JNK Landscaping and Pools

March 20, [redacted] Revdex.comWe are in receipt of Mr***’s complaint and will address the items notedWe make every effort to communicate to the customer how the loan works by reviewing the contract with them before funding, recommending that they read and print the contract for their records, and then we follow up with an e-mail after funding which reviews the agreement once again.During the underwriting process Mr***’s loan agreement was provided to him and all of the principles of Federal financial consumer law were followed including all TILA disclosures and a detailed payment schedule was included as part of the contractThe TILA disclosures and payment schedules illustrate the cost, APR, and scheduled payments of the loan if the consumer only makes minimum payments.Furthermore, it is clearly disclosed on our website and in our contract, and communicated during our underwriting process that this is an expensive form of borrowing and we encourage all customers make additional payments to save on finance chargesAlso, please note it is disclosed on our website and in our contract that there are no penalties for pre-payment of our loan products and as we previously stated we encourage customers make additional payments.Our records indicate Mr [redacted] made an additional principal payment with his first payment, which will save on future charges, and was granted a courtesy skip of a scheduled payment at no cost to himThat being said we make every effort to assist customers with their payment obligations, and disclose to the customer how to save on chargesSubsequently we received notice that the account provide by Mr [redacted] was closedWe realize everyone faces financial hardships from time to time and our representatives are available to discuss payment arrangements at anytime during our hours of operationWe would like to thank Mr [redacted] for his e-mail apologizing for the closing of the account and letting us know he would be in contact to arrange to pay off his debt.With respect to our collection efforts, our protocol when we receive notice that an account has been closed is to follow the principles of Federal financial consumer law and in these instances, particularly the standards established under the FDCPAOur communications document our practices in a non-threatening manner and request the customer contact us and that we will also be attempting to contact them to reach an agreed upon arrangement.It is our position that the loan signed for by Mr [redacted] is a legally binding agreement, we have every right to expect payment as scheduled in the agreement and our records, and correspondence with Mr [redacted] would support our findings.Regardless, as previously stated we understand everyone faces financial challenges from time to time, and we will have an Account Resolution representative reach out to Mr [redacted] to discuss a payment arrangement.Thank you for the opportunity to respond to this matter.Sincerely,Green Trust Cash

[redacted] Revdex.com Complaint [redacted] It is always disappointing when a customer is dissatisfied with our service or there is a misunderstanding between a borrower and a representative Upon receipt of this complaint, we immediately began an investigation of Ms [redacted] ’s account to ensure procedurally we followed our prescribed protocolPlease note that the contract signed by Ms [redacted] documents the disclosures as required by the principles of applicable Federal financial consumer law, which includes the APR and a detailed payment schedule, and a disclaimer stating that this is an expensive form of borrowing which was communicated to Ms [redacted] during the underwriting process In addition, to ensure full disclosure our representative reviewed these aspects of the contract with Ms [redacted] during the underwriting process including but not limited to the repayment schedule which is illustrated in the contract and summarized in the Truth In Lending statements This information is also provided to the consumer post funding in the form of an email documenting what was discussed and how the transaction works To be clear our investigation revealed that all aspects and disclosures were discussed with Ms [redacted] including the fact that this is an expensive form of borrowing, that the payment schedule was a schedule of minimum payments, and that we encourage customers make additional payments to save on charges, and that the customer controls how much they can save by paying off early and in what amount Also, note our privacy policy is provided to each borrower and is available for review on our website Our privacy policy documents our sharing of information and the mechanism for opting out of certain sharing That being said please note no sharing of Ms [redacted] ’s information took place per a review of our records Our review found no wrong doing and procedurally our process and scripts were followed as trained and we did not identify anything that was or was not communicated to Ms [redacted] as intended We do appreciate the opportunity to respond to Ms [redacted] ’s complaint and we take all complaints very seriously and utilize them to self-evaluate our own internal processes to ensure we are doing what is necessary to follow the applicable principles of Federal financial consumer law and make the consumer experience pleasant and informative Regardless of our position, we understand everyone experiences some financial challenges from time to time and as a gesture of goodwill, we will settle Ms [redacted] loan for what has been paid In addition, unless told otherwise in writing by Ms [redacted] we will block her identifying information in our system to ensure no applications are received in the future Thank you for your time and attention, if we can be of any further assistance feel free to contact us at your earliest convenience Sincerely, Green Trust Cash

