Jo's Motel & Campground

Complaint: ***I am rejecting this response because:
Thank you for reopening this complaint and giving me the ability to respondI do wish to state that I have documentation and witnesses to verify the statements I have made in my complaint
I made reservations for adults, I took adults and a toddlerI disclosed this at check in. This was a last minute change when my husband couldn’t join usSo the addition of a small child requires another room be opened up and charged for? No, the addition of a disabled adult is the reason they sited me at check-inThe child could share a bed, my nephew must be charged extra
In my current employment, I travel and stay in many motels, though this trip was a vacationAssuming all motels have vector controls, never has motel staff removed my personal items from my room without consentA copy of the note they left for me when they removed my belongings, can be providedIs this policy being vigilantly enforced to protect customers from contracting infections or infestations that are currently present at the motel?
Jim V*** & Robin H*** state that I was told about the rules regarding personal bedding in the room (again we are talking about my disabled nephews special blanket, toddler pillow and my back/neck pillow.) This conversation was in the context of extra occupantsI had no intention of bringing undeclared occupants into the room, therefor agreed to their rulesI can provide a copy of the form I was asked to signThis agreement did not however, allow for personal items to be removed
As I stated in my complaint, no other accommodations were available in this remote location without advance reservationsI had no other option but to continue my stay at Jo’s, or cut my vacation short and return homeJim V*** & Robin H*** response, referred to my uncle. His name is *** ***, a local business owner, can be contacted at *** *** tells a very different story about his interaction with Jim V*** found him to be completely unreasonable*** returned with my belongings and stated that he was told I would not be refunded any money, whether I stay at the motel or notJim V*** was not honest in his statement of offering a refundJim V*** was not honest about his statement that *** said I was checking out earlyJim V*** statement about my check out on 9/6/15, was not entirely true eitherI did leave the room early (AM) to travel back home, leaving the key on the desk, but I had to wait and go back to the motel after the office opened, to have Jim V*** reopen the roomI had forgotten my nephews’ insulin in the refrigeratorHe assisted me in searching for the insulin. Jim V*** apologized for taking my belongings and stated it was motel rules. I told Jim V*** & Robin H*** they “should have called me and asked me to remove my items instead of taking them”. Robin H*** stated I gave her the wrong numberI asked her to call the number on my registration formShe didMy cell phone rang, I held it up in my hand, so they could hear it ringI can provide a copy of the registration form to verify the information given was correctI can provide verification of Jo’s motel calling my cell after checkout, as it is registered on my phone
In regards to room securityThere are no security locks on the inside of the roomsJim V*** reports he entered my room for the 2nd time stating “They had not vacated the room”, but yet he admits he removed the DVDs Knowing he had been in the room, turned on all the lights and opened up everything, as if to leave a message of intimidation, coupled with inability to secure the room, made for a sleepless night
I ask as part of the complaint review, please read others customer’s experiences posted on Yelp and TripadvisorMany other customers have had similar experiencesSome were intimidated, called at home and harassed; charged extra; and many made notes regarding Jim’s mental instability Had I read these prior to my stay, I would never have patronized Jo’s Motel
I do not ask for a refund, I ask that Jim V*** & Robin H*** business practices be review as I feel they border on criminal intimidation, harassment and threats of their customers; who have given them a substantial amount of personal information, including access to their credit cardsThere is an inherent trust that a business will act in an ethical manner and the only accountability consumers have in holding them to that business standard is the Revdex.comI appreciate your time and consideration in this matter
Sincerely
*** ***Sincerely,*** ***

JO'S MOTEL AND CAMPGROUNDJim V*** & Robin H*** *** ** ** *** ***Fort Klamath, OR 97626***www.josmotel.comRe: Revdex.com complaint ***, received 9/17BACKGROUNDPAGE1Jo's is an extremely small lodging facility operated entirely by the couple who own it and who are
