Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
While I understand Mr P***'s comments about ensuring the safety of his technicians by not sending them out during inclement weather, the time-frame in question spanned far more than the hour storm In fact, I did not call the "emergency" line until hours after the storm was over My primary complaint is not that no technician arrived immediately the night of the storm, but rather that the part took so long to arrive and that the service fee ($230) is -- in my mind -- exorbitant given the days it took to procure the part, lack of generator service during that time resulting in a $loss of food and overall inconvenience to a loyal customer who has faithfully scheduled annual checkups each autumn since the generator's installation This service fee is a lot of money to me as my household's sole income earner I have already paid for the seal, but have not made arrangements to pay for the installation fee because I was certain that had to be an accounting error: surely, given the level of inconvenience, the fee would be reduced or waived I am disappointed that Mr P***'s only concession is a 25% discount on future service This will not be used because I plan to take my business elsewhere I am asking for an adjustment to the service fee
To Whom it may concern, This is in regards to case #[redacted]. We have contacted the customer concerning this matter. The customer is out of town and requested that we contact her the first of September because they were out of town. My manager explained to her that if it was something...
that we did wrong then we would not charge her, and that a year and 3 months had passed. As soon as the customer gets back in town we will contact her to set up an appointment to have my manager go and look to see what is going on with the generator that was installed June of 2007 and the circuits were moved in March of 2015, and why the AC will not come on. Kristi H[redacted] / Office ManagerUniversal Electrical Inc.
Dear Ms. Waugh On behalf of Universal Electrical Inc., I would like to thank you for your continued business with our company. Universal Electrical Inc. still does have 24 hour emergency services. To ensure the safety of our technicians we do not have them working during...
inclement weather such as rain; high winds, lightening, or thunder. Our first priority customers are nursing homes, the disabled, and customers with oxygen. Universal works on Generac, G.E., Briggs and Stratton, Cummins Onan, and Kohler generators. It is impossible for us to stock parts for everything. The supply warehouses that we order from try to get us what we need as soon as possible, we have no control over their shipping. With all of the calls that we received during the storm our employees did a great job responding to everyone in a timely matter. I do apologize for your inconvenience and would like to extend 25% off of your next service. Kind Regards, John P[redacted] President
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For...
your reference, details of the offer I reviewed appear below.Dear Revdex.com,I reinstate my early letter sent on 6/20/17 . I called Universal Electric on Sunday May 21, 2017 just to see if I would get a recorder and was surprised to get a person. So did she make me aware of their fee. I don’t think so but that is not the point of my complaint. I explained I thought it was a fuse that needed to be replaced and the technician that came only tested a wire and said the fuses were ok. His only recommendation was to replace the board at a much higher cost. I called the next day [redacted] and explained the situation and they sent a qualified technician who could take off meter and replace fuses and my hub was back in operation. When I received the bill of [redacted] I called and told the company that they had not fixed the problem nor did he try so I thought they should negotiate the price. The company said if I did not pay in full they would sue and to have a nice day. The bill has been paid in full as of 6/16/2017.Sincerely,[redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
While I understand Mr P***'s comments about ensuring the safety of his technicians by not sending them out during inclement weather, the time-frame in question spanned far more than the hour storm In fact, I did not call the "emergency" line until hours after the storm was over My primary complaint is not that no technician arrived immediately the night of the storm, but rather that the part took so long to arrive and that the service fee ($230) is -- in my mind -- exorbitant given the days it took to procure the part, lack of generator service during that time resulting in a $loss of food and overall inconvenience to a loyal customer who has faithfully scheduled annual checkups each autumn since the generator's installation This service fee is a lot of money to me as my household's sole income earner I have already paid for the seal, but have not made arrangements to pay for the installation fee because I was certain that had to be an accounting error: surely, given the level of inconvenience, the fee would be reduced or waived I am disappointed that Mr P***'s only concession is a 25% discount on future service This will not be used because I plan to take my business elsewhere I am asking for an adjustment to the service fee
To Whom it may concern, This is in regards to case #[redacted]. We have contacted the customer concerning this matter. The customer is out of town and requested that we contact her the first of September because they were out of town. My manager explained to her that if it was something...
that we did wrong then we would not charge her, and that a year and 3 months had passed. As soon as the customer gets back in town we will contact her to set up an appointment to have my manager go and look to see what is going on with the generator that was installed June of 2007 and the circuits were moved in March of 2015, and why the AC will not come on. Kristi H[redacted] / Office ManagerUniversal Electrical Inc.
Dear Ms. Waugh On behalf of Universal Electrical Inc., I would like to thank you for your continued business with our company. Universal Electrical Inc. still does have 24 hour emergency services. To ensure the safety of our technicians we do not have them working during...
inclement weather such as rain; high winds, lightening, or thunder. Our first priority customers are nursing homes, the disabled, and customers with oxygen. Universal works on Generac, G.E., Briggs and Stratton, Cummins Onan, and Kohler generators. It is impossible for us to stock parts for everything. The supply warehouses that we order from try to get us what we need as soon as possible, we have no control over their shipping. With all of the calls that we received during the storm our employees did a great job responding to everyone in a timely matter. I do apologize for your inconvenience and would like to extend 25% off of your next service. Kind Regards, John P[redacted] President
Our minimum service fee for any call is [redacted].00 customer was aware of this.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For...
your reference, details of the offer I reviewed appear below.Dear Revdex.com,I reinstate my early letter sent on 6/20/17 . I called Universal Electric on Sunday May 21, 2017 just to see if I would get a recorder and was surprised to get a person. So did she make me aware of their fee. I don’t think so but that is not the point of my complaint. I explained I thought it was a fuse that needed to be replaced and the technician that came only tested a wire and said the fuses were ok. His only recommendation was to replace the board at a much higher cost. I called the next day [redacted] and explained the situation and they sent a qualified technician who could take off meter and replace fuses and my hub was back in operation. When I received the bill of [redacted] I called and told the company that they had not fixed the problem nor did he try so I thought they should negotiate the price. The company said if I did not pay in full they would sue and to have a nice day. The bill has been paid in full as of 6/16/2017.Sincerely,[redacted]
Regards,
[redacted]