before I got there is negligence.5) In my statement I did in fact state that I was getting ready to go on I25, as in 10 more minutes driving out of my residential neighborhood (going 20mph) I would be on I25. Meaning that if the failure of my engine mount happened 10 minutes later, I would be on I25 going 75mph which would’ve resulted in a lot more damage and possibly an accident that could’ve resulted in my death. European Motor Car’s lack of comprehension is astounding. 7) European Motor Cars is correct in stating that my car is 12 years old, or 4380 days old. So for more than 4370 days the engine was sitting in the engine bay. 4 days after I pick it up it is sitting on the ground. The odds are against it that European Motor Cars had nothing to do with the failure of the engine mount, there’s no arguing this. This is something their “expert opinion” overlooked. I had the other mechanic who fixed my car after the damaged caused by European Motor Cars tell me that it is due to THEM that the damage occurred, So another expert opinion thinks otherwise. Also European Motor Cars has no idea about my driving habits. They will be the first to tell you that the dogbone mount is one of the most common things to fail on this car and that replacing it is not unheard of at all, and that the OEM mount is weak. That’s why we went with a poly urethane mount, so this would not happen again. Also John, the owner, personally told me that the failure of my transmission was not due to me at all. He said that problems with these transmissions are rare and that this was a “fluke” event, not caused by anything Ive done. So to correct European Motor Cars, none of this points to my driving habits at all. All their claims are baseless.8) “there was noreason to tighten the other mounts. As far as we know, nothing was said to[redacted] about tightening any mounts other than the mount that we replaced.  Had we made any other adjustments we wouldhave written it on the order.   Pleaseunderstand that just by visually looking at Motor/Engine Mounts we would nothave been able to see that they were worn. Only an actual diagnosis would have given us that information and thatis not what [redacted] brought his car in for. “For them to state there was no reason to tighten the mounts is absurd.  I brought my car in explaining specifically to check the engine mounts. For them to state that they would’ve added it on the order, no they wouldn’t have, because they didn’t charge me to tighten the mount. John, the owner tells me he doesn’t remember every specific detail about every car that comes in, and I believe him. However this is my car, and I remember every detail that was told to me. Without a doubt I was told that they checked and tightened the engine mount when I brought it in during that time, I’d even take a polygraph to confirm this. For them to say “this is not what [redacted] brought his car in for” is  laughable, they are only trying to make it look like this was unrelated. All European Motor Cars has done with this reply is make defamatory accusations, be dishonest about our interactions, and make baseless claims about my driving habits. All of which I will not tolerate. It’s evident from their reply and their dishonesty, that all they care about is profit, not [redacted] satisfaction, nor a job-well-done. All of this proves the bad business I have received s[redacted]e day one. It is surprising to me they are a Revdex.com accreted business s[redacted]e they are not the least bit honest.  I’m certainly not satisfied and will not be until European Motor Cars accepts responsibility for the damages and pays for them and the rest of the rental car bill accordingly. I spent over $2800 dollars at their shop and then 4 days later another $1000 is needed to fix the damage THAT THEY CAUSED, this is absurd.

Complaint: [redacted]
I am rejecting this response because:I have made it pretty clear that I am unhappy with the service from European Motor Cars, the damages they caused to my vehicle, vehicle, and their dishonesty throughout this whole process. I have nothing to add to my statements, they are pretty clear in showing European Motor Car's faults, everything in my statement is what happened 100%, can't say the same for European Motor Cars.Now it's time for them to take some responsibility, instead of blaming me, and pay for the damages they have caused to my vehicle. I won't be satisfied until they do.
 
Regards,
[redacted]