As of 3/1/2016, the financing issues concerning paperwork and loan establishment have been rectifiedAs with any purchase where a loan is required, an applicant's credit will show inquiries from banks as part of the process of securing financingThe customer's credit is by no means "ruined" There were some delays with delivery because the vehicle needed to be driven to reset monitors to pass New York State inspectionE-mail and phone contact has been made with this customer and other family members to explain this process and how it is being rectified
I have had nothing but bad experiences with this dealership I purchased my first brand new Chevrolet [redacted] in April of When I took it in for the first oil change at Basil I brought it home and parked it in the garage After going out and coming home and leaving it in the driveway, I walked into the garage and had a huge puddle of oil left on the painted floor of the garage I took the car back to Basil Chevrolet and waited hours for them to tell me that the oil filter was never tightened and that is why it was leaking oil Now I have a nice oil spot in my garage still and they have never done anything to compensate other than a $gas card I just recently took my traverse in to Basil in March for a recall on the back hatch and they changed my oil again When I was left the dealership I went back home to West Seneca and noticed that I had oil all over the outside of my car, on the sun visor, interior mirrors and the lining on the top interior of the car I immediately took the car back, showed them the damage, they in return tried to clean the mess but destroyed the lining and the sun visor I was then told they would have to order the parts and bring it back, a few days later I took my car back and they kept it for a few days until they replaced the parts When I went back to pick up the car I started to drive home and noticed that the dashboard compass was not working, took the car right back they couldn't figure it out so I had to leave it there for multiple days for them to figure out how they screwed it up when they replaced the lining It is a big inconvenience to constantly keep going back to the dealership with their screw ups I recently had another oil leak and I went to my regular mechanic who had to replace the oil plug that they said looked damaged from the last time I had my oil changed at Basil and then they put dye in the engine to see if I had any more oil leaks I did have more leaks, so I called up Basil Chevrolet and made an appointment for May 9, to replace the timing seal, which was covered under warranty When I made the appointment I was told I would have my car back by end of day That did not happen, they would call me day after day that whole week and told me it would be done the next day By Thursday May 12th, I had to call them and they said it would be ready by Friday May 13th at 11: I never received a call from them, so I called them at 2:wondering when my car was going to be done They told me it already was But where they ever going to tell me?? Stephanie at Basil threatened me when they gave me a loaner car on that Monday that I better not scratch or dent the car in any way possible otherwise I would have to pay She also said that she was going to give me a full tank of gas and that I better return it that way otherwise I would have to pay them $a gallon Well when they gave me the car, the tank was not full and I returned it full and told her after I figured out the mileage that it only gets miles to the gallon unless it was not a full tank, she said sorry and took off She knew I was rightI have never in my life had so many problems with having a car fixed, felt threatened and uncomfortable I have called [redacted] on them twice and they won't do anything either Last time I ever buy a Chevrolet or anything from that crappy dealership with the crappy service department
The $deposit was part of the contractWe called the customer to find out why his current employer wouldn't verify his job to find out he had quit The bank needed to verify his new job to fund the contract, so that took almost weeks to get a hold of all parties for verification There was no shady tactics or unhonest practices, the bank that approved the loan was just doing there job We feel there is no reason to refund $ [redacted] Sales Manager
The dealership has contacted the customer by phone to let her know she has to come into the dealership to sign an odometer disclosure and cancel her extended warranty The warranty was financed along with the vehicle therefore according to the truth in lending laws , we will forward the refund to the lien holder on the loan The window etch that was purchased is non-refundable and is marked on the buyers order as so [redacted] Sales Manager Joe Basil Chevrolet
To whom it may concern, As of December 2, 2014, Mrs [redacted] ' titling/registration issues were rectified and a permanent registration was provided to herThe dealership waived the roughly $balance that was due the DMVA brand new set of front floor mats were ordered and will be provided to her at no charge for her inconvenience
Repair on our car took times longer than we were told it would takeThey are impossible to contact by phone, calls go to voicemail and voicemail is full We would NOT recommend this company
