Complaint: [redacted] I am rejecting this response because:I have made it pretty clear that I am unhappy with the service from European Motor Cars, the damages they caused to my vehicle, vehicle, and their dishonesty throughout this whole processI have nothing to add to my statements, they are pretty clear in showing European Motor Car's faults, everything in my statement is what happened 100%, can't say the same for European Motor Cars.Now it's time for them to take some responsibility, instead of blaming me, and pay for the damages they have caused to my vehicleI won't be satisfied until they do Regards, [redacted]
1) If European Motor Cars told me that they were waiting on a lift and that all of the ones they had were occupied I would have been more understanding of the situationInstead they neglected to tell me straight to the point the status of when my vehicle would be looked, etcAnd led me to believe they were in fact looking at it.2) First off European Motor Cars was the one to suggest getting a rental car for me, which yes they said one day at firstI did not ask for the rental car for “a couple of days.” I EXPLICITY said “until my car is fixed.” For them to say otherwise is putting words in my mouthI specifically was talking to Jordan when I said this, it is his fault he heard me ***orrectly and fail to mention any stipulations along with itThroughout my experience with European Motor Cars talking to Jordan has been difficult and I believe a lot of these problems with miscommunication are a result of himI do not need to ask European Motor Cars for permission to keep and pay for my own rental car; I do not need European Motor Cars to contact Enterprise for me to pay for my own rental carThey led me to believe something completely different.3) European Motor Cars extended the rental car from June 9th to June 17th AFTER charging me $for the rental carMeaning they chose to cover an extra days AFTER I complained about this to European Motor Cars and EnterpriseFor them to say “ [redacted] decided to keep the car beyond the 17thby his own choice” is completely false, because European Motor cars only after my complaint extended the rental They make it sound like I knew I’d be charged after the 17th which is completely FALSE.4) For European Motor Cars to deny that the center console was one of my original problems when I brought my car in to be fixed for the transmission and is unrelated to the transmission problem is absolutely ridiculousI told them (as they have shown in their response) that I had problems shifting and that, the center console would move while shifting to 2nd gear and 4thFor them to not realize this is related, and to just replace the transmission and not actually check to see if is shifting INSIDE THE CAR correctly (where shifting occurs) is absurdIt was obviously a problem the whole time; I noticed it immediately when I picked the car upFor them to not take care of it before I got there is negligence.5) In my statement I did in fact state that I was getting ready to go on I25, as in more minutes driving out of my residential neighborhood (going 20mph) I would be on IMeaning that if the failure of my engine mount happened minutes later, I would be on Igoing 75mph which would’ve resulted in a lot more damage and possibly an accident that could’ve resulted in my deathEuropean Motor Car’s lack of comprehension is astounding7) European Motor Cars is correct in stating that my car is years old, or days oldSo for more than days the engine was sitting in the engine baydays after I pick it up it is sitting on the groundThe odds are against it that European Motor Cars had nothing to do with the failure of the engine mount, there’s no arguing thisThis is something their “expert opinion” overlookedI had the other mechanic who fixed my car after the damaged caused by European Motor Cars tell me that it is due to THEM that the damage occurred, So another expert opinion thinks otherwiseAlso European Motor Cars has no idea about my driving habitsThey will be the first to tell you that the dogbone mount is one of the most common things to fail on this car and that replacing it is not unheard of at all, and that the OEM mount is weakThat’s why we went with a poly urethane mount, so this would not happen againAlso John, the owner, personally told me that the failure of my transmission was not due to me at allHe said that problems with these transmissions are rare and that this was a “fluke” event, not caused by anything Ive doneSo to correct European Motor Cars, none of this points to my driving habits at allAll their claims are baseless.8) “there was noreason to tighten the other mountsAs far as we know, nothing was said to [redacted] about tightening any mounts other than the mount that we replaced Had we made any other adjustments we wouldhave written it on the order Pleaseunderstand that just by visually looking at Motor/Engine Mounts we would nothave been able to see that they were wornOnly an actual diagnosis would have given us that information and thatis not what [redacted] brought his car in for“For them to state there was no reason to tighten the mounts is absurd I brought my car in explaining specifically to check the engine mountsFor them to state that they would’ve added it on the order, no they wouldn’t have, because they didn’t charge me to tighten