JMS Associates, Inc.

A VP of Sales of JMS has called our company quite regularly recently. We are/were a client. Harassing calls to give them outstanding invoices to collect. "Tell us who owes money the longest, we can collect" Constantly pushing for us to hand over customers for them to collect. One customers name was mentioned in conversation. Big mistake. The VP of sales was told repeatedly "DO NOT CALL THEM". More pushy phone calls from the VP. More stern warnings, "DO NOT CALL THEM". VP states "I couldn't do that as you have not given me any paperwork on the case". The VP then goes around by back, (I am the owner) and talks to our new part time bookkeeper, trying to get more information. It gets worse. Our customer pays the outstanding invoice. Four days after we receive the money, VP calls our customer trying to collect money on our behalf. In that phone conversation the VP was told "we paid the invoice last Friday". VP asks how the bill was paid and for copy paperwork. That day, the VP knowing the invoice had been paid, before his phone call, mails our company an invoice, addressed to the bookkeeper, not me, for 25% of the amount paid. Upon receipt of the invoice we called and spoke to the VP. He was very off handed and arrogant, and stated "Do you know who I am?" You do not know who I am". "You are going to regret this", and puts the phone down. What a disgusting way to conduct business. We do not know if JMS condones this way of doing business, but it appears they do, otherwise this man would not be a VP of sales. This company has a Revdex.com rating! I would rather our company take a few financial hits, rather than do business with JMS Associates. Sure hopes this story helps you avoid a similar situation.

I am being harassed by this company on a daily basis for a collection matter that I am unaware of. They haven't provided me with any documents.For the last several weeks, I have been receiving threatening phone calls from [redacted] at [redacted] associates regarding an account that my company may or may not have defaulted on. When [redacted] did not receive a return call from me, his voice messages became threatening and demeaning; sadistic even. When he did not receive a response to the messages, he decided to send threatening text messages to my personal cell phone. I replied to his text message and requested that he provide me written correspondence and/or a contract outlining this "debt" that he is referring to. I also asked him to stop harassing me. He replied "Ok". I have yet to receive anything in the mail. The incessant telephone calls, voicemails and now emails have resumed this week with threatening and sarcastic language insinuating that I am in trouble and that he is going to file a small claim. His email reads as follows: Inbox > Message DetailSubject:CASE PA-XXXXXXFrom:"[redacted](Add as Preferred Sender) Date: Wed, Apr 01, XXXX XX:XX amTo: [redacted]UNFORTUNATELY IT HAS BECOME APPARENT THAT EVEN THOUGH YOU ARE IN THE MIDDLE OF YOUR BUSINESS SEASON YOU HAVE NO INTENTION OF RECONCILING WITH MY CLIENT. IF I DO NOT RECEIVE A CALL FROM YOU TODAY I WILL BE OBLIGED TO DIRECT MY CLIENT TO FILE A SMALL CLAIM ACTION AGAINST YOU. THERE HAS BEEN NUMEROUS LETTERS AND PHONE CALLS DETAILING THE PARTICULARS AND YOU HAVE NOT SEEN FIT TO RESPOND. (I HOPE YOU ARE A BETTER SEAMSTRESS THAN BUSINESS WOMAN ) [redacted]This behavior is inappropriate and intimidating. More-so because [redacted] has not provided any itemized billing lists/contracts, etc. to prove what he is even talking about. [redacted] is threatening me and the livelihood of my business. I have no written correspondence on file and the voice messages that were left are similar to the email above - no details or information on anything regarding this "claim". He doesn't even put which company this is in reference to. I feel threatened and am becoming fearful because of these harassing correspondences. Please help.Desired SettlementI would like [redacted] to stop contacting me immediately. I would like detailed documents specifying what this whole situation is in regards to. [redacted] is not acting in a professional manner and I would like the treats and demeaning language to stop.Business Response We have closed this file in our office. We have transferred it back to our client to pursue other avenues of collection.

jms has people seem to be phone harrassment and threats and intimidation toget people to send money to them? They dont address who they are.They start harrassing me on 01/31/2014 for a bal that is not correct.. They keep calling my cell phone even when I asked them to stop, I sent them a email to stop the harrassing phone calls ..but it has exceed more with the calls per day..I want them to stop calling me .. If they would like to contact me then need to send it in mail.I have email them to cease and desist all contact with me..I will mail out the letter as well..ThDesired Settlementcease and desist contact..stop call's, emails and all the harrassing stop As Soon As Possible. and correct bal..I dispute the bal Business Response We have never spoken to anybody named [redacted]. Our collector only made contact once via the phone and were told we had the wrong number. We will honor your request to correspond through the mail. The file remains open for collections in our office.

