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JNV Outdoor Spaces Inc

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Reviews JNV Outdoor Spaces Inc

JNV Outdoor Spaces Inc Reviews (5)

This is unfortunate, and I do take full responsibility. Let me start off by saying that *** * is a very nice woman, a real sweetheart, and it was a real pleasure meeting her and hearing about her grandson’s amazing accomplishments. I came out and brought a push mower with me and did her
lawn and we had a long discussion about many things, not even lawn related. Unfortunately, my workload coupled with office communication led to this slipping through the cracks.Originally, in the start of the season, I called *** * to tell her I could NOT service her property. It was too far on the fringe of the service area, mins from the shop. Even from the closest business we service nearby, it was a wash. Cost me as much to service as was the weekly fee, so no reward and only risk. And fertilization treatments actually cost since there was no other property nearby, so the property ran a deficit for me each time. But she was distraught at the idea of finding another company, and I felt bad, so I agreed to continue service anywayLike I said, she was a real sweetheart and I have a soft spot.And then the risk comes into play, my employee. I need to correct somethingShe said he was not trained or experienced, and this is not true. She may have misunderstood me. He was not familiar and apparently comfortable on the equipment he used. He was used to a smaller, simpler, swivel body applicator such as a GroundLogic, whereas this was a Z-Sprayer and has many controls and valves. When doing both a granular and herbicide spray, you need to be able to do many things at once. He apparently had the edge guard down and too heavy an application, leading to a trail of concentrated nitrogen, which draws all water from the plant, subsequently killing it. I discussed with her two options; dig up the affected area, soil and all, and replace the soil and then seed and hope for the best. Given the time of year and the chance of not removing enough affected soil, I was not certain about the successful germination and establishment of new grass. The other option was to water water water. I thought the latter is what we agreed upon, but again, I could be mistaken. I am sure she worked trying to fix it herself, I am sorry. But for the record…I DO care! *** *’s last payment was June 20th, and we continued to service the property until August 8th. I believe that may have been when we learned of the Revdex.com complaint and saw the account was going unpaid, so to stop further bleeding we stopped servicing. The account has a balance of $330. If *** * would like to accept waiving the balance as remediation, I am okay with thatIf however she would like to pay the balance and have me to a slit-seeding and starter fertilizer in the spring to whole of front yard, I am okay with that as well. Again, I am sorry and look forward to hearing from her and hope one of those is acceptable. Thank You

Initial Business Response /* (1000, 6, 2015/10/26) */
Dear Revdex.com:
Mr. [redacted] has a continues verbal contract with our company.
We sent four letters between November and April stating his service would be continuous and started in March 2015. This year, we sent six collection letters and...

received no correspondences from Mr. [redacted]. Not until we sent him to the Collection Agency did he make an appearance.
We received no correspondence from this client.
He chooses not to pay for services he received.
We have waived his balance.
Thank you

Final Consumer Response /* (2000, 6, 2015/09/14) */
I was able to resolve some points of contention with the business. The business was willing to compromise and reduced the $40 charge by 50%. I consider this complaint resolved.

Initial Business Response /* (1000, 8, 2015/10/27) */
Dear Revdex.com:
Mr. [redacted] has had continuous contact with our company.
We retreated as asked. We rarely get a complaint about weeds.
It is hard to believe the weed issue would get orse after continual treatment. We did not see the issue...

when we visited the property. We did power wash his house five months ago. He was happy with it then. We know of no outstanding issues.
We have waived the balance of this account. He has been a great client for several years.
Thank you,
Office Manager
Enclosures attached.

Initial Business Response /* (1000, 6, 2016/01/07) */
2015 was the first year we serviced Mr. [redacted]'s lawn.
His March payment was due upon receipt. It was received approximately 30 days after invoicing.
The May payment was late.
The June payment was 60 days late.
July invoice was...

paid in September.
September and October invoices totaling $340, have not yet been paid.
Mr. [redacted] called and asked to have leaves removed from the property.
Mr. [redacted] has over half an acre of property, lawn, shrubs, beds, et al
We talk Mr. [redacted] we charge $35 per hour, per person, he approved the expense in advance.
Now Mr. [redacted] wants to pay $40 for the services rendered.
I do not know ANY COMPANY, in any city or State, that would clean half an acre of property for $40.
If you find them please send them in our direction. We can keep them busy for the next few years.
If Mr. [redacted] will pay his past due invoices of $340.00 and mail us $450, we will cut his property fall cleaning project in half to $110.00 which is less than what it cost us to have the property serviced. If Mr. [redacted] elects not to pay his bill, we will send the account to Douglas, Chancellor, Meyers, & Associates in St. Louis, MO.
Thank you in advance for your time.
[redacted]
Final Business Response /* (1000, 17, 2016/01/14) */
2015 was the first year we serviced Mr. [redacted]'s lawn.
His March payment was due upon receipt. It was received approximately 30 days after invoicing. The May payment was late. The June payment was 60 days late. July invoice was paid in September.
We offered to cut his leaf bill in half and write off $110 dollars. We do not want Mr. [redacted] back as a customer. He does not pay his outstanding obligation. He can't just make up a reason for being unhappy and not pay his obligations.
Please have him forward payment for September $170.00, October $170.00, leaf removal 1/2 $110.
If we do not receive funding within 10 days, his account will be assigned to [redacted] & [redacted] Their phone number is 636.925.2480.
Thank you in advance for your time.
Rick

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Address: 2633 Towne Oaks Dr, Saint Louis, Missouri, United States, 63129-4970

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