the mountJohn, the owner tells me he doesn’t remember every specific detail about every car that comes in, and I believe himHowever this is my car, and I remember every detail that was told to meWithout a doubt I was told that they checked and tightened the engine mount when I brought it in during that time, I’d even take a polygraph to confirm thisFor them to say “this is not what [redacted] brought his car in for” is laughable, they are only trying to make it look like this was unrelatedAll European Motor Cars has done with this reply is make defamatory accusations, be dishonest about our interactions, and make baseless claims about my driving habitsAll of which I will not tolerateIt’s evident from their reply and their dishonesty, that all they care about is profit, not [redacted] satisfaction, nor a job-well-doneAll of this proves the bad business I have received s*e day oneIt is surprising to me they are a Revdex.com accreted business s*e they are not the least bit honest I’m certainly not satisfied and will not be until European Motor Cars accepts responsibility for the damages and pays for them and the rest of the rental car bill accordinglyI spent over $dollars at their shop and then days later another $is needed to fix the damage THAT THEY CAUSED, this is absurd
Dear Revdex.com,Thank you for bringing this to our attention Mr [redacted] towed his [redacted] into European Motor Cars Inc (“EMC”) on 3/26/– Please see screen shot of our computerthat confirms that date Mr [redacted] did (at that time) indicate that this [redacted] is just another car of his and not a priority EMC did finally get his motor running after many “after hour” interludes over the course of months EMC diagnosed the problem in his car as a bad motor and recommended a motor rebuild or to get a used engine We proceeded at that time to purchase another [redacted] of the same year with a good motor that we could use for his vehicle Unfortunately for us, Mr [redacted] did not choose to have the repairs done on his vehicle and we are now the proud owner of a [redacted] After putting the motor back together Mr [redacted] was called several times to come get his vehicle It is possible that a spark plug or wire was not fully connected during this time as the motor was bad and those parts were probably just placed inside the engine bay EMC does not recall why Mr [redacted] did not come to get his car after he decided not to fix it After a while we put the car on our back lot as we could not keep moving our customer cars around a dead vehicleJohn Mdid call Mr [redacted] at his request several times, each time there was no answer Mr [redacted] could have just as easily come in to speak with John as John hardly ever leaves EMC.Our back lot is a storage lot We did not charge Mr [redacted] for storage and we do not monitor the lot There was a rash of homeless that did utilize some of the cars as places to sleep and allegedly Mr [redacted] car was affected by that EMC’s invoice states at the bottom the following: “ EMC is not responsible for loss or damage to cars or articles left in cars in case of fire, theft or any other cause” A good example of this is “If you leave your car in [redacted] parking lot overnight and it is broken into, it is not [redacted] responsibility It is the vehicle owner’s responsibility” What allegedly happened to Mr [redacted] car is not EMC’s responsibilityMr [redacted] finally sent a tow truck to come pick up his vehicle in July of There was no charge at all to Mr [redacted] Keep in mind that EMC spentcountless hours diagnosing this vehicle At the time he came to pick up the vehicle we had already taken the loss, we just wanted his car off the lot It is baffling that he has decided to lodge a complaint against EMC considering that his car was on our property for over two years andhe was never charged anything We would have no reason to take parts off of his car as we already had a parts car that we purchased, not to mention he had a bad motor EMC is offended by this allegation of dishonesty especially in this case where EMC went over and above for Mr [redacted] We do recall that after a while of the car being here, the battery was replaced because the battery that was in the vehicle was dead Again there was no charge for the new battery If Mr [redacted] would like to have EMC put together an invoice with all the hours of diagnosis, the storage time in the back lot and parts that may have been needed to diagnose his car EMC will be happy to provide that for him EMC does not have any responsibility to repair the interior of this vehicle We are sad that Mr[redacted] feels he has suffered a loss and encourage him to file a complaint with the police for vandalism to his vehicle However, EMC feels that nothing will come of that as the police cannot hold accountable a vagrant that cannot be found That was our experience anyway.EMC is ultimately in business to make money However as you may gather from this particular case, EMC made no money, stored a vehicle on our lot for over two years and is now the recipient of a bad review This is just another ck in the coffin for good people like John Mto be willing to do business the old fashioned way that includes not only integrity and honesty on his part, it also requires it from our customers This is a sad circumstance for both parties