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] Okay, lets get this all straightThe gum was childish, but ONLY happened after [redacted] said he would call the police because [redacted] was yellingand the gum was thrown at the ground, and there were no threats of harmBut we're getting away from the real problem hereWe had our truck towed to you on April 29thAfter it was dropped off, we went to your facility because we were in search of a third vehicleSo even though we bought a vehicle which ended up not being a great purchase, we were still willing to go there, and buy another oneYour used sales team would not budge on any pricing, and given the situation, should haveThe next day I went to ***, and after they heard the situation we willing to help on any front they wouldSo then, there was email correspondence and numerous phone calls between [redacted] and ***We did okay the body work, but you also sent an estimate on doing the engine workSo [redacted] called and [redacted] said that Joe Basil would just doing to wiring themselves but could not guarantee the workAt that time, we were also waiting to hear what GM had to sayAfter GM denied the claim because they couldn't find the source (which Basil never found that either since the engine compartment is as we left it), we talked to [redacted] again and he said the offer still stands, Basil will attempt to do the wiringWe thought about it for a couple days and then [redacted] called to give him the go ahead, and [redacted] said that you guys didn't want any part of itThe conversation progressed and it was decided that [redacted] would look into getting the wiring harness that had been discontinuedTime kept passing, and [redacted] kept saying he was lookingSo then [redacted] called the week of August 29th, and [redacted] said you guys found a wiring harness and that once you receive it, you will begin work and that we should have the truck either 9/or 9/So [redacted] called on the 8th when he hadn't heard anything and [redacted] said you received the part but there was dirt on it so you wouldn't put it in which is the most ridiculous thing I've ever heardFinally, [redacted] went in there on 9/and asked [redacted] if he could see the part [redacted] refused [redacted] asked if he could purchase the part, [redacted] refusedThats when [redacted] got upsetYou guys have had the truck since 4/29, no progress, there's supposedly a part in your facility that could work but you don't want to put it in because there dirt on it and when he asked if he could see it, he was refused thatAnyone in this situation would be madI understand you are of companies involved in this, however, you are a Chevrolet dealershipA Chevrolet dealer should be able to fix a Chevrolet vehicleIts not like Joe down the road is qualified to, Basil isSo it is my understanding that [redacted] Basil does not stand behind the products it sells, and could have done much more to repair this truck but never actually triedIt's not like we were asking for the work for free, we are paying customers that wanted our vehicle fixed, and that failed to happen
We have reviewed our customer service policy on situations like this and have informed the management staff to be as courteous as possible when talking with the customer We apologize for any inconvienence and will continue to be as customer service friendly as possible For the trouble this has caused we are willing to give the customer a $visa gift card Please contact [redacted] at [redacted] to arrange pickup [redacted]
We were able to process the customer's registration at the DMV yesterday [redacted] (his salesperson) contacted the customer yesterday and offered to drive the registration to his house where the customer then stated he will not need the registration for another month as he will not be driving the vehicle until then and asked that we put the registration in the mail We will be overnighting the registration to the customer today and he will receive the title from the DMV once it is processedThank you
As of 3/1/2016, the financing issues concerning paperwork and loan establishment have been rectifiedAs with any purchase where a loan is required, an applicant's credit will show inquiries from banks as part of the process of securing financingThe customer's credit is by no means "ruined" There were some delays with delivery because the vehicle needed to be driven to reset monitors to pass New York State inspectionE-mail and phone contact has been made with this customer and other family members to explain this process and how it is being rectified
I have had nothing but bad experiences with this dealership I purchased my first brand new Chevrolet [redacted] in April of When I took it in for the first oil change at Basil I brought it home and parked it in the garage After going out and coming home and leaving it in the driveway, I walked into the garage and had a huge puddle of oil left on the painted floor of the garage I took the car back to Basil Chevrolet and waited hours for them to tell me that the oil filter was never tightened and that is why it was leaking oil Now I have a nice oil spot in my garage still and they have never done anything to compensate other than a $gas card I just recently took my traverse in to Basil in March for a recall on the back hatch and they changed my oil again When I was left the dealership I went back home to West Seneca and noticed that I had oil all over the outside of my car, on the sun visor, interior mirrors and the lining on the top interior of the car I immediately took the car back, showed them the damage, they in return tried to clean the mess but destroyed the lining and the sun visor I was then told they would have to order the parts and bring it back, a few days later I took my car back and they kept it for a few days until they replaced the parts When I went back to pick up the car I started to drive home and noticed that the dashboard compass was not working, took the car right back they couldn't figure it out so I had to leave it there for multiple days for them to figure out how they screwed it up when they replaced the lining It is a big inconvenience to constantly keep going back to the dealership with their screw ups I recently had another oil leak and I went to my regular mechanic who had to replace the oil plug that they said looked damaged from the last time I had my oil changed at Basil and then they put dye in the engine to see if I had any more oil leaks I did have more leaks, so I called up Basil Chevrolet and made an appointment for May 9, to replace the timing seal, which was covered under warranty When I made the appointment I was told I would have my car back by end of day That did not happen, they would call me day after day that whole week and told me it would be done the next day By Thursday May 12th, I had to call them and they said it would be ready by Friday May 13th at 11: I never received a call from them, so I called them at 2:wondering when my car was going to be done They told me it already was But where they ever going to tell me?? Stephanie at Basil threatened me when they gave me a loaner car on that Monday that I better not scratch or dent the car in any way possible otherwise I would have to pay She also said that she was going to give me a full tank of gas and that I better return it that way otherwise I would have to pay them $a gallon Well when they gave me the car, the tank was not full and I returned it full and told her after I figured out the mileage that it only gets miles to the gallon unless it was not a full tank, she said sorry and took off She knew I was rightI have never in my life had so many problems with having a car fixed, felt threatened and uncomfortable I have called [redacted] on them twice and they won't do anything either Last time I ever buy a Chevrolet or anything from that crappy dealership with the crappy service department
