I am rejecting this response because:I have requested a refund from Joaquin Painting [redacted] came out to my home on 11/20/and agreed the sealer wasn't lasting He then told me the high gloss seal should last anywhere from months to months He also told me I should take deck wash every month to clean the concrete for upkeep This was never told to me by Mr [redacted] at the time of sale He even apologized telling me he should have explained it better He offered to come back out to seal it again but I've refused based on several reasons He told me they could spray sealer again on my concrete but there was no guarantee it would last longer than 4-months This is unacceptable I feel I was mislead by Mr [redacted] to the tune of $ His product lasted 3-months Again, when I purchased this sealer in July of Mr [redacted] never told me the sealer would only last 4-months He told me it would last 2-yearsHis email stated 2-years My whole point in doing the sealer was For the high gloss finish and it's not there anymore He came out and told me it would have a wet lookIt did for months and now is gone The fact that he's now saying it would only last 4-months should have been told to me and I would have declined to get it done This was never told to me at the time of sale I'd like a minimum of $2,back based on how long it lasted
A sealer acts as a "sacrificial coat" to protect the concrete from permanent stains, fade, and discoloration If left unsealed, the natural elements such as ; hard water, calcium, sun, and chlorine would have left permanent damage to the color and appearance of the concrete The sealer allows you to clean the surface, and when cleaned, it has a better appearance (much like washing your car) The sealer will last longer than the "shiny appearance" will I cannot say exactly how long the sealer will look shiny I can though, based on years of experience, say that if you re-seal every 2-years, the concrete should seal back to the original look My exact email response to Mr [redacted] on 6/21/is "I recommend to reseal every 2-years If you keep that maintenance, it will always reseal back to original look." I never said anything about it looking shiny or new for 2-years If a customer wants to clean their sealed concrete it will look better, if not it will look dirty and drab I have no control over how a customer maintains or cleans the work that we have done Again, we provided exactly what we contracted to
I am rejecting this response because:I have requested a refund from Joaquin Painting [redacted] came out to my home on 11/20/and agreed the sealer wasn't lasting He then told me the high gloss seal should last anywhere from months to months He also told me I should take deck wash every month to clean the concrete for upkeep This was never told to me by Mr [redacted] at the time of sale He even apologized telling me he should have explained it better He offered to come back out to seal it again but I've refused based on several reasons He told me they could spray sealer again on my concrete but there was no guarantee it would last longer than 4-months This is unacceptable I feel I was mislead by Mr [redacted] to the tune of $ His product lasted 3-months Again, when I purchased this sealer in July of Mr [redacted] never told me the sealer would only last 4-months He told me it would last 2-yearsHis email stated 2-years My whole point in doing the sealer was For the high gloss finish and it's not there anymore He came out and told me it would have a wet lookIt did for months and now is gone The fact that he's now saying it would only last 4-months should have been told to me and I would have declined to get it done This was never told to me at the time of sale I'd like a minimum of $2,back based on how long it lasted
A sealer acts as a "sacrificial coat" to protect the concrete from permanent stains, fade, and discoloration If left unsealed, the natural elements such as ; hard water, calcium, sun, and chlorine would have left permanent damage to the color and appearance of the concrete The sealer allows you to clean the surface, and when cleaned, it has a better appearance (much like washing your car) The sealer will last longer than the "shiny appearance" will I cannot say exactly how long the sealer will look shiny I can though, based on years of experience, say that if you re-seal every 2-years, the concrete should seal back to the original look My exact email response to Mr [redacted] on 6/21/is "I recommend to reseal every 2-years If you keep that maintenance, it will always reseal back to original look." I never said anything about it looking shiny or new for 2-years If a customer wants to clean their sealed concrete it will look better, if not it will look dirty and drab I have no control over how a customer maintains or cleans the work that we have done Again, we provided exactly what we contracted to