Joe Hill Autorama

I was going to purchase a vehicle from them, I bought insurance didn't get the truck. They won't give me a statement saying I don't have possession.I was going to purchase a vehicle from them, because they told me my down payment would be $1500. On 01/30/15 I received my taxes, and bought insurance for the vehicle I thought I was going to get. I get to the dealership they now tell me my down payment will be $2,500! So, I walked away, went to another dealership, and got a totally different vehicle. I called the first insurance company([redacted] Insurance) and cancelled the policy on 01.31.15 because it would not transfer to the vehicle I actually obtained. It has been more than a month and still no refund. I called [redacted] Insurance and they stated that I need to have a letter/statement from the dealership with the VIN # of the vehicle stating I DO NOT have this vehicle. I called [redacted]'s Autorama on 03/09/15 just to see if they could simply write me a statement. Miss "[redacted]" called me today 03/10/15 and stated that "there's nothing I can do for you SINCE you didn't purchase the vehicle from us...". So this is some kind of vindictive act because I din't purchase a vehicle from them. This is shady business, and that's what my complaint is about. How difficult can it be just to write a statement say "I don't have the vehicle with VIN # XXXX? I will be filing a complaint on [redacted] Insurance also!Desired SettlementI just need a state from them saying I don't have the vehicle. Business Response THE CUSTOMER CAME INTO MY DEALERSHIP LOOKED AT SEVERAL VEHICLES AND SETTLED ON ONE. WE DID ALL THE PAPERWORK GOT HER APPROVED BUT SHE DID NOT LEAVE A DEPOSIT. THE VEHICLE WAS SUBSEQUENTLY SOLD. THE CUSTOMER RETURNED WEEKS LATER WANTING THE SAME VEHICLE. WE HAD A SIMILAR VEHICLE BUT THE DOWN PAYMENT WAS HIGHER. SHE ASKED WHY. WE TOLD HER SINCE SHE LEFT NO DEPOSIT THERE WAS NO DEAL SINCE NO DEAL WE DID NOT GUARANTY ANYTHING. IF SHE GOT INSURANCE IT IS HER PROBLEM. SHE IS NOT MY CUSTOMER WE NEVER HAD A DEAL, WE NEVER TOLD HER TO GET INSURANCE ON A CAR WE HAD ALREADY SOLD, WE DID NOT PROMISE TO HOLD ANYTHING FOR HER UNLESS SHE LEFT A DEPOSIT WHICH SHE DID NOT, IF SHE CANCELLED INSURANCE ON A CAR WE NEVER SOLD HER THAT IS HER PROBLEM. SHE IS NOT MY CUSTOMER. I HAVE NO CONTRACT WITH HER. IT IS NOT A NON DELIVERY, OR ROLLBACK WE NEVER DELIVERED HER A CAR. SO I CANNOT GIVE HER PAPERWORK ON A DEAL THAT NEVER HAPPENED AND ON A CAR THAT IS NO LONGER IN STOCK THAT SHE NEVER BOUGHT. FIGURE THAT ONE OUT. I AM NOT GOING TO TRY. WELCOME TO MEMPHIS. TAKE CARE [redacted] Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Since you replied in ALL CAPS, SO WILL I! FIRST, I DID RESEARCH ON YOUR LOUSY WEBSITE ABOUT THE VEHICLE I WAS INTERESTED IN, THERE WERE 2 [redacted] ESCAPES, ONE WAS V-6, THE SECOND WAS A 4-CYLINDER! WHEN I DECIDE TO MAKE MAJOR PURCHASES I DO MY RESEARCH FIRST! SECOND, YES, IT IS MY FAULT I BOUGHT INSURANCE FOR A VEHICLE THAT I DID NOT HAVE POSSESSION OF BUT YOUR REACTION TO MY SIMPLE REQUEST WAS UNWARRANTED AND VERY MINDLESS! TRUE I DIDN'T PURCHASE A VEHICLE FROM YOUR LOT, AND NOW I'M EXTREMELY PLEASED THAT I DIDN'T! MR. [redacted], DO YOU REALIZE YOUR COMMENTS POSTED WILL BE AVAILABLE FOR ALL EYES TO SEE? IF ANY FUTURE CUSTOMERS OF YOURS HAVE THE SENSE TO CHECK THE Revdex.com WEBSITE FOR COMMENTS OR COMPLAINTS THEY WILL SEE YOUR RESPONSE TO ME? NOT A VERY SMART RESPONSE, DON'T YOU THINK? ALSO, I WILL BE SHARING MY EXPERIENCE WITH ALL OF MY FACEBOOK FRIENDS, GOOGLE+, AND WHEREVER ELSE I CAN PUT IT! OH, FINALLY IF YOU'RE GOING TO ADVERTISE A NO BULL POLICY, YOU MAY WANT TO MAKE SURE IT'S TRUTHFUL, BECAUSE THAT ADVERTISEMENT WAS FULL OF BULL! YOU ALMOST HAD MY BROTHER COME BUY A CAR FROM YOU, AND 2 OF MY COWORKERS, I'M SO VERY GLAD I TALKED THEM OUT OF IT! WELCOME TO MEMPHIS, HA, I'VE BEEN HERE MY WHOLE LIFE, AND I KNOW HOW SHADY CAR DEALERSHIPS ARE, AND YOURS IS ONE OF THE MOST SHADED!