September 28, 2017Re: [redacted] Revdex.com Complaint -# [redacted] It is always unfortunate when a customer is dissatisfied with our service or the services we have providedIt is very apparent that an unscrupulous scammer acting as Green Trust Cash is harassing this customerGreen Trust Cash follows the applicable principles of Federal Financial consumer law as part of our lending program, and particular attention is made to the FDCPA regulations and management of our past due accounts.The review of [redacted] account indicates that our processes were followed with respect to our collection practicesTo be very clear [redacted] account was written off on 9/26/and no communications via email, text, or telephone have taken place with her since the aforementioned dateWe have confirmed by a review of our records and phone systemIt is very unfortunate to know companies and people are out there attempting to take advantage of others in this mannerWe highly recommend [redacted] request the number and address from the callers the next time it occurs, or ask where to send a paymentOnce that information is obtained, we further recommend she report her findings to the following: • Local law enforcement • FTC • OLA Fraud Hotline• Block the number with her service provider• Most importantly tell the caller you are going to report them to law enforcementIf we can be of any assistance to [redacted] , we would be happy to helpGreen Trust Cash supports every effort [redacted] takes to identify and stop this type of activityActivities such as this harm everyone trying to operate by following the regulations provided, and it causes reputational damage to Green Trust CashWe appreciate all reviews and comments from our consumers positive or negative and utilize them to review our own internal processes to ensure we are doing what is necessary to make the consumer experience pleasant and informativeAgain what [redacted] is experiencing is unacceptable on every level and we can assure you no calls or communications are coming from our companyThank you for the opportunity to respond

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Not resolved The lady at Green trust loans kept saying We received the money She said it times

***, [redacted] Revdex.com Complaint [redacted] It is always disappointing when a customer is dissatisfied with our service or does not understand the services we have provided Upon receipt of this complaint we immediately began an investigation of Ms***’s account to ensure procedurally we followed our prescribed protocolWith regards to the legality of the transaction our disclosures clearly indicate in the website disclaimers and loan documents executed by Ms***, Green Trust Cash, LLC (the “Company”) is a wholly owned and operated entity of the Fort Belknap Indian Community (the “Tribe”) on the Fort Belknap Reservation of Montana (the “Reservation)The Company is wholly owned by the Tribe, was established for the Tribe’s economic benefit, and is organized under and operates pursuant to Tribal lawAs an economic arm of the Tribe, the Company shares the Tribe’s sovereign immunity and, therefore, is not subject to state enforcement actions described in your complaintThe Fort Belknap Indian Community is a federally recognized Indian tribe and a sovereign nation, as expressly recognized under federal lawSee Fed.Reg 60,810,60,As such Green Trust Cash, LLC, conducts business under all principles of applicable Federal financial consumer laws and the laws of the Fort Belknap TribeWe diligently work with our consumers to resolve any inquiries and issues that have been brought to our attention in a timely manner It should be further noted that the contract signed by Ms [redacted] documents the applicable disclosures as required by the principles of applicable Federal financial consumer law, which includes the APR and a detailed payment schedule, and a disclaimer stating that this is an expensive form of borrowing which was communicated to Ms [redacted] during the underwriting processWhat is illustrated is the minimum payment schedule, as required, and we encourage all customers to pay off as quickly as possible to save on chargesRe-payment is in the control of the consumer there are no pre-payment penalties To ensure full disclosure our representatives review all aspects of the contract with each customer during the underwriting process including but not limited to the repayment schedule which is illustrated in the contract and summarized in the Truth In Lending statementsThis information is also provided to the consumer post funding in the form of an email documenting what was discussed and how the transaction works To be clear our investigation revealed that all aspects and disclosures were discussed with Ms [redacted] including the fact that this is an expensive form of borrowing, that the payment schedule was a schedule of minimum payments, and that we encourage customers make additional payments to save on charges, and that the customer controls how much they can save by paying off early and in what amountWe have found no wrong doing and procedurally our process and scripts were followed as trained and we did not identify anything that was or was not communicated to Ms [redacted] as intendedAlso, note as per Ms***’s request we have revoked her ACH authorization, and ceased all communications to her other than by email We do appreciate the opportunity to respond to Ms***’s complaint and we take all complaints very seriously and utilize them to self-evaluate our own internal processes to ensure we are doing what is necessary to follow the applicable principles of Federal financial consumer law and make the consumer experience pleasant and informativeIrrespective of our position as a gesture of goodwill we will be happy to settle the loan with Ms [redacted] for a repayment of principal as indicated in her complaint and correspondence with our teamWe will immediately send an email to Ms [redacted] requesting she contact our Accounts Resolution Department to make the appropriate arrangementsIf we do not hear from Ms [redacted] regarding arrangements to repay the initial principal balance as she has indicated, we will begin our collection proceedings on the principal balance owedThank you for your time and attention, if we can be of any further assistance feel free to contact us at your earliest convenience Sincerely, Green Trust Cash

