JNS Enterprises

To whom this may concern,My name is [redacted] ***, I just spoke with Mrs [redacted] regarding her purchaseI did apologize for the time that this matter has taken, due to the negligence on our part, instead of exchanging the product, I have offered her Money back minus $for the box of T-bone that she ate of the out of and said they were fine.Mr and Mrs [redacted] will be bringing the meat back for a total of $refund[redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/06/17) */ Ms[redacted] has not placed an order with JNS Enterprises, her order is with a different companySorry, we are unable to help with this matter

To whom this may concern,This matter is being taken care ofThere was some confusion due to the Thanksgiving and the days the we were openedWe have talked to the customer and was going to go to her house on Tuesday about , that time did not work for her because her son had a doctors appointmentWe are going to the customers residence today to exchange the product.Sorry for any inconvenience that this has caused[redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

My name is [redacted] ***, Owner of Butcher Shop Food DistributorsThis message is in response to [redacted] I did speak with this customer and explained that I would happily exchange the product for herI asked her what she had eaten and what she had left, she was was not able to let me knowI asked if she could call me back to let me know what she had left, she replied that she was going out of town and that I needed to call her back on Monday, when I called back, I did not receive any answer [redacted] never did call me to let me know what she had left to exchange or what I needed to exchangeAt this point, [redacted] will need to bring what she has left to my warehouse, the product must still look fresh and not like it had been thawed and re-frozen when she arrives for an exchange.I am in the warehouse Monday - Friday between AM - PM, I look forward to exchanging this product so that she is happy[redacted] ***OwnerButcher Shop Food Distributors

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

To who this may concern.My name is [redacted] ***, Owner of Butcher Shop Food DistributorsThis message is regarding the Refund for the seafood that was purchasedI have issued a FULL Refund to the customer, the customer was paid back $by check.The sales rep, Ryan H [redacted] that lied to the customer has been let go and is no longer able to represent our company.Thank you, [redacted] ***

To whom this may concern,I just spoke with [redacted] for the first time today, We discussed what was going onI asked her if she had ever called the Office and stated she had only contacted the sales person on his cell phone [redacted] stated that she has enjoyed the meat that she has received, as well as her husband, that there was just a couple of items that have Marinade on such as Lemon Pepper chicken and Salmon with TeriyakisauceI told her that if she would have called the office, I could have sent my Customer Service Manager to her home for the switch outI let [redacted] know that we would be at her too switch out the couple items not wanted on Friday 26th or Monday 29th, which ever time is better for herShe did agree and explained that everything was good and she would reorder again[redacted] Revdex.com7/- Received telephone call from customer; stated a representative [redacted] fully resolved her complaint this morning and she is satisfiedShe desires to have her complaint marked as resolved

To whom this may concern,My name is [redacted] ***, Owner of Butcher Shop Food DistributorsI called the customer today and spoke about the problem that she is havingI did apologize for any miscommunication on my behalf and any problem that occurred with the driver [redacted] .I explained that there would be no problem giving her a refund, [redacted] will be bringing the product back to the office and the full amount would be credited back to her EBT card [redacted] did say she would contact the Revdex.com after the transactions were complete and explain that she was satisfied with the company, I did let her know that I was going to be having a meeting with [redacted] about Customer Service[redacted] ***

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and have determined that this does not
resolve my complaint. For your reference, details of the offer I reviewed
appear below
[To assist us in bringing this matter to a close,
we would like to know your view on the matter.] In my discussion with *** *** on 11/6/at approximately 11am, he explained that he would call me back
by Monday, Nov in regard to when I could expect a truck to come by to
exchange the product the following week We mutually agreed that
regardless if I answered or if his call went to voicemail, I would ensure that
I would be there with all of the product that has not been thawed and refrozen
to exchange He did not call, nor did he leave a message and I have all
phone records to prove this I have all phone records of when I attempted
to reach his company and/or the subcontractor that sold the product to
me:
10/26/8:am
10/28/2:pm
10/28/2:pm
11/3/12:pm
11/03/12:pm
11/05/4:pm
11/05/4:pm
When *** *** finally returned my call
(only after leaving a message that my next course of action was to contact the
Revdex.com) I was traveling out of town and not able to tell him precisely what I
still had and told him roughly we have only eaten box of the steak and box
of the pork (of two cases) but that in both instances it was flavorless and
tough. I have the literature that says, “Our
No Hassle Guarantee” which clearly has become a hassle. As well, I should comment that his
independent rep was selling product in Spring Valley where the purchase was made. I live in Beavercreek Ohio. The location of Fairfield OH is not convenient
to me to take the product to be “replaced“
I would like to return the unused product and receive a refund but would
be amenable to trying other cases (minus the boxes) as I explained to *** *** and what I understood was agreed upon.
However, it is clear that he nor his company stands behind what they say
and their actions speak very differently than their words
Regards,
*** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Mr*** contacted me yesterday as he stated and set a date to pick up the product and return the payment, which he did today
Regards,
*** ***

To whom this may concern,I was actually surprised that this complaint was actually filed by Mr ***I did speak with Mr *** and explained to him that I was sorry and that the meat might have been to tenderized with a Natural TenderizerI did call Mr *** back to come out and there was no
answer, I did leave a message and he called me backWe made a new time and I gave the new product to the sales rep that actually sold him the meat in the beginning, it was my understanding that Josh did take the product and exchange it for him.I did just call Mr*** twice today also leaving my cell phone number so that if I am not at the office he can still reach meI will definitely get this taken care of and I will be having a sit down with the sales rep as well; as I do not want anyone representing my business that is not honestI am not making excuses but I do truly apologize for any misunderstanding on my behalfAs soon as I hear from Mr *** I will have someone else take a fresh Dry(No tenderizer added) case of Beef to Mr ***as early as tomorrow Thursday 3rd.Again, I do apologize to Mr *** and would like the opportunity to make this right for him.*** ***

To who this may concern.My name is [redacted], Owner of Butcher Shop Food Distributors. This message is regarding the Refund for the seafood that was purchased. I have issued a FULL Refund to the customer, the customer was paid back $210.00 by check.The sales rep, Ryan H[redacted] that lied to the...

customer has been let go and is no longer able to represent our company.Thank you,[redacted]

To whom this may concern,I just spoke with [redacted] for the first time today, We discussed what was going on. I asked her if she had ever called the Office and stated she had only contacted the sales person on his cell phone. [redacted] stated that she has enjoyed the meat that she has received,...

as well as her husband, that there was just a couple of items that have Marinade on such as Lemon Pepper chicken and Salmon with Teriyakisauce. I told her that if she would have called the office, I could have sent my Customer Service Manager to her home for the switch out. I let [redacted] know that we would be at her too switch out the couple items not wanted on Friday 26th or Monday 29th, which ever time is better for her. She did agree and explained that everything was good and she would reorder again.[redacted]Revdex.com7/1 - Received telephone call from customer; stated a representative [redacted] fully resolved her complaint this morning and she is satisfied. She desires to have her complaint marked as resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

To whom this may concern,My name is [redacted], Owner of Butcher Shop Food Distributors. I called the customer today and spoke about the problem that she is having. I did apologize for any miscommunication on my behalf and any problem that occurred with the driver [redacted].I explained that there...

would be no problem giving her a refund, [redacted] will be bringing the product back to the office and the full amount would be credited back to her EBT card. [redacted] did say she would contact the Revdex.com after the transactions were complete and explain that she was satisfied with the company, I did let her know that I was going to be having a meeting with [redacted] about Customer Service.[redacted]

To whom this may concern,This matter is being taken care of. There was some confusion due to the Thanksgiving and the days the we were opened. We have talked to the customer and was going to go to her house on Tuesday about 6 , that time did not work for her because her son had a doctors...

appointment. We are going to the customers residence today to exchange the product.Sorry for any inconvenience that this has caused.[redacted]

To whom this may concern,I just tried to call Erin Henry today 12/2/15 I had a sales rep ready to bring 2 cases of meat to replace the product that [redacted] did not care for. I did leave a message and let her know to call me as soon as she gets it. I am prepared to have a Rep come to her house with all Fresh meat as promised before. I can have someone at her house tomorrow Dec 3rd between 1-3 PM if that would be OK with [redacted], as long as I hear back form her early enough. If that time is not feasible, then we can get to her house whta time is best for her as long as it's between 1 PM and 6 PM Monday - Friday.I do apologize that this matter has not been taken care of quicker.[redacted]Cell phone Number [redacted], This number is good until 6 PM if [redacted] calls the office and I am not there.

To whom this may concern,My name is [redacted], I just spoke with Mrs. [redacted] regarding her purchase. I did apologize for the time that this matter has taken, due to the negligence on our part, instead of exchanging the product, I have offered her Money back minus $25.00 for the box of T-bone that...

she ate 2 of the 4 out of and said they were fine.Mr and Mrs [redacted] will be bringing the meat back for a total of $125.00 refund.[redacted]

My name is [redacted], Owner of Butcher Shop Food Distributors. This message is in response to [redacted]. I did speak with this customer and explained that I would happily exchange the product for her. I asked her what she had eaten and what she had left, she was was not able to let me know. I...

asked if she could call me back to let me know what she had left, she replied that she was going out of town and that I needed to call her back on Monday, when I called back, I did not receive any answer. [redacted] never did call me to let me know what she had left to exchange or what I needed to exchange. At this point, [redacted] will need to bring what she has left to my warehouse, the product must still look fresh and not like it had been thawed and re-frozen when she arrives for an exchange.I am in the warehouse Monday - Friday between 10 AM - 1 PM, I look forward to exchanging this product so that she is happy.[redacted]OwnerButcher Shop Food Distributors