First, we apologize to Ms [redacted] if she feels inconvenienced with the purchase of her [redacted] in January of Complimentary work of approximately $1,200+ worth has been done on the vehicle If anything, the service department staff went above and beyond in fulfilling her requests Some of the items not completed were because she needed to leave before they were finished and took the car.We are very willing to discuss options on how we can assist with her situation If she could call Braven S [redacted] at [redacted] although it has been six month since the purchase of the vehicle
We apologize for messages that were not responded to and have covered the issue with the staff at JN Your request of a reimbursement of the warranty deposited with the [redacted] will be completed with the check being dropped off today Please feel free to follow up with *** in a few business days to ensure that the check was deposited If there are any further questions please contact me.Aloha,David H [redacted] JN GROUPDirectorCorporate and Community Relations [redacted] CONFIDENTIALITY NOTICE: This email message, including any attachments is for the sole use of the intended recipient(s) and may contain confidential and privileged information Any unauthorized review, use, disclosure or distribution is prohibited If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original messagePlease consider the environment before printing this e-mail
The partial amount we received was $We still haven't cashed the check as it isn't the amount we discussedThe amount that was promised by Conrad was $536.74, as for the written document stating the amount, JN apparently "closed the books/receipts" in regards to the amount promisedWe have our own written record of our phone conversation, which we were under the impression that we were in a "verbal" agreement as they had no access to their books
Below is the response in case the attachment is not visibleRevDex.com September 9, [redacted] RE: Complaint ID [redacted] ( [redacted] ) To Whom It May Concern, This letter is in response to the above-referenced complaint, made to the Revdex.com by Ms [redacted] (“Ms [redacted] ”) Our records indicate the vehicle in question, a [redacted] (VIN # [redacted] ) was received by Ms [redacted] on September 1, Ms [redacted] ’ documents were sent to her via [redacted] within a few days of our receipt of the fully executed agreement back from Ms [redacted] , and a [redacted] tracking number was provided at that timeThese documents have since been received by Ms [redacted] Ms [redacted] ’ vehicle was shipped from Honolulu, Hawaii to Encico, California, a distance of over 2,miles by water The shipping company was [redacted] Services Due to the severe weather conditions the State of Hawaii was experiencing at that time, a delay was incurred As soon as the vehicle was shipped both Ms [redacted] ’ Hospitality Brand Specialist, [redacted] Iha, and Finance Manager, Bill R***, made communication with Ms [redacted] and provided updates to her on the shipping status and the delay Attached is only some of the email correspondence that was digitally transmitted to Ms [redacted] When Ms [redacted] ’ vehicle finally arrived in California on August 27, it took several days for [redacted] Services to off load the vehicleManagement staff at [redacted] Honolulu made multiple phone calls to [redacted] in an attempt to try and encourage them to off load the vehicle faster However, due to the vehicle’s location on the shipping barge, the vehicle took several days to be off loadedA further attempt to assist Ms [redacted] , [redacted] Honolulu paid for direct home delivery of the vehicle We at [redacted] Honolulu take great care to ensure that important matters such as these are properly managed However, we cannot control the weather and have no ability to speed up the shipping process, especially under the rare threat of four back-to-back hurricanes approaching our islands, and the flash flooding and heavy rains that ensued during this time As you may have heard, Hawaii’s weather over the last few weeks has been extremely harsh, and this rendered the unfortunate delay in delivery of Ms [redacted] ’ vehicle unavoidable We would be happy to provide Ms [redacted] with reimbursement of her rental vehicle fees once we are supplied with a paid receipt as we had previously communicated to her Please contact me should you have any further questions or concern Sincerely, Ralph [redacted] General Manager [redacted] Honolulu [redacted]
First, we apologize to Ms [redacted] if she feels inconvenienced with the purchase of her [redacted] in January of Complimentary work of approximately $1,200+ worth has been done on the vehicle If anything, the service department staff went above and beyond in fulfilling her requests Some of the items not completed were because she needed to leave before they were finished and took the car.We are very willing to discuss options on how we can assist with her situation If she could call Braven S [redacted] at [redacted] although it has been six month since the purchase of the vehicle
We apologize for messages that were not responded to and have covered the issue with the staff at JN Your request of a reimbursement of the warranty deposited with the [redacted] will be completed with the check being dropped off today Please feel free to follow up with *** in a few business days to ensure that the check was deposited If there are any further questions please contact me.Aloha,David H [redacted] JN GROUPDirectorCorporate and Community Relations [redacted] CONFIDENTIALITY NOTICE: This email message, including any attachments is for the sole use of the intended recipient(s) and may contain confidential and privileged information Any unauthorized review, use, disclosure or distribution is prohibited If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original messagePlease consider the environment before printing this e-mail
The partial amount we received was $We still haven't cashed the check as it isn't the amount we discussedThe amount that was promised by Conrad was $536.74, as for the written document stating the amount, JN apparently "closed the books/receipts" in regards to the amount promisedWe have our own written record of our phone conversation, which we were under the impression that we were in a "verbal" agreement as they had no access to their books
Below is the response in case the attachment is not visibleRevDex.com September 9, [redacted] RE: Complaint ID [redacted] ( [redacted] ) To Whom It May Concern, This letter is in response to the above-referenced complaint, made to the Revdex.com by Ms [redacted] (“Ms [redacted] ”) Our records indicate the vehicle in question, a [redacted] (VIN # [redacted] ) was received by Ms [redacted] on September 1, Ms [redacted] ’ documents were sent to her via [redacted] within a few days of our receipt of the fully executed agreement back from Ms [redacted] , and a [redacted] tracking number was provided at that timeThese documents have since been received by Ms [redacted] Ms [redacted] ’ vehicle was shipped from Honolulu, Hawaii to Encico, California, a distance of over 2,miles by water The shipping company was [redacted] Services Due to the severe weather conditions the State of Hawaii was experiencing at that time, a delay was incurred As soon as the vehicle was shipped both Ms [redacted] ’ Hospitality Brand Specialist, [redacted] Iha, and Finance Manager, Bill R***, made communication with Ms [redacted] and provided updates to her on the shipping status and the delay Attached is only some of the email correspondence that was digitally transmitted to Ms [redacted] When Ms [redacted] ’ vehicle finally arrived in California on August 27, it took several days for [redacted] Services to off load the vehicleManagement staff at [redacted] Honolulu made multiple phone calls to [redacted] in an attempt to try and encourage them to off load the vehicle faster However, due to the vehicle’s location on the shipping barge, the vehicle took several days to be off loadedA further attempt to assist Ms [redacted] , [redacted] Honolulu paid for direct home delivery of the vehicle We at [redacted] Honolulu take great care to ensure that important matters such as these are properly managed However, we cannot control the weather and have no ability to speed up the shipping process, especially under the rare threat of four back-to-back hurricanes approaching our islands, and the flash flooding and heavy rains that ensued during this time As you may have heard, Hawaii’s weather over the last few weeks has been extremely harsh, and this rendered the unfortunate delay in delivery of Ms [redacted] ’ vehicle unavoidable We would be happy to provide Ms [redacted] with reimbursement of her rental vehicle fees once we are supplied with a paid receipt as we had previously communicated to her Please contact me should you have any further questions or concern Sincerely, Ralph [redacted] General Manager [redacted] Honolulu [redacted]