[redacted] Revdex.com Complaint [redacted] It is always disappointing when a customer is dissatisfied with our service or there is a misunderstanding between a borrower and a representative Upon receipt of this complaint, we immediately began an investigation of Ms [redacted] ’s account to ensure procedurally we followed our prescribed protocolPlease note that the contract signed by Ms [redacted] documents the disclosures as required by the principles of applicable Federal financial consumer law, which includes the APR and a detailed payment schedule, and a disclaimer stating that this is an expensive form of borrowing which was communicated to Ms [redacted] during the underwriting process In addition, to ensure full disclosure our representative reviewed these aspects of the contract with Ms [redacted] during the underwriting process including but not limited to the repayment schedule which is illustrated in the contract and summarized in the Truth In Lending statements This information is also provided to the consumer post funding in the form of an email documenting what was discussed and how the transaction works To be clear our investigation revealed that all aspects and disclosures were discussed with Ms [redacted] including the fact that this is an expensive form of borrowing, that the payment schedule was a schedule of minimum payments, and that we encourage customers make additional payments to save on charges, and that the customer controls how much they can save by paying off early and in what amount With regards to the legality of the loan provided to Ms [redacted] our disclosures clearly indicate on the website and in the loan documents executed by Ms [redacted] , Green Trust Cash, LLC (the “Company”) is a wholly owned and operated entity of the Fort Belknap Indian Community (the “Tribe”) on the Fort Belknap Reservation of Montana (the “Reservation) The Company is wholly owned by the Tribe, was established for the Tribe’s economic benefit, and is organized under and operates pursuant to Tribal law As an economic arm of the Tribe, the Company shares the Tribe’s sovereign immunity and, therefore, is not subject to state enforcement actions or licensing The Fort Belknap Indian Community is a federally recognized Indian tribe and a sovereign nation, as expressly recognized under federal law See Fed.Reg 60,810,60, As such Green Trust Cash, LLC, conducts business under all principles of applicable Federal financial consumer laws and the laws of the Fort Belknap Tribe We diligently work with our consumers to resolve any inquiries and issues that have been brought to our attention in a timely manner Our review identified no wrongdoing and procedurally our process and scripts were followed as trained We do appreciate the opportunity to respond to Ms [redacted] ’s complaint and we take all complaints very seriously and utilize them to self-evaluate our own internal processes to ensure we are doing what is necessary to follow the applicable principles of Federal financial consumer law and make the consumer experience pleasant and informative Regardless of our position, we understand everyone experiences some financial challenges from time to time and as a gesture of goodwill, we will settle Ms [redacted] ’s loan for what has been paid In addition, unless told otherwise in writing by Ms [redacted] we will block her identifying information in our system to ensure no applications are received in the future Thank you for your time and attention, if we can be of any further assistance feel free to contact us at your earliest convenience Sincerely, Green Trust Cash

[redacted] Revdex.com Complaint [redacted] Our investigation revealed that all aspects and disclosures were discussed with Mr [redacted] during the loan origination process The recording of the conversation with Mr [redacted] clearly states he was informed that he should read the contract before signing and maintain a copy for his records Furthermore, all aspects of the loan and payment schedules were reviewed as required including the fact that this is an expensive form of borrowing, that the payment schedule was a schedule of minimum payments, and that we encourage customers make additional payments to save on charges, and that the customer controls how much they can save by paying off early and in what amount We have found no wrong doing relating to our loan origination practice and procedurally our process and scripts were followed as trained and we did not identify anything that was or was not communicated to Mr [redacted] as intended We do appreciate the opportunity to respond to Mr [redacted] ’s complaint and we take all complaints very seriously and utilize them to self-evaluate our own internal processes to ensure we are doing what is necessary to follow the applicable principles of Federal financial consumer law and make the consumer experience pleasant and informative Taking all of the above into consideration we understand that everyone experiences financial hardships from time to time, and irrespective of our position as a gesture of goodwill we will waive the remaining fees and settle the balance with Mr [redacted] ’s loan for principal onlyPer a review of Mr [redacted] ’s file these arrangements have been made At Green Trust Cash we want every customer experience to be a positive experience, and try to ensure we address the customer’s questions and understanding of the product If we can be of any further assistance regarding this matter please contact us at your earliest convenience