Complaint: [redacted] I am rejecting this response because:I have made it pretty clear that I am unhappy with the service from European Motor Cars, the damages they caused to my vehicle, vehicle, and their dishonesty throughout this whole processI have nothing to add to my statements, they are pretty clear in showing European Motor Car's faults, everything in my statement is what happened 100%, can't say the same for European Motor Cars.Now it's time for them to take some responsibility, instead of blaming me, and pay for the damages they have caused to my vehicleI won't be satisfied until they do Regards, [redacted]
1) If European Motor Cars told me that they were waiting on a lift and that all of the ones they had were occupied I would have been more understanding of the situationInstead they neglected to tell me straight to the point the status of when my vehicle would be looked, etcAnd led me to believe they were in fact looking at it.2) First off European Motor Cars was the one to suggest getting a rental car for me, which yes they said one day at firstI did not ask for the rental car for “a couple of days.” I EXPLICITY said “until my car is fixed.” For them to say otherwise is putting words in my mouthI specifically was talking to Jordan when I said this, it is his fault he heard me ***orrectly and fail to mention any stipulations along with itThroughout my experience with European Motor Cars talking to Jordan has been difficult and I believe a lot of these problems with miscommunication are a result of himI do not need to ask European Motor Cars for permission to keep and pay for my own rental car; I do not need European Motor Cars to contact Enterprise for me to pay for my own rental carThey led me to believe something completely different.3) European Motor Cars extended the rental car from June 9th to June 17th AFTER charging me $for the rental carMeaning they chose to cover an extra days AFTER I complained about this to European Motor Cars and EnterpriseFor them to say “ [redacted] decided to keep the car beyond the 17thby his own choice” is completely false, because European Motor cars only after my complaint extended the rental They make it sound like I knew I’d be charged after the 17th which is completely FALSE.4) For European Motor Cars to deny that the center console was one of my original problems when I brought my car in to be fixed for the transmission and is unrelated to the transmission problem is absolutely ridiculousI told them (as they have shown in their response) that I had problems shifting and that, the center console would move while shifting to 2nd gear and 4thFor them to not realize this is related, and to just replace the transmission and not actually check to see if is shifting INSIDE THE CAR correctly (where shifting occurs) is absurdIt was obviously a problem the whole time; I noticed it immediately when I picked the car upFor them to not take care of it before I got there is negligence.5) In my statement I did in fact state that I was getting ready to go on I25, as in more minutes driving out of my residential neighborhood (going 20mph) I would be on IMeaning that if the failure of my engine mount happened minutes later, I would be on Igoing 75mph which would’ve resulted in a lot more damage and possibly an accident that could’ve resulted in my deathEuropean Motor Car’s lack of comprehension is astounding7) European Motor Cars is correct in stating that my car is years old, or days oldSo for more than days the engine was sitting in the engine baydays after I pick it up it is sitting on the groundThe odds are against it that European Motor Cars had nothing to do with the failure of the engine mount, there’s no arguing thisThis is something their “expert opinion” overlookedI had the other mechanic who fixed my car after the damaged caused by European Motor Cars tell me that it is due to THEM that the damage occurred, So another expert opinion thinks otherwiseAlso European Motor Cars has no idea about my driving habitsThey will be the first to tell you that the dogbone mount is one of the most common things to fail on this car and that replacing it is not unheard of at all, and that the OEM mount is weakThat’s why we went with a poly urethane mount, so this would not happen againAlso John, the owner, personally told me that the failure of my transmission was not due to me at allHe said that problems with these transmissions are rare and that this was a “fluke” event, not caused by anything Ive doneSo to correct European Motor Cars, none of this points to my driving habits at allAll their claims are baseless.8) “there was noreason to tighten the other mountsAs far as we know, nothing was said to [redacted] about tightening any mounts other than the mount that we replaced Had we made any other adjustments we wouldhave written it on the order Pleaseunderstand that just by visually looking at Motor/Engine Mounts we would nothave been able to see that they were wornOnly an actual diagnosis would have given us that information and thatis not what [redacted] brought his car in for“For them to state there was no reason to tighten the mounts is absurd I brought my car in explaining specifically to check the engine mountsFor them to state that they would’ve added it on the order, no they wouldn’t have, because they didn’t charge me to tighten