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Joe Cooper Ford

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Reviews Joe Cooper Ford

Joe Cooper Ford Reviews (20)

Initial Business Response / [redacted] (1000, 5, 2014/01/21) */ I have spoke to Mr [redacted] and everything is resolved

Initial Business Response / [redacted] (1000, 12, 2016/01/12) */ Joe Cooper Ford which was the MidWest city store, was sold to David Stanley on May 12th Since the original complaint was dated 10-24-I am wondering if she meant David Stanley? XXX-XXX-XXXX was the phone number to the old JCF MWC but it is the number for David Stanley since May We have no records for her in the Yukon Cooper ford store and do not have a MWC store so I can not even check? Please advaise on what you would like me to do?

Initial Business Response /* (1000, 5, 2014/10/29) */
The vehicle is still on hold and at the rail yard in OKCFord sends a list to the rail yard on which vehicle to hold with no explinationI have given the vin # to my Ford rep to see if it will be fixed at the rail yard or be one that
has to go back to the plant to get fixedI am waiting to hear from her and will call as soon as she gets that info to meI agree we need better communication but there will be no money in exchange for ford not sending a car to be dilivered that was not up to their standards
Initial Consumer Rebuttal /* (3000, 7, 2014/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am disappointed enough in the lack of service both from the Dealership and from FordI have cancelled my order and am going to get my money backThis is not resolved to my satisfaction and wish to remain as a negative experience in the Revdex.com website

Initial Business Response /* (1000, 15, 2015/09/29) */
We at Cooper Auto Group are very sorry for your inconveianceWe would like to reimburse you the $for the keyIf you need another key you will have to have a local lock smith make one and they can bill us directly or we can
reimburse youWe sold the store that month and very sorry for the inconveiance
Thanks!

This dealership will not fix an issue in place since we purchased the vehicleWe also purchased the warranty, which they will not honor either

Initial Business Response /* (1000, 5, 2014/10/27) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@cooperautogroup.com
October 27,
Revdex.com of Central Oklahoma
SDewey
Oklahoma City, OK XXXXX
RE: Case #
*** *** ***
Dear Ms***
We typically tell our customers that it is a 6-week process to get a product cancelledIn this case I believe there was some misunderstandingIt is our agreement with certain financing institutions that all refunds prior to the customer contract being paid in full is sent directly to the lienholder which in this case was Compass BankAt the time of refund Compass Bank still showed an active loan on the vehicle owned by Mr***Mr*** after talking with him on the phone was not aware of thatBelow is a timeline of events:
9/17/Products cancelled at our Tulsa location by Mr***
9/24/Paperwork sent to the warranty company for cancellation by *** Accounting department
10/02/Cancellation funds received by warranty company and refund check sent to Compass Bank
10/21/Stop pay issued on check to Compass Bank and check re-issued to Mr*** and placed in overnight mail
The refund process in this specific case was well under the estimated time however as I stated before Mr*** was not informed the check would go to Compass BankAfter verifying that the loan was paid off on the 21st a check was issued and sent to the ***'s
*** ***
Controller

The dealership in MWC had me place full coverage insurance on a vehicle they said I was approved for, which I was notI waited hours for them to work me a deal, but I ended up with what they said I was approved to getOk, I get it, my credit sucks, just don't waste my time and be straight forward with meI feel like the finance manager was extremely rude and I have to say the whole experience was the worst I had ever had while buying a car

I went because they told me my trade they get me 7500, got there then said came back oh how about if I add to it make it Sort of upsetting, hoping for no games, not like trade is same as auction since has less then miles on a NADA appraisal rough, clean no issues, no wrecks, nothing major, plus new tires, and rims, service records etc Then said wait the boss will be in tomorrow and he then drops it back to saying its has grill issue because of son putting on bullet decals I will update this if it changes but so far just another car dealer and those tricks to get me in oh yea was a mile plus round trip drive for nothing, senior so cars not abused at allShawnee lot

Initial Business Response /* (1000, 5, 2014/04/09) */
Contact Name and Title: ** *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@cooperautogroup.com
I attempted to contact Mrs*** by phone on 4/to remind her that she has a warranty on the used vehicle she
purchased which should cover repairsI left a message for her to call me but to my knowledge she has not returned my call
Initial Consumer Rebuttal /* (3000, 7, 2014/04/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I no I have a warrantyTried to use itWhat was wrong with the truckWas not coveredI haven't even made a first paymentAnd upset about the truckAnd the first truck they gave me is the truck I should have
Final Business Response /* (4000, 9, 2014/04/23) */
I believe we passed each other on the last response we have repaired the customer's vehicle and my understanding is that they are satisfied

*** *** did purchase from us and I have canceled his warranty and the full refund of the original purchase price is being sent to the lender since we have no verification of payoff of his loanThe refund when financed to the auto loan always goes back to bring the amount still owed
down

I have never been treated this badly by a dealershipThe salesman Ryan was very nice but he lost a sale over $because the managers wouldn't budge on the price of a used Mustang, their General Manager I believe his name was Don, but if that's wrong then he was the short, fat, bald guy with glasses I explained how many times I'd been there and what I was willing to pay based on other dealers and mileage of similar vehicles and he had the nerve to tell that "maybe you just shouldn't buy a car here" ( not the only remarks he made, he also defended his pricing and the negative reviews that this dealer has, as well as continually cutting me off as I spoke and escalating his negative tone) so anyway he took it to a personal level very quickly and Id had enough and told him that I could accommodate him and buy elsewhere but I kept my cool and said to have a nice day, and he smirked and made the same statement only in a childish condescending tone and had the nerve to march up to my face as he said it and then followed right on my heals as I left his office and was chasing me out the door when I stopped and that's when I could no longer tolerate this jerk and I advised him to back up immediately, and apparently he could tell I was serious and he backed up Who does that???? Who insults people and then continues to argue as I tell them I'm leaving? I was warned about this dealership by so many people but I gave them a shot because they are in my home town I will never set foot on any Joe Cooper lot again The management here is the worst I've ever seen, they do not come off their prices at all, and the GM is lucky I'm as patient as I am because anybody else would have knocked him out if he had spoken and acted that way and he came very close to that happening, thank goodness I possess the manners and restraint that this jerk doesn't have He's in the only business that would have this kind of fool working with them To the salesman Ryan Kibler, I actually feel bad and any other dealer would be lucky to have a young man like this working for them so give him a call and hire him away from this awful place

Initial Business Response /* (1000, 5, 2014/01/29) */
spoke to the customer and they are goin out of town till Monday the 3rd of Feb and we will speak then

Initial Business Response /* (1000, 8, 2015/01/29) */
Sorry for the delayThis was a communications breakdown between the store and our accounting departmentThe refund check has been issued and the customer is picking it up at our Yukon store on 1/30/Thank you

Initial Business Response /* (1000, 5, 2015/03/25) */
THE ONLY VISIT AT JOE COOPER FORD OF MIDWEST CITY WAS on 4-4-13(MILAGE 31,744) AND AT THAT TIME JCF SERVICE TECHNICIAN TEST DROVE AND INSPECT FRONT SUSPENSION AREA AND WAS UNABLE TO FIND A CONCERN.I CALLED AND TALKED WITH MR*** AND HE
TOLD ME THAT THE VEHICLE HAS APPOX145,MILES AND IS CURRENTLY AT ANOTHER FORD DEALER BEING REPAIREDMR *** ALSO STATED THAT HE IS CONSIDERING LEGAL ACTION AGAINST FORD MOTOR COSO AT THIS TIME THERE NOTHING THAT JOE COOPER CAN DO TO RESOLVE ANY ISSUES THAT MR*** HAS WITH FORD MOTOR CO