It is always very concerning when a returning customer posts a complaint of this nature, and we take this matter very seriously Within hours of receiving this complaint we opened an investigation: Our investigation revealed that all aspects and disclosures were discussed with [redacted] *** during the loan origination process The recording of the conversation with [redacted] clearly states she was informed that she should read the contract before signing and maintain a copy for his records Furthermore, all aspects of the loan and payment schedules were reviewed as required including the fact that this is an expensive form of borrowing, that the payment schedule was a schedule of minimum payments, and that we encourage customers make additional payments to save on charges, and that the customer controls how much they can save by paying off early and in what amount We have found no wrong doing relating to our loan origination practice and procedurally our process and scripts were followed as trained and we did not identify anything that was or was not communicated to [redacted] as intended However, we have noted some issues and identified training opportunities and room for improvement in the handling of subsequent calls by [redacted] regarding her account The customer service provided was not to our standards and will be addressed We do appreciate the opportunity to respond to [redacted] ***’s complaint and we take all complaints very seriously and utilize them to self-evaluate our own internal processes to ensure we are doing what is necessary to follow the applicable principles of Federal financial consumer law and make the consumer experience pleasant and informative We apologize for the later, and measures have already been taken to address and conduct follow up training with our representatives Taking all of the above into consideration we understand that everyone experiences financial hardships from time to time, and irrespective of our position that all aspects of the loan were disclosed and communicated the customer service provided was not up to Green Trust Cash standards and as a gesture of goodwill we will waive the remaining fees and principal and consider [redacted] ***’s balance paid in full A Customer Service Representative will be contacting [redacted] to communicate this directly to her, and a subsequent email sent confirming the same At Green Trust Cash we want every customer experience to be a positive experience, and try to ensure we address the customer’s questions and understanding of the product If we can be of any further assistance regarding this matter please contact us at your earliest convenience

[redacted] Complaint # [redacted] We are in receipt of Ms [redacted] ’s complaint and will address the items noted It appears that we have an issue involving the reissuance of a cell phone number, which is common practice these days Ms [redacted] ’s current cell number was attached to the file of a former customer who had opted in for text messaging Irrespective the opting out and notification processes are still in place and should be adhered to per operating protocol Because of the complaint, we reviewed our records and call logs to see if any incoming calls, emails, text messages or correspondence had been received from Ms [redacted] Our findings came up with no positive results of contact Of course in the age of technology anything seems possible so we are also testing the opt in and out processes within our LMS system and with our SMS provider to ensure we make every effort to ensure applicants, and borrowers have an efficient effective customer experience We certainly apologize for the inconvenience that Ms [redacted] experienced and we have checked and double-checked to ensure her number is blocked from all future correspondence If for any reason Ms [redacted] does receive correspondence in the future, please contact us immediately so we can address the situation Thank you for the opportunity to respond, and again we apologize for any inconvenience experienced Green Trust Cash makes every effort to follow the Principles of Federal financial consumer law and in so doing take every complaint very seriously and utilize them to self-evaluate our systems and processes If we can be of any further assistance, please let us know

