We purchased two [redacted] from this dealership in We kept both of the them for one year We thought we recived a good deal on the cars, but the cars were terrible quality The first car purchase was good, I think we got one call from the dealership with a thank you, the second I never heard from them ever againAnd when you come in for service, Ohthis part isn't under warranty, we bought both within the bumper to bumper warranty The one [redacted] was ok, was in service for some leaks and visor repairs and the interior just was loose all over, like an old carThe second one was traded off after one year with only mi The second car had a bad transmission they never would fix, they say just let the car warm up, and the drivers seat broke, they did fix, never felt the same again, and they let me drive a car with a broken seat untill the parts came in for repair Real safe ha A close friend of mine referred me to the dealership, they know the owner of the dealership, they have known Joe [redacted] for years, I felt safe, doesn't matter, a dealership is a dealership I at lease got both the extended warrantys for both cars refunded
Initial Business Response / [redacted] (1000, 12, 2015/01/29) */ IN REGARDS TO THIS CASE THE VEHICLE DID HAVE SOME DRIVABILITY ISSUES IN SOME CASES A VEHICLE WITH THIS MILEAGE AND AGE HAVE MORE THAN ONE WORN COMPONENTWE WOULD GLADLY RECHECK THE TRUCK AT NO CHARGEIT IS NOTED ON REPAIR ORD #XXXXXX THAT IT NEEDED FURTHER REPAIRS MR [redacted] DECLINED HAVING FURTHER WORK DONE TO COMPLETE THE REPAIRS, AND WE DON'T BELIEVE THOSE HAVE BEEN DONE YETWE CAN PROCEED BUT THAT COST WOULD BE AN ADDITIONAL EXPENSETHANK YOU, [redacted] JOE COTTON FORD
I purchased a system from Fayette Heating and Air after a site visit and consultation from a sales representative At the time it seemed the right choice (not the lowest price) of three estimatesI was assured that the unit would be more than sufficient to perform the heating and air needs for my finished attic, only the attic The system never cooled sufficiently and I had the technicians return to see if the system contained a problem They stated that the fan simply needed adjustment and that one of the ducts was disconnected during installation, but that the adjustments would solve any issues The next summer the issues continued to the point of having to supplement the attic with a portable unit I had technicians come back and inspect the unit and perform annual maintenance but they stated that the system was fine This past summer I scheduled maintenance for the systems, routine checkups, and also stated that it just wasn't performing to standards expressed during the sale process No action or even a diagnosis with regard to system performance or space requirements To top it off, the inspection/maintenance was a joke, sadly that is the only descriptive word for the service, a jokeHaving had multiple vendors in multiple cities perform annual maintenance on our HVAC systems, this was without question a waste, at a significantly higher cost than competitor advertisements I was also reminded of the substandard performance when the air handler separated from the main element because it wasn't supported or secured in place, just taped to the unit Notice for this came via the larger water damage spot to the ceiling when the unit separated, fell and disrupted the condensation line, which promptly leaked into the insulation and sheet rock I've come to the conclusion that the substandard initial evaluation, system installation and follow up are just indicators of the lack of quality and the company operating procedure Buyer beware, they are overpriced and under perform Look elsewhere for your HVAC needs, no reason to learn the same lesson learned here
Fayette Heating and Air is an organization full of top notch employeesTheir technicians are friendly and for the most part have conducted themselves professionally and capablyTheir Customer Service Rep Marty goes the extra mile to ensure customer satisfactionI know this after several years as a customerUnfortunately Fayette suffers from unethical policy and procedures particularly with their monthly support policy and also their unethical overcharge for partsAfter several repairs I have checked for parts in the business world; parts they replaced in my unitsI found that they regularly charge ten times or more what the part is actually worthI don't mind a bit of price mark-ups if a good job is accomplished successfully and apparently companies can charge whatever mathey want for their servicesBut my recent experience for a part that cost over $through Fayette that I could have purchased online for $sent me over the edgeThe highest price I found this part was for $- Through Fayette I paid $Ridiculous and, at least in my mind, unethicalThat's only one exampleI could give more but personally I am looking for another repair guy
Great family run business Always take care of my service & body shop needs when I need them and quickly When I have issues they take the time to explain things to me I have bought cars & trucks from them for over years I still shop around to make sure they give me a good deal and they always do the first time(Seriously, don't dink me around on price, that is priceless.) There is a good reason they have been in Carol Stream for over years
