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From: Susan M [redacted] Sent: Tuesday, April 17, 2018 2:26 PM To: [redacted] Cc: [redacted] Subject: re: Complaint ID [redacted] Good Afternoon [redacted] , Thank you for taking my call this afternoon regarding the... above referenced complaint. This issue has been resolved; BENDER did issue a credit in the amount of $538.76 to [redacted] ***, who has stated that he would cancel the dispute. From my conversation with you today, I understand that once a complaint is filed, it cannot be “cancelled,” but rather once resolved, it will be closed. Can you please respond to this email and confirm that this dispute has been resolved, and therefore, closed?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

From: Susan M[redacted] Sent: Tuesday, April 17, 2018 2:26 PM To: [redacted] Cc: [redacted] Subject: re: Complaint ID [redacted]   Good Afternoon [redacted],   Thank you for taking my call this afternoon regarding the...

above referenced complaint.  This issue has been resolved; BENDER did issue a credit in the amount of $538.76 to [redacted], who has stated that he would cancel the dispute.   From my conversation with you today, I understand that once a complaint is filed, it cannot be “cancelled,” but rather once resolved, it will be closed.  Can you please respond to this email and confirm that this dispute has been resolved, and therefore, closed?

Hello, [redacted] here from Bender Plumbing Supplies, on behalf of [redacted]. We received a notice in the mail alerting us to the still unresolved complaint made by our customer [redacted]. However, we feel the issue has been resolved to the customers satisfaction.From our...

understanding, the customer was unhappy with how a countertop looked. She wanted the surface to be replaced, which we said we would absolutely do if it could not be repaired. She agreed and we attempted to repair it. The customer was unhappy with the repair so we replaced it. After the replacement the customer emailed her sales person to alert her that she was happy with the replacement and that we should proceed with charging her credit card. Our sales person let the customer know that we made a price adjustment to thank her for her patience during the repair and replacement process, and that she was glad the customer was now satisfied. The customer also noted that we would need to contact the Revdex.com to let you know the issue has been resolved, so we are doing that now.I am happy to provide copies of the correspondence explained above should you need further support.Thank you very much.Best,[redacted]