July 27, Re: [redacted] Revdex.com Complaint It is always unfortunate when a customer is dissatisfied with our service or the services we have provided particularly a returning customer, and we take these matters very seriously To ensure full disclosure our representatives review all aspects of the contract with each customer during the underwriting process including but not limited to the repayment options and repayment scheduleThe customer is advised to review the loan contract before signing, and the TILA disclosure on the first page of the contract illustrates the APR and cost of the loan if only the minimum payments are madeWe also follow the applicable principles of Federal Financial consumer law as part of our lending program This information is also provided to the consumer post funding in the form of an email documenting how the transaction works Furthermore, disclosures are provided to our customers in the contract, on our website, and during our underwriting process that this is an expensive form of borrowing and not a long term financial solution, and we highly recommend the consumer make additional payments to save on charges if possible The payback noted is only if minimum payments are made Per a review of the previous loans with Green Trust Cash Ms [redacted] did pay those loans off early to save on charges with no pre-payment penaltyOur underwriting criteria is applied in a consistent manner to all consumers, and we are always available to discuss payment plans or arrangements when a customer finds that they are experiencing any difficulties in meeting their financial obligationsWith regards to the legality of the loan provided to Ms [redacted] our disclosures clearly indicate on the website and in the loan documents executed by Ms***, Green Trust Cash, LLC (the “Company”) is a wholly owned and operated entity of the Fort Belknap Indian Community (the “Tribe”) on the Fort Belknap Reservation of Montana (the “Reservation) The Company is wholly owned by the Tribe, was established for the Tribe’s economic benefit, and is organized under and operates pursuant to Tribal law As an economic arm of the Tribe, the Company shares the Tribe’s sovereign immunity and, therefore, is not subject to state enforcement actions or licensing as described in the complaintThe Fort Belknap Indian Community is a federally recognized Indian tribe and a sovereign nation, as expressly recognized under federal law See Fed.Reg 60,810,60, As such Green Trust Cash, LLC, conducts business under all principles of applicable Federal financial consumer laws and the laws of the Fort Belknap Tribe We diligently work with our consumers to resolve any inquiries and issues that have been brought to our attention in a timely manner Also, please note Green Trust Cash provides installment loan productsThe review of Ms***’s account indicates that our processes were followed and communicated during the underwriting process and no wrongdoing was noted on our part It is our position that the loan signed for by Ms [redacted] is a legally binding agreement and we have every right to expect payment as scheduled in the agreement Regardless, we certainly understand everyone faces financial difficulties from time to time and as a gesture of goodwill, we will be happy to settle Ms***’s account for the principal balance owed as indicated in the complaint, and waive all interest and fees We appreciate all reviews and comments from our consumers positive or negative and utilize them to review our own internal processes to ensure we are doing what is necessary to make the consumer experience pleasant and informative A representative will reach out to Ms [redacted] to coordinate the agreed upon settlementThank you for the opportunity to respondSincerely, Green Trust Cash

Complaint [redacted] Our investigation revealed that all aspects and disclosures were discussed with Ms [redacted] during the loan origination process The recording of the conversation with Ms [redacted] clearly states she was informed that she should read the contract before signing and maintain a copy for her records Furthermore, all aspects of the loan and payment schedules were reviewed as required including the fact that this is an expensive form of borrowing, that the payment schedule was a schedule of minimum payments, and that we encourage customers make additional payments to save on charges, and that the customer controls how much they can save by paying off early and in what amount Ms [redacted] states she has paid $towards her loan, the $represents the total of all payments that would be made if only the minimum payments are made not what Ms [redacted] has paid, and this is disclosed as required by the applicable principles of Federal financial consumer law We have found no wrong doing relating to our loan origination practice and procedurally our process and scripts were followed as trained and we did not identify anything that was or was not communicated to Ms [redacted] as intended We do appreciate the opportunity to respond to Ms [redacted] complaint and we take all complaints very seriously and utilize them to self-evaluate our own internal processes to ensure we are doing what is necessary to follow the applicable principles of Federal financial consumer law and make the consumer experience pleasant and informative Taking all of the above into consideration we understand that everyone experiences financial hardships from time to time, and irrespective of our position as a gesture of goodwill we will waive the remaining balance of Ms [redacted] loan and consider it paid in full At Green Trust Cash we want every customer experience to be a positive experience, and try to ensure we address the customer’s questions and understanding of the product If we can be of any further assistance regarding this matter please contact us at your earliest convenience

Complaint: [redacted] I am rejecting this response because: the amount that Green Trust Cash stated owed was incorrectThe balance should only be $248.01, because they took a payment from my checking on 3/17/resulting also in an over draft feeDue to my family and I not having a place to stay at this time I can only pay $per month until the remaining amount of is paid in fullI would like to call in with a card number each month on the 17th for Green Trust Cash to deduct payment fromI would like Green Trust Cash to refrain from contacting me at my job as I have been warned about this being an issue beforeIf Green Trust needs to get in touch with me please feel free to email me at the email address on file with themUpon final payment I ask that Green Trust Cash send me a notice via email stating that the account has been Paid in Full Sincerely, [redacted]