We purchased two [redacted] from this dealership in We kept both of the them for one year We thought we recived a good deal on the cars, but the cars were terrible quality The first car purchase was good, I think we got one call from the dealership with a thank you, the second I never heard from them ever againAnd when you come in for service, Ohthis part isn't under warranty, we bought both within the bumper to bumper warranty The one [redacted] was ok, was in service for some leaks and visor repairs and the interior just was loose all over, like an old carThe second one was traded off after one year with only mi The second car had a bad transmission they never would fix, they say just let the car warm up, and the drivers seat broke, they did fix, never felt the same again, and they let me drive a car with a broken seat untill the parts came in for repair Real safe ha A close friend of mine referred me to the dealership, they know the owner of the dealership, they have known Joe [redacted] for years, I felt safe, doesn't matter, a dealership is a dealership I at lease got both the extended warrantys for both cars refunded
Initial Business Response / [redacted] (1000, 12, 2015/01/29) */ IN REGARDS TO THIS CASE THE VEHICLE DID HAVE SOME DRIVABILITY ISSUES IN SOME CASES A VEHICLE WITH THIS MILEAGE AND AGE HAVE MORE THAN ONE WORN COMPONENTWE WOULD GLADLY RECHECK THE TRUCK AT NO CHARGEIT IS NOTED ON REPAIR ORD #XXXXXX THAT IT NEEDED FURTHER REPAIRS MR [redacted] DECLINED HAVING FURTHER WORK DONE TO COMPLETE THE REPAIRS, AND WE DON'T BELIEVE THOSE HAVE BEEN DONE YETWE CAN PROCEED BUT THAT COST WOULD BE AN ADDITIONAL EXPENSETHANK YOU, [redacted] JOE COTTON FORD
I purchased a system from Fayette Heating and Air after a site visit and consultation from a sales representative At the time it seemed the right choice (not the lowest price) of three estimatesI was assured that the unit would be more than sufficient to perform the heating and air needs for my finished attic, only the attic The system never cooled sufficiently and I had the technicians return to see if the system contained a problem They stated that the fan simply needed adjustment and that one of the ducts was disconnected during installation, but that the adjustments would solve any issues The next summer the issues continued to the point of having to supplement the attic with a portable unit I had technicians come back and inspect the unit and perform annual maintenance but they stated that the system was fine This past summer I scheduled maintenance for the systems, routine checkups, and also stated that it just wasn't performing to standards expressed during the sale process No action or even a diagnosis with regard to system performance or space requirements To top it off, the inspection/maintenance was a joke, sadly that is the only descriptive word for the service, a jokeHaving had multiple vendors in multiple cities perform annual maintenance on our HVAC systems, this was without question a waste, at a significantly higher cost than competitor advertisements I was also reminded of the substandard performance when the air handler separated from the main element because it wasn't supported or secured in place, just taped to the unit Notice for this came via the larger water damage spot to the ceiling when the unit separated, fell and disrupted the condensation line, which promptly leaked into the insulation and sheet rock I've come to the conclusion that the substandard initial evaluation, system installation and follow up are just indicators of the lack of quality and the company operating procedure Buyer beware, they are overpriced and under perform Look elsewhere for your HVAC needs, no reason to learn the same lesson learned here
Fayette Heating and Air is an organization full of top notch employeesTheir technicians are friendly and for the most part have conducted themselves professionally and capablyTheir Customer Service Rep Marty goes the extra mile to ensure customer satisfactionI know this after several years as a customerUnfortunately Fayette suffers from unethical policy and procedures particularly with their monthly support policy and also their unethical overcharge for partsAfter several repairs I have checked for parts in the business world; parts they replaced in my unitsI found that they regularly charge ten times or more what the part is actually worthI don't mind a bit of price mark-ups if a good job is accomplished successfully and apparently companies can charge whatever mathey want for their servicesBut my recent experience for a part that cost over $through Fayette that I could have purchased online for $sent me over the edgeThe highest price I found this part was for $- Through Fayette I paid $Ridiculous and, at least in my mind, unethicalThat's only one exampleI could give more but personally I am looking for another repair guy
Great family run business Always take care of my service & body shop needs when I need them and quickly When I have issues they take the time to explain things to me I have bought cars & trucks from them for over years I still shop around to make sure they give me a good deal and they always do the first time(Seriously, don't dink me around on price, that is priceless.) There is a good reason they have been in Carol Stream for over years