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Jocelyn's Puppies & Pet Supplies

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Jocelyn's Puppies & Pet Supplies Reviews (4)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The manager told me on Friday July 31, at that he would in fact give me the full refundHe told me that he would have a check available for me to pick up first thing Monday morningMonday August 3, the manager called me at and said that the groomer was refusing the refundShe works for him, and he had already promised me a refundThis is not how a business worksThe manager accused me of just trying to get a free grooming, however, that was not the caseI'm sorry that their treatment did not work, but lying is another problemThey were only their for an addition hoursThe groomer called me and asked me to pick them up after 6:pm due to her leaving for over an hour and coming backI do not believe for a second that both cats were completely clear of fleas as soon as they were finished and then magically covered with over live fleas in hoursThe groomer is lying to youShe did not do her job Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The manager told me on Friday July 31, at that he would in fact give me the full refundHe told me that he would have a check available for me to pick up first thing Monday morningMonday August 3, the manager called me at and said that the groomer was refusing the refundShe works for him, and he had already promised me a refundThis is not how a business worksThe manager accused me of just trying to get a free grooming, however, that was not the caseI'm sorry that their treatment did not work, but lying is another problemThey were only their for an addition hoursThe groomer called me and asked me to pick them up after 6:pm due to her leaving for over an hour and coming backI do not believe for a second that both cats were completely clear of fleas as soon as they were finished and then magically covered with over live fleas in hoursThe groomer is lying to youShe did not do her job
Regards,
*** ***

9/21/17*** *** purchased a Male English bulldog puppy from our store on Sunday September 3rdAt the time of sale the customer filled out our paperwork for that particular puppy and on the 4th page they are asked to initial that the puppy appears to be free of any parasitic or infectious contagious
disease which *** *** did initialThe reason we do this is so the person acknowledges the puppy did not appear physically sick prior to leaving our storeI have attached a copy of our full contract that she signed on this dayI also took note that the address written on our contract is a different address than on the vet papers??? Where was the actual physical address of where the puppy was living?? On Friday September 8th she took him to an emergency vet in York PA stating that he was having a hard time breathing and had a runny nose, *** *** was claiming the puppy was near death when she arrived at the animal hospital and said the vet told her that the puppy would die if he did not get treatment or if she hadn't gotten there soonerIt was recommended only that she get a chest x-ray doneShe didn't have toThe way the puppy lemon laws works is as followsOption 1: Return the dog for a complete refundOption 2: Return the dog for a replacement dog of equal value or Option 3: Retain the dog and receive reimbursement for reasonable veterinary fee, not exceeding the purchase priceI have also attached a copy of the Puppy Lemon Law Paper for referenceThe impression we received from *** *** was that she wanted the puppy back after she would bring him to usThe day after she brought him back to us she called the following evening after 4pm and told the girl that works here that she didn't want him back she just wanted a full refund including the vet billSo if she would have kept the puppy she would have been reimbursed for the vet bill but not to exceed the purchase priceBut since she changed her mind and decided she did not want him anymore she would receive a complete refundNot a refund plus the vet billThat's not how the lemon law works.I would like to clear up also the fabrication that the puppy was near deathThe paperwork *** *** brought in to us from the vet did not state such thingYou would have thought if the puppy was near death and not eating they would have heavily advised for him to stay or at least sent medicine or gave him medicine while he was there in their careI have attached the paper from the emergency vet that I was givenIf there was another paper, I didn't get itWhen *** *** brought the puppy back into our store on 9/8/the first thing that we did was offer him some can chicken and rice wet foodHe devoured the whole thing, I have video proof with a time stamp showing thisIf this proof is ever needed I have itHe was acting as if he was starvedI also have a video of him running around playing and chasing feet no more than mins after arriving back to the storeIf this puppy was near death would he be doing that??? Highly doubt itHe was not hacking or coughing eitherThe breeder arrived and took him back to their home for careThe breeder called later and said "what exactly is wrong with him? He is acting like a puppy to me?"Even if the x-ray did show some signs of congestion that takes it a little far by saying he was near deathMaybe he had a little cold developing or kennel coughKennel cough is derived from stressPuppies go through a lot of stress leaving their mom, going to the vet, going to the pet store, and then going home with their new familyAlso *** *** could have given him a bath and taken him outside without fully drying himThat could give him a coldHe could have been around other people or kids that were sick too, or other animalsObviously we cant really say for sure but he was not near death.Also, to clear things up being that *** *** called the A5PCA on usWe took the puppy to our vet and I have attached the results of what they found wrong, which was nothingHe got a clean bill of healthIf he was near death would he recover so quickly??? Our vet also stated that there is a difference between a bulldogs breathing versus other breeds that don't have a smushed in faceYou have to be able to distinguish the bulldogs breathing from another breed like a Lab.*** *** also did our financing program *** Fianance which she was approved and that is how she took home her puppyThe only option was for us to cancel the financing so she would not be responsible for making the payments*** *** stated that finance company told her the same option as I stated above but also that we could refund her via check or cash and she would pay off the financing that wayWho in their right mind would do that? You really think that would have been paid off? Sounds a little bit like we were being scammedI sent a check to easy pay fiance directly via regular postal mail and that was received and the contract was cancelled*** *** was notified by easy pay fianceIf further verification is needed they can be reached at *** and ask for Tanisha.Bottom line is the puppy was not near deathIf *** *** decided to keep the puppy we would have reimbursed her the vet billBut instead she didn't want him back so we cancelled the financingContacting Revdex.com and calling the ASPCA on us is starting to feel a little bit like harassmentI would hate to have to take this furtherWe did what the law says to doThe puppy is back in our store and looking for a forever loving homeHe is in perfect healthPoor guy doesn't understand ail thisHe is in good handsIn the years we have been open we have never had anyone call the ASPCA on usDoesn't that tell you something??? I am sorry things went down this road but they didn't have to

To whom it may concern,Without even letting us visually confirm there were still fleas on the cats, as noted in the previous reply, we offered several solutions, all of which were refusedOur grooming service is offered by a private individual who works from our store, not an employee, and they have final say in these situationsA full refund would never be offered for any reason without a visual inspection of the pet (also refused by customer), and is now impossible because fleas have had plenty of time to come back during this time.Sincerely,Jocelyn's Puppies

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Address: 10 Carlisle Street, Hanover, Pennsylvania, United States, 17331

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