Joe Anderson -Re/Max Results

On June 10, [redacted] purchased a bike from us At that time we were having the manufacturer prepare the shipments, which the manufacture shipped a size bike rather than a We then talked to [redacted] about a replacement frame in the future if he desired a From this point the communication dropped off On August 21, [redacted] started communication again about a new frame, we coordinated with the manufacturer to complete this but as it was late in the season and no inventory was available it was impossible In the frame color was not available as it was not a type of color produced, nevertheless we communicated with [redacted] regarding a new frame in a different color In early 2015, [redacted] who was not happy with situation and proceeded with increasingly hostile communication From this point we directed the manufacturer to cease communication with him as did we, as we refuse coordinate and do business with customers who communicate in a hostile or abusive manner We are unwilling to support customers who are abusive to our organization, our staff, and our partners We are unwilling to accept that we should provide services and product support under the duress of customer threats [redacted] ***PresidentVentures Capital Corporation

The bicycle was pre-ordered and will be shipped to the customer in late March / early April when it is available with the spring production

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Describing our interaction as hostile is wholly inaccurateIn fact, our relationship was quite amicable until *** *** stopped responding to my emailsOnly then did I merely inform him that if I didn't hear from him would I be contacting a lawyerIf anything I've been too patient with him. The fact still remains that I ordered a bicycle from this company, they delivered the wrong size, promised to make it right and then proceeded to give out excuses for several years why they could notIt has been four years and I still have the wrong sizeNone of these facts have actually been refuted by *** ***
Regards,
*** ***

On June 10, 2011 [redacted] purchased a bike from us.  At that time we were having the manufacturer prepare the shipments, which the manufacture shipped a size 53 bike rather than a 56.  We then talked to [redacted] about a replacement frame in the future if he desired a 56.  From...

this point the communication dropped off.  On August 21, 2014 [redacted] started communication again about a new frame, we coordinated with the manufacturer to complete this but as it was late in the season and no inventory was available it was impossible.  In 2015 the frame color was not available as it was not a type of color produced, nevertheless we communicated with [redacted] regarding a new frame in a different color.  In early 2015, [redacted] who was not happy with situation and proceeded with increasingly hostile communication.  From this point we directed the manufacturer to cease communication with him as did we, as we refuse coordinate and do business with customers who communicate in a hostile or abusive manner.  We are unwilling to support customers who are abusive to our organization, our staff, and our partners.  We are unwilling to accept that we should provide services and product support under the duress of customer threats.   [redacted]PresidentVentures Capital Corporation

The bicycle was pre-ordered and will be shipped to the customer in late March / early April when it is available with the spring production.