responsiblefor making and enforcing rulesThere are no other employees at Jo's.Jo's Motel's website, www.josmotel.com, clearly states policies, rules, rates, and occupancy limitsRoomscannot be booked online, and applicable points are discussed during reservation phone callsRates and roomsoffered to guests are dependent on the number of guests as well as the number of beds used and whether ornot a kitchen is takenAdditional persons above bed capacity (per bed) are never allowed, not evennewborn babies, and no one is allowed to sleep on floors or cots.The rules on the website's "Policies" page are signed by each guest either during the reservation advancedeposit process or upon checkinThese rules are also clearly posted in each roomAdditionally, spokenacknowledgments are obtained when appropriate (for example, bicyclists acknowldge verbally, as well as inwriting, that their bikes can't be in rooms).Regarding restrictions of personal items, including bedding, Oregon Health Authority Rules for touristaccommodations include the following:Vector Control 333-029-0065(1) Vector control measures shall be employed to prevent vector infestations in travelers'accommodations and hostels.(2) Insect and rodent control measures to safeguard public health and to prevent nuisance to thepublic shall be appliedDeveloped areas, buildings, and structures shall be maintained free ofcumulations of debris.StatAuth.: ORS StatsImplemented: ORS Hist.: HD 1-1978, f& ef1-4-78; HD 19-1983(Temp), f& ef10-18-83; HD 12-1984, f& ef6-20-84; HD 5-1985, f& ef4-25-85At Jo's, these vector control measures include meticulous cleaning and inspections, as well as prohibitingpersonal bedding and many other items in rooms: person;:il bedding is an obvious vector for everything frombed bugs to viruses to staph infections.Upon daily housekeeping, prohibited items found in a room are carefully protected, removed from the room,and secured; a copy of the guest's signed agreement to the rules is left with a note that their items can beretrieved upon checkout.THE FACTSReservations were made 8/for two nights in a single room (one queen bed) at $85/night (plus 9% lodgingtax) for the maximum occupancy of two people (see attachment 1); that limit is always emphasized in thereservation phone call
Guest arrived 9/with three peopleThree people may not share a single hereSeveral rooms at Jo's can beopened up into a double room, and her room happened to be one of theseThe second bedroom is NOT an"adjoining room" - it is a second bedroom in the same unit, providing a dinette and a second (full size) bed andraising the unit's maximum occupancy to four, and when the unit rents as a single, that extra bedroom goeslocked and unusedWith three people, the double room rate is $plus taxHad the guest been bookedinto a room that did not have the second bedroom as an option, she would not have been able to stay.Because there was a toddler and bedding was visible in the vehicle, each of us reminded the guest that nopersonal bedding could be taken into the room, and the guest agreed and signed the rules (see attachment 2).These same rules are clearly posted in each room.Upon daily housekeeping, the usual procedure was followed: the personal bedding items that were found inthe room were removed, bagged in a clean, sealed bag, and stored in a safe indoor location; and the rules theguest had signed were left with the usual note: Folks - your items can be retrieved at the office upon checkout.We did not hear from the guest prior t.o checkout; however, the guest's uncle came into the office just beforedark, angrily demanding return of the itemsAs he was unaware of the note that had been left in the room,we showed him where his neice had herself signed the rules agreeing not to bring in beddingWe thenexplained the vector control issue (patiently, and in some detail), stressing that this is how we provide a cleanand safe environment for his family, and he appeared to appreciate our position.We returned the items to the guest's uncle in the plastic bag, asking that the items not be taken back into theroom that nightHe replied that they were checking out, as the guests could not sleep without their personalbeddingSince it is also policy (see attachment 2) not to give any refunds for early departure, we encouragedthem to stay and leave the bedding in the car, but he left stating the family would be checking out that night.We owners discussed the matter and decided to give the guest a refund for that night when she returned thekey and checked outWe made two attempts to call her to let her know, so she would not simply leave thekey in the roomThough the number worked fine the following day, that evening the answering messageindicated the phone belonged to "***" so we didn't leave any messageJust before going to bed for thenight, we went to the guest's room, thinking the key had probably been left thereThey had not vacated theroom, but since we had been told they were leaving, we retrieved our two DVDsNothing in the room but theDVDs was "opened up." The guests returned late and used their second night's rent as originally planned; they left the next morningbefore the office opened, checking out as usual by leaving the key in the room.IN CONCLUSIONOur rules and procedures have been developed, among other things, to protect us and our guests fromtravelling international germs and insectsIn addition, occupancy limits are a matter of law, as well as anecessity for limiting damage to rooms due to overuse.Since many establishments do not yet have or enforce rules, the guest could have taken a room elsewhere;instead, she chose to arrive with a party whose size and needs were not disclosed, to agree verbally and inwriting to our motel's rules, to knowingly break those rules, and then to retaliate against the enforcer of therules (something akin to road rage).The guest was charged for, and received, two nights accommodation for three people at the published rate ina clean, cozy, and comfortable motel room by Crater Lake National ParkThis is what we offer here at Jo's
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