the mountJohn, the owner tells me he doesn’t remember every specific detail about every car that comes in, and I believe himHowever this is my car, and I remember every detail that was told to meWithout a doubt I was told that they checked and tightened the engine mount when I brought it in during that time, I’d even take a polygraph to confirm thisFor them to say “this is not what [redacted] brought his car in for” is laughable, they are only trying to make it look like this was unrelatedAll European Motor Cars has done with this reply is make defamatory accusations, be dishonest about our interactions, and make baseless claims about my driving habitsAll of which I will not tolerateIt’s evident from their reply and their dishonesty, that all they care about is profit, not [redacted] satisfaction, nor a job-well-doneAll of this proves the bad business I have received s
*e day oneIt is surprising to me they are a Revdex.com accreted business s
*e they are not the least bit honest I’m certainly not satisfied and will not be until European Motor Cars accepts responsibility for the damages and pays for them and the rest of the rental car bill accordinglyI spent over $dollars at their shop and then days later another $is needed to fix the damage THAT THEY CAUSED, this is absurd
Dear Revdex.com,Thank you for bringing this to our attention Mr [redacted] towed his [redacted] into European Motor Cars Inc (“EMC”) on 3/26/– Please see screen shot of our computerthat confirms that date Mr [redacted] did (at that time) indicate that this [redacted] is just another car of his and not a priority EMC did finally get his motor running after many “after hour” interludes over the course of months EMC diagnosed the problem in his car as a bad motor and recommended a motor rebuild or to get a used engine We proceeded at that time to purchase another [redacted] of the same year with a good motor that we could use for his vehicle Unfortunately for us, Mr [redacted] did not choose to have the repairs done on his vehicle and we are now the proud owner of a [redacted] After putting the motor back together Mr [redacted] was called several times to come get his vehicle It is possible that a spark plug or wire was not fully connected during this time as the motor was bad and those parts were probably just placed inside the engine bay EMC does not recall why Mr [redacted] did not come to get his car after he decided not to fix it After a while we put the car on our back lot as we could not keep moving our customer cars around a dead vehicleJohn Mdid call Mr [redacted] at his request several times, each time there was no answer Mr [redacted] could have just as easily come in to speak with John as John hardly ever leaves EMC.Our back lot is a storage lot We did not charge Mr [redacted] for storage and we do not monitor the lot There was a rash of homeless that did utilize some of the cars as places to sleep and allegedly Mr [redacted] car was affected by that EMC’s invoice states at the bottom the following: “ EMC is not responsible for loss or damage to cars or articles left in cars in case of fire, theft or any other cause” A good example of this is “If you leave your car in [redacted] parking lot overnight and it is broken into, it is not [redacted] responsibility It is the vehicle owner’s responsibility” What allegedly happened to Mr [redacted] car is not EMC’s responsibilityMr [redacted] finally sent a tow truck to come pick up his vehicle in July of There was no charge at all to Mr [redacted] Keep in mind that EMC spentcountless hours diagnosing this vehicle At the time he came to pick up the vehicle we had already taken the loss, we just wanted his car off the lot It is baffling that he has decided to lodge a complaint against EMC considering that his car was on our property for over two years andhe was never charged anything We would have no reason to take parts off of his car as we already had a parts car that we purchased, not to mention he had a bad motor EMC is offended by this allegation of dishonesty especially in this case where EMC went over and above for Mr [redacted] We do recall that after a while of the car being here, the battery was replaced because the battery that was in the vehicle was dead Again there was no charge for the new battery If Mr [redacted] would like to have EMC put together an invoice with all the hours of diagnosis, the storage time in the back lot and parts that may have been needed to diagnose his car EMC will be happy to provide that for him EMC does not have any responsibility to repair the interior of this vehicle We are sad that Mr[redacted] feels he has suffered a loss and encourage him to file a complaint with the police for vandalism to his vehicle However, EMC feels that nothing will come of that as the police cannot hold accountable a vagrant that cannot be found That was our experience anyway.EMC is ultimately in business to make money However as you may gather from this particular case, EMC made no money, stored a vehicle on our lot for over two years and is now the recipient of a bad review This is just another c
k in the coffin for good people like John Mto be willing to do business the old fashioned way that includes not only integrity and honesty on his part, it also requires it from our customers This is a sad circumstance for both parties