Joanne's Nail Design

RE: Our Client: Joanne's Nail DesignID: [redacted] This office represents Joanne's Nail Design ("JND")This letter is in response to your letter of Sept15, 2017.We are truly sorry to hear that the complainant had an unpleasant experience at the shopAs the complainant acknowledged, there may have been a miscommunicationThe shop does not close at 2:00PMClearly, it would be wrong to say that the shop is "closed."JND believes every person should be treated equally and fairlyAs is evident in many of the pictures posted on [redacted] people of all colors and race have had their nails done at the shopAt JND, we care about the design and color that are put on the nailsWe don't discriminate who the owners of the nails areJND welcomes all people.We gave notice to all employees at the shop as to the incident complained ofWe will ensure that JND employees treat all people courteously and fairly.Yours Truly,

RE: Our Client: Joanne's Nail DesignID: ***
*** *** ***This office represents Joanne's Nail Design ("JND")This letter is in response to your letter of Sept15, 2017.We are truly sorry to hear that the complainant had an unpleasant experience at the shopAs the complainant
acknowledged, there may have been a miscommunicationThe shop does not close at 2:00PMClearly, it would be wrong to say that the shop is "closed."JND believes every person should be treated equally and fairlyAs is evident in many of the pictures posted on *** people of all colors and race have had their nails done at the shopAt JND, we care about the design and color that are put on the nailsWe don't discriminate who the owners of the nails areJND welcomes all people.We gave notice to all employees at the shop as to the incident complained ofWe will ensure that JND employees treat all people courteously and fairly.Yours Truly,