[redacted] – Revdex.com Complaint 6/20/- # [redacted] It is always disappointing when a customer is dissatisfied with our service or does not understand the services we have provided Upon receipt of this complaint we immediately began an investigation of Mr***’s account to ensure procedurally we followed our prescribed protocol The contract signed by Mr [redacted] documents the disclosures as required by the principles of applicable Federal financial consumer law, and to ensure full disclosure our representatives review all aspects of the contract with each customer during the underwriting process including but not limited to the repayment schedule which is illustrated in the contract and summarized in the Truth In Lending statements To be clear our investigation revealed that all aspects and disclosures were discussed with Mr [redacted] and per review of our records and files Mr [redacted] spoke with our representatives and arrangements were agreed to as a result of these conversations Mr [redacted] also makes reference to harassing phone calls, our records indicate that since the funding of the loan we have only contacted Mr [redacted] times, all other conversations were a result of inbound calls from Mr***Green Trust Cash follows all applicable principles of Federal financial consumer laws as it relates to customer communications Our investigation found no wrong doing procedurally and our disclosures were communicated to Mr***, however, per review of the phone conversations with Mr [redacted] and the depth and length of those conversations, it is very understandable how there could have been a miscommunication between our representative and Mr*** We sincerely apologize to Mr [redacted] if that occurred Also note we are taking this opportunity to utilize these calls for training purposes and forwarding them to the appropriate members of the operations team in an effort to improve our customer service experience We do appreciate the opportunity to respond to Mr***’s complaint and as we previously stated we take all complaints very seriously and utilize them to self-evaluate our own internal processes to ensure we are doing what is necessary to follow the applicable principles of Federal financial consumer law and make the consumer experience pleasant and informative Mr [redacted] has requested that we cease all forms of communication with him and refund $to his account His request to be placed on the DO NOT CONTACT list will be honored, and as a gesture of goodwill we will refund the $Mr [redacted] has requested plus an additional $for any inconvenience or charges he may have incurred If there are any further questions regarding this matter feel free to contact us at your earliest convenience Sincerely, Green Trust Cash

Thank you for discontinuing the loanI've called and paid over double the loan amt and feel this is a fair resolutionThank you.Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

March 20, [redacted] Revdex.comWe are in receipt of Ms [redacted] ’s complaint and will address the items notedWe make every effort to communicate to the customer how the loan works by reviewing the contract with them before funding, recommending that they read and print the contract for their records, and then we follow up with an e mail after funding which reviews the agreement once again.During the underwriting process Ms [redacted] ’s loan agreement was provided to her and all of the principles of Federal financial consumer law were followed including all TILA disclosures and a detailed payment schedule was included as part of the contractThe TILA disclosures and payment schedules illustrate the cost, APR, and scheduled payments of the loan if the consumer only makes minimum payments.We disclose on our website and in our contract, and communicated during our underwriting process that this is an expensive form of borrowing and we encourage all customers make additional payments to save on finance charges, and there are no pre-payment penalties.With regards to the legality of the loan provided to Ms [redacted] our disclosures clearly indicate on the website and in the loan documents executed by Ms [redacted] , Green Trust Cash, LLC (the “Company”) is a wholly owned and operated entity of the Fort Belknap Indian Community (the “Tribe”) on the Fort Belknap Reservation of Montana (the “Reservation)The Company is wholly owned by the Tribe, was established for the Tribe’s economic benefit, and is organized under and operates pursuant to Tribal lawAs an economic arm of the Tribe, the Company shares the Tribe’s sovereign immunity and, therefore, is not subject to state enforcement actions or licensing as described in the complaint.The Fort Belknap Indian Community is a federally recognized Indian tribe and a sovereign nation, as expressly recognized under federal lawSee Fed.Reg 60,810,60,As such Green Trust Cash, LLC, conducts business under all principles of applicable Federal financial consumer laws and the laws of the Fort Belknap TribeWe diligently work with our consumers to resolve any inquiries and issues that have been brought to our attention in a timely manner.We acknowledge receipt of Ms [redacted] ’s revocation of her ACH authorization, and we will block the possibility of any application being processed for Ms [redacted] in the future.That being said it is our position that the loan signed for by Ms [redacted] is a legally binding agreement and we have every right to expect payment as scheduled in the agreement.Regardless, as a gesture of goodwill we will reach out to Ms [redacted] , waive the accrued interest that has accumulated on her loan and settle her loan for the return of the principal funded on 3/1/of $A representative will be reaching out to Ms [redacted] to facilitate the repaymentProvided the principal is repaid, we will consider this account paid in full.Thank you for the opportunity to respond to this matter.Sincerely,Green Trust Cash