The $deposit was part of the contractWe called the customer to find out why his current employer wouldn't verify his job to find out he had quit The bank needed to verify his new job to fund the contract, so that took almost weeks to get a hold of all parties for verification There was no shady tactics or unhonest practices, the bank that approved the loan was just doing there job We feel there is no reason to refund $ [redacted] Sales Manager
The dealership has contacted the customer by phone to let her know she has to come into the dealership to sign an odometer disclosure and cancel her extended warranty The warranty was financed along with the vehicle therefore according to the truth in lending laws , we will forward the refund to the lien holder on the loan The window etch that was purchased is non-refundable and is marked on the buyers order as so [redacted] Sales Manager Joe Basil Chevrolet
To whom it may concern, As of December 2, 2014, Mrs [redacted] ' titling/registration issues were rectified and a permanent registration was provided to herThe dealership waived the roughly $balance that was due the DMVA brand new set of front floor mats were ordered and will be provided to her at no charge for her inconvenience
Repair on our car took times longer than we were told it would takeThey are impossible to contact by phone, calls go to voicemail and voicemail is full We would NOT recommend this company
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] Okay, lets get this all straightThe gum was childish, but ONLY happened after [redacted] said he would call the police because [redacted] was yellingand the gum was thrown at the ground, and there were no threats of harmBut we're getting away from the real problem hereWe had our truck towed to you on April 29thAfter it was dropped off, we went to your facility because we were in search of a third vehicleSo even though we bought a vehicle which ended up not being a great purchase, we were still willing to go there, and buy another oneYour used sales team would not budge on any pricing, and given the situation, should haveThe next day I went to ***, and after they heard the situation we willing to help on any front they wouldSo then, there was email correspondence and numerous phone calls between [redacted] and ***We did okay the body work, but you also sent an estimate on doing the engine workSo [redacted] called and [redacted] said that Joe Basil would just doing to wiring themselves but could not guarantee the workAt that time, we were also waiting to hear what GM had to sayAfter GM denied the claim because they couldn't find the source (which Basil never found that either since the engine compartment is as we left it), we talked to [redacted] again and he said the offer still stands, Basil will attempt to do the wiringWe thought about it for a couple days and then [redacted] called to give him the go ahead, and [redacted] said that you guys didn't want any part of itThe conversation progressed and it was decided that [redacted] would look into getting the wiring harness that had been discontinuedTime kept passing, and [redacted] kept saying he was lookingSo then [redacted] called the week of August 29th, and [redacted] said you guys found a wiring harness and that once you receive it, you will begin work and that we should have the truck either 9/or 9/So [redacted] called on the 8th when he hadn't heard anything and [redacted] said you received the part but there was dirt on it so you wouldn't put it in which is the most ridiculous thing I've ever heardFinally, [redacted] went in there on 9/and asked [redacted] if he could see the part [redacted] refused [redacted] asked if he could purchase the part, [redacted] refusedThats when [redacted] got upsetYou guys have had the truck since 4/29, no progress, there's supposedly a part in your facility that could work but you don't want to put it in because there dirt on it and when he asked if he could see it, he was refused thatAnyone in this situation would be madI understand you are of companies involved in this, however, you are a Chevrolet dealershipA Chevrolet dealer should be able to fix a Chevrolet vehicleIts not like Joe down the road is qualified to, Basil isSo it is my understanding that [redacted] Basil does not stand behind the products it sells, and could have done much more to repair this truck but never actually triedIt's not like we were asking for the work for free, we are paying customers that wanted our vehicle fixed, and that failed to happen
We have reviewed our customer service policy on situations like this and have informed the management staff to be as courteous as possible when talking with the customer We apologize for any inconvienence and will continue to be as customer service friendly as possible For the trouble this has caused we are willing to give the customer a $visa gift card Please contact [redacted] at [redacted] to arrange pickup [redacted]
We were able to process the customer's registration at the DMV yesterday [redacted] (his salesperson) contacted the customer yesterday and offered to drive the registration to his house where the customer then stated he will not need the registration for another month as he will not be driving the vehicle until then and asked that we put the registration in the mail We will be overnighting the registration to the customer today and he will receive the title from the DMV once it is processedThank you