Business Response MS ALLEN HAS CONTACTED EVERYONE. SHE HAS RETAINED A LAWYER. ALL SHE HAS TO DO IS TAKE HER CAR TO A REPUTABLE REPAIR FACILITY AND LET THE WARRANTEE FIX HER CAR. EVERYTHING ELSE ABOUT THE COMPLAINT IS RIDICULOUS. NOBODY AT KERAS SAID THOSE THINGS TO HER. I CONTACTED KERAS THEY DENIED HAVING THAT CONVERSATION WITH HER. THE CARFAX WAS DIFFERENT BECAUSE ALL OF THOSE EVENTS HAPPENED AFTER SHE PURCHASED THE CAR. THEY ARE RECALLS THAT WILL BE FIXED FOR FREE BY ANY GM DEALER. SORRY I DID NOT REPLY TO THE FIRST NOTIFICATION. I NEVER DO NOT RESPOND. PLEASE CALL ME AT 901-849-1990 WHEN YOU GET THIS.THANK YOU JOE HILL PLEASE DO NOT LET MS ALLEN HAVE MY CELL PHONE. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)What this Dealer is failing to understand. He sold me the car knowing it had a problem. Its not about the recalls. Jim keras fixed the car. They got me out of the car.My problem is with them sticking me in the car. Knowing way before I got the car. It was trouble. I told them about the check engine light the day I put it in the layaway back in January. They had from then to check that car out. They chose to stick me in it and make it my problem. That's why they kept telling me I had to get the car first. Before they could check it out. Why? When I told u the light was on . Robert passed it off as it being the tire pressure light on. That's why the engine light was on. You sold me that car in it's condition not jim keras or the repair facility. This was your car you lied to me about its condition.it is you you you. If you was any kind of a good dealer you would've gotten it checked out. And considered me another car.The day I put it in the layaway. But no. You chose to put me in that car. Ignoring me to have it checked out. Knowing well something was wrong. All you did prior to my purchase. Was have jackson tire to cut the light off. Cause you already knew I was concerned by that light. Jackson tire tried twice to fix it. Why you not tell people that? Hiding facts. Like you hide the facts on that car. You are a dishonest dealer. You put me and my children life in danger. Fooling around with that junk car. And yes jim keras worker told me to keep driving till something blows. They found out it had after market parts on it. The coil,fuel injector. Got the repair form backing my claim. Jackson tire worked on it after I got it. Stop blaming everyone else but yourself. Jim keras made a mistake diagnosing the problem and telling me that. But they fixed it. Got me out of the no good car. They did more than you. They didn't even sell me that car. And helped me. You didn't care was out to make money off of me with a bad condition car. 19000 for a car no good. Yeah right! Stop blaming the repair facility or jim keras. This started with you selling me the car in its condition. Making it my problem knowing something was wrong it. My problem is with you and your car you sold me. If you was any kind of a good dealer. When the man told robert at jackson tire. It was a internal issue. You then could have got me out of that car and put me in another. I will continue to warn people about your business.

THIS EMAIL OF COMPLAINT IS CONCERNING A VERY HURTFUL AND EMBARASSING EXPERIENCE WITH JOE HILL AUTORAMA LOCATED AT 3498 JACKSON AVENUE MEMPHIS TENNESSEE 38122 (901)323-5500. AROUND DECEMBER 3, 2013 I WENT TO JOE HILL AUTORAMA AND LOOKED A A 2006 FOR MUSTANG CONVERTABLE SILVER AND BLACK. THE SALES PERSON WAS [redacted] WHO IS MY CHURCH MEMBER. HE ADