Job House

Ms [redacted] 's car was towed to us on 2/7/17, she was in [redacted] .Insurance check was deposited on 2/17/customer was still away & was going to pick up the car when she returnsWe did all the work needed per Insurance estimate.Ms [redacted] 's car is 2015, she had damage on both side fenders and hood, she wants us to fix at no charge, which we didn't do.She picked up her car after inspection it and signed a satisfactory completionWe care for our customers

Ms. [redacted]'s car was towed to us on 2/7/17, she was in [redacted].Insurance check was deposited on 2/17/17 customer was still away & was going to pick up the car when she returns. We did all the work needed per Insurance estimate.Ms. [redacted]'s car is 2015, she had damage on both side fenders...

and hood, she wants us to fix at no charge, which we didn't do.She picked up her car after inspection it and signed a satisfactory completion. We care for our customers.

I am rejecting this response because:My vechicle was a 2015 leftover purchased with 250 miles in January one month before the accident. It was new on the lot.  There comments about the scratch on the bumper have nothing to do with the accident and asked how much it would be to paint it while they had to paint the accident damage. They did not do it as they were asking too much and I did would not pay that price. ALL THESE COMMENTS HAVE NOTHING TO DO WITH THE DAMAGE THEY CAUSED TO MY VEHICLE WHICH STILL REMAINS TODAY.  I have had my car inspected by 2 more shops and they both support that there is triple the amount of paint on the door and fender, the door was supposed to be new, IT IS NOT, my door is not closing flush the door and window moldings are bend and chipped and were not like this even after the accident. There was matte paint left on my vehicle and mismatched blue color no clearcoat, I had to go back and point all these things out after. Every time I went they damaged another part of the car. When I picked up the car which they had for 2 weeks too long and the rental car was cancelled because they took too long, I had to get my car back. When I got the car home and inspected more closely being a lay person I was so upset and did not know what to do. They fraudulently cashed the check.  My name was on the check I did not sign it. I was in a spot wher I needed my car back so I could work but I had a damaged car that I now had to deal with these issues.  When they sprayed my car they left the vehicle exposed to the residue spray which coated my windshield and other body parts making them rough. When it rained, the wipers could not clean the windshield due to the residue   One of the shops inspecting the car cleaned the residue off for me I have confirmation of all these remaining issues from 2 other shops.  I felt fearful to have any further dealings with regard to all these issues since they felt they could give me my car back in this state to begin with where is the customer service, who is overseeing the work? Are they even capable of performing the work? Consumer affairs to protect people's personal property?  I have my car as proof, I am not having it fixed yet until this is resolved. 
They took Allstate's money fraudulently, kept my vehicle 2 weeks too long and returned my vehicle in a damaged state   Anyone can come and see for themselves the state of my car         [redacted]