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Our minimum service fee for any call is ***customer was aware of this

Dear MsWaugh On behalf of Universal Electrical Inc., I would like to thank you for your continued business with our companyUniversal Electrical Incstill does have hour emergency servicesTo ensure the safety of our technicians we do not have them working during inclement weather such as rain; high winds, lightening, or thunderOur first priority customers are nursing homes, the disabled, and customers with oxygenUniversal works on Generac, G.E., Briggs and Stratton, Cummins Onan, and Kohler generatorsIt is impossible for us to stock parts for everythingThe supply warehouses that we order from try to get us what we need as soon as possible, we have no control over their shippingWith all of the calls that we received during the storm our employees did a great job responding to everyone in a timely matterI do apologize for your inconvenience and would like to extend 25% off of your next serviceKind Regards, John P [redacted] President

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Dear Revdex.com,I reinstate my early letter sent on 6/20/I called Universal Electric on Sunday May 21, just to see if I would get a recorder and was surprised to get a personSo did she make me aware of their feeI don’t think so but that is not the point of my complaintI explained I thought it was a fuse that needed to be replaced and the technician that came only tested a wire and said the fuses were okHis only recommendation was to replace the board at a much higher costI called the next day [redacted] and explained the situation and they sent a qualified technician who could take off meter and replace fuses and my hub was back in operationWhen I received the bill of [redacted] I called and told the company that they had not fixed the problem nor did he try so I thought they should negotiate the priceThe company said if I did not pay in full they would sue and to have a nice dayThe bill has been paid in full as of 6/16/2017.Sincerely, [redacted] Regards, [redacted]