We do appreciate the opportunity to respond to [redacted] complaint and we take all complaints very seriously and utilize them to self-evaluate our own internal processes to ensure we are doing what is necessary to follow the applicable principles of Federal financial consumer law and make the consumer experience pleasant and informative When we attempted to tie [redacted] back to our Loan Management System we found it to be difficult based upon the information provided in her complaint Typically we can do this by name, or email address etc It was not until we utilized the physical address that we found a match That being said the account noted at that physical address had some mismatches with the information in [redacted] account and without speaking to [redacted] directly and confirming some identity information it would not be prudent to discuss any particulars relating to the account in this forum However, if [redacted] has made some contact information changes and is entering those into our website, and/or set up a new email address this would explain the drop off and/or lack of capability to communicate via electronic means We truly apologize for this inconvenience A representative will be assigned to contact [redacted] utilizing the phone number in her complaint and update her contact information as well as assist with any issue [redacted] has regarding her account In the meantime, [redacted] may at her convenience contact customer service at [redacted] If we can be of any further assistance please let us know at your earliest convenience

Re: *** *** Revdex.com ComplaintIt is always unfortunate when a customer is dissatisfied with our service or the services we have provided, and we take these matters very seriously. To ensure full disclosure our representatives review all aspects of the contract with each customer during the
underwriting process including but not limited to the repayment options and repayment scheduleThe customer is advised to review the loan contract before signing, and the TILA disclosure on the first page of the contract illustrates the APR and cost of the loan if only the minimum payments are made. We are required by the applicable principles of Federal Financial consumer law to disclose the total cost to a borrower if only the minimum payment schedule is followed The actual cost of credit is in complete control of the borrower. We make an effort to provide disclosures to our customers in the contract, on our website, and during our underwriting process that this is an expensive form of borrowing and not a long-term financial solution, and we highly recommend the consumer make additional payments to save on charges if possible Our underwriting criteria is applied in a consistent manner to all consumers, and we are always available to discuss payment plans or arrangements when a customer finds that they are having trouble in meeting their financial obligations We are not in disagreement that this is an expensive form of borrowing.The review of Ms***’s account indicates that our processes were followed and communicated during the underwriting process and no wrongdoing was noted on our part It is our position that the loan signed for by Ms*** is a legally binding agreement and we have every right to expect payment as scheduled in the agreement Regardless, we certainly understand everyone faces financial difficulties from time to time and as a gesture of goodwill, we will be happy to settle Ms***’s account for the principal balance owed, and waive all fees and interest We appreciate all reviews and comments from our consumers positive or negative and utilize them to review our own internal processes to ensure we are doing what is necessary to make the consumer experience pleasant and informative A representative will reach out to Ms*** to coordinate the agreed upon settlement.Thank you for the opportunity to respond.Sincerely,Green Trust Cash

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

September 9,
*** ***
Revdex.com Complaint ID ***
Our investigation revealed that all aspects and disclosures were discussed with Ms***, and her prior transactions reviewed to ensure all aspects of the loan and payment schedules were reviewed as required including the fact that this
is an expensive form of borrowing, that the payment schedule was a schedule of minimum payments, and that we encourage customers make additional payments to save on charges, and that the customer controls how much they can save by paying off early and in what amount
We have found no wrong doing relating to our loan or collection practices and procedurally our process and scripts were followed as trained and we did not identify anything that was or was not communicated to Ms*** as intended
We do appreciate the opportunity to respond to Ms***’ complaint and we take all complaints very seriously and look to utilize them to self-evaluate our own internal processes to ensure we are doing what is necessary to follow the applicable principles of Federal financial consumer law and make the consumer experience pleasant and informative.
Taking all of the above into consideration we also understand that everyone experiences financial hardships from time to time, and irrespective of our position as a gesture of goodwill to a valued customer we will waive the remaining balance of Ms***’ loan and consider her account closed
If we can be of any further assistance regarding this matter please contact us at your earliest convenience