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Joe Grimm

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Joe Grimm Reviews (5)

I called [redacted] on 5-31-to let him know we would be picking up his chair due to the fact that he called to tell us that his chair stopped working again he refused for us to pick it up said he wasn't going to be homeThen I asked ok do you want to leave the chair and we will pick it up and leave you a loaner? He laughed on the phone and said noI said ok so please call us when you would like us to pick up your chairHe then said he doubts he’ll call back and that was itOur technician fixed what he saw that needed to be fixed yes it didn’t start when he was delivering the chair but one of the wires had disconnected from its place it then was working againIf you should have any further questions or concerns please feel free to contact usThank you

Complaint: ***
I am rejecting this response because:They were told by me what needed to be fixed I told them it was an electrical issue The chair would not turn on! Instead of fixing that, they out new wheel bearings and wheels on the chair Did nothing with the electrical!!!!
Regards,
*** ***

I called [redacted] on 5-31-2017 to let him know we would be picking up his chair due to the fact that he called to tell us that his chair stopped working again he refused for us to pick it up said he wasn't going to be home. Then I asked ok do you want to leave the chair and we will pick it up and...

leave you a loaner? He laughed on the phone and said no. I said ok so please call us when you would like us to pick up your chair. He then said he doubts he’ll call back and that was it. Our technician fixed what he saw that needed to be fixed yes it didn’t start when he was delivering the chair but one of the wires had disconnected from its place it then was working again. If you should have any further questions or concerns please feel free to contact us. Thank you

Complaint: [redacted]
I am rejecting this response because:  They had my chair for over a month and still didn't fix the issue.   I couldn't go without muy chair for another month!    Yes, they have me a loaner chair, but it wasn't set up to fit me and was very uncomfortable.     I called jazzy and They came out within three days and fixed it here at my home that day!
Regards,
[redacted]

I understand that [redacted] had said there was an electrical issue, but our technician did not find anything wrong with the electrical parts of the chair. We had scheduled to pick up [redacted] chair so it could be diagnosed for the electrical problems he claims that the chair has on 5-31-17. We never refused to pick it up or get it serviced again, but he did not give us the chance to pick it up because he refused to have it picked up on the day it was scheduled to do so. We have no problem picking up the chair and have it checked once more for any electrical problems all he has to do is call us so we can schedule another day for us to pick it up for him. Thank you and have a great day.

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Address: 1826 Baldwin Mill Rd, Forest Hill, Maryland, United States, 21050-2020

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www.intellisensena.com

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