Harassing phone calls. JMS contacted our company inquiring our need for their collection services. I spoke with the owners and JMS services declined. A continuation of phone calls after being to we are not interested continued. Very harassing, rude, and would not stop. I called the company, spoke with the gentleman's supervisor and he assured me this would stop however it has not. I have spent numerous of time dealing with these calls and it is a huge nuisance at this point and after requesting to stop calling and remove us from their call list with no results I feel now it's time to file this complaint.Desired SettlementTo have the company simply never call our office again.Business Response We apologize for the phone calls. We now have the correct information and will take you off of our list. The associate making the calls has also been reprimanded. Again we apologize for any inconvenience.

These people seem to be bent on phone harrassment and threats and intimidation toget people to send money to them? They addressyou by name and arSomehow these persons have our name and phone numbers and call threateningly without disclosingwhy and repeat that they know our name and they know it's us speaking on the phone?? We don't even understand why they're calling, but they are thugs and should be prosecuted for phone harrassment. Desired Settlementcease and desist callingBusiness Response According to the fair debt collections act, we could not disclose why we were calling until the party identified themselves. JMS Associates realizes that privacy is a major concern and will not give out any information unless we are sure we are speaking to the correct party. We apologize for any inconvenience this may have caused you.Consumer Response Reference complaint # XXXXXXXXOpen: 12-4-14Against: JMS Associates, 1489 W. Palmetto Park Rd, Boca Raton, FLSubsequent to my filing the above complaint, we have resolved our dispute and I now wish to rescind my complaint, or if that is not possible, to amend my complaint to note that JMS Associates has fully resolved the issues that were the basis of my complaint to my complete satisfaction.Thank you,[redacted]@gmail.comSent from my iPad

JMS acted on our behalf in a collection matter without our authorization.We were contacted by JMS to submit accounts for collection via phone. Following a rushed and casual conversation JMS began calling a customer on our behalf. No contract was negotiated nor any paperwork submitted by us or JMS to request their services of collection. Their incessant phone practices angered our customer to the point where they would not speak with any representative of our company. When we found out that they were calling on our behalf we contacted them immediately via phone and email and asked them to stop. They didn't have the decency to respond to our correspondence even on a second request.We were just made aware that they had also been contacting another customer in a similar manner. Again we never contracted for their services. The difference is we have been told by our customer that they collected funds back in March but have not contacted us to tell us of said collection or remit our portion of monies recovered "on our behalf". We find their business practices to be very unprofessional with both their clients and the accounts they are supposedly contracted to collect.Desired Settlement We ask that they respond to our email asking them to cease and desist on collecting any accounts on our behalf. We ask that they produce the funds from the second account less the funds they apparently earned. Business Response On behalf of JMS Associates, please accept our apologies for any misunderstanding. Our records show that [redacted] has been a client of ours in the past and experienced no problems. As for the 3 newer accounts placed, If they were placed in error please forgive us. As for monies collected on your behalf, remittance was sent out to you (check number XXXXX in the amount of 510.14). Please accept our apologies and thank you for your understanding. Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)Apology accepted. We will watch for the payment. Hopefully we have learned from this experience that clear and specific communication is critical to a business relationship. Written documentation is still necessary despite how the business environment is evolving.

Rep [redacted] keeps harassing us at work. Several verbally abusive phone calls. Screaming, insisting, etc. I asked him on several occasions to stop calling due to his screaming, and he said he will keep calling. And he does. He now calls from a private number. Its stopping me from preforming my duties at work. His collection is bogus. Again today I open the store with his relentless phone calls. Screaming, screaming, screaming!Desired SettlementIf it keeps up, I will hire a lawyer to which I will go after him for all fees incurred. Also my loss of time at work. Like now . I cant work because im doing this. My customers are suffering for it and so is employees. This is very stressful. I may have to seek the help of a Doctor for the first time in my life due to stress. He'll have to pick up that bill too.Business Response This file has been closed in our office. We have advised our client to try different avenues of collection.