Initial Business Response /* (1000, 10, 2015/09/29) */
Customer did purchase and auto in April The only time that collection calls are made to the customer and or their references is when the account is delinquentAll of our collectors are trained on the collection laws and they
only leave the information allowed by law to referencesSince this loan program is high risk lending the consumer is informed that calls will be made daily upon nonpaymentWhen the consumer applies for the loan they list the references and their phone numbers and are told that they will be contacted upon nonpaymentWe made numerous attempts for contact before repossessionOur goal is to keep the customer in their car not to repossess the autoPer the notes the consumer turned over the keys and removed their possessions and we were told we could keep the carIt is our policy that if the contract is new and we have had little to no contact from the consumer than the loan will require the payoff to return the vehicle and the consumer was told this informationI am sorry that the loan ended the way that it did but I cannot remove this from the consumers credit but I can state that we will not pursue the consumer for the balance of the loan

Initial Business Response /* (1000, 12, 2016/01/12) */
Joe Cooper Ford which was the MidWest city store, was sold to David Stanley on May 12th 2015. Since the original complaint was dated 10-24-2015 I am wondering if she meant David Stanley? XXX-XXX-XXXX was the phone number to the old JCF...

MWC but it is the number for David Stanley since May 12 2015. We have no records for her in the Yukon Cooper ford store and do not have a MWC store so I can not even check? Please advaise on what you would like me to do?

Initial Business Response /* (1000, 5, 2015/01/13) */
Ms [redacted] did purchase an auto from Joe Cooper Easy Credit Auto on 07/28/2014 I am sorry that she feels she was rushed into purchasing the auto. However, I need to point out that the purchase of the auto is in the hands of the...

customer. The salesman is there only to help assist in the purchase. At any point during the purchase she could have said " no " and not purchase the auto. The payments are described in length during the closing and a payment book arrives after the sale giving the payment amount. Anytime before her first payment she could have called and discussed this with a customer service representative. We have a complete service department and we are always here for service after the sale however, Ms [redacted] did not bring the auto in for service. Since I cannot address the payment or repossession issue I can state that we were will within our legal guidelines. I am sorry that Ms [redacted] sees her whole experience with Joe Cooper Easy Credit as horrible because we strive to keep our customers happy. To help Ms [redacted] and as a good will gesture and not an admission of guilt we will show that the account was paid by dealer on her bureau and close the account.
Initial Consumer Rebuttal /* (3000, 7, 2015/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It shows as a repossession on my credit therefore I can't get another vehicle. It has already dropped my credit score. Will the repossession be taking off?
Final Business Response /* (4000, 11, 2015/03/09) */
We have reported Ms [redacted]'s credit as paid by dealer - transferred to another office with a zero balance. It sometimes takes 30 to 60 days for this to update. If customer has any questions please do not hesitate to call our office.

I would like to start by saying that up until finance I had a pleasant experience buying my Ford at Joe Cooper Ford of Yukon. The pleasant experience stopped there. I was coerced into buying insurances that were not needed. I proceeded to cancel these 1 week after signing and was told that it was absolutely “no problem” by James and it would show up on my statement within 60 days. 6 months later and I cannot even get a phone call returned. I have called and emailed several times. This experience has shown me that the only thing concerning Joe Cooper Ford is the sale. They absolutely have shown me that from this point on, Joe Cooper Ford is not the place to do business and I would advise anybody reading this to go elsewhere if you are looking for service before, during and after the sell

Initial Business Response /* (1000, 5, 2014/01/21) */
I have spoke to Mr. [redacted] and everything is resolved.

Initial Business Response /* (1000, 8, 2015/03/03) */
Left 2nd message for customer to call and try to resolve the issue. Still waiting on return call to my cell phone.
Initial Consumer Rebuttal /* (3000, 10, 2015/03/09) */
(The consumer indicated he/she DID NOT accept the...

response from the business.)
Mr. [redacted] did not leave a 2nd message on my phone. He only called once and left a message. Since then I have returned his call. Mr. [redacted] stated that he cannot resolve or speak in detail with me since my wife is the only one who financed and purchased the vehicle. My wife contacted Mr. [redacted] and scheduled a time and day to discuss this matter. Mr. Parker was did not make the scheduled time frame and texted my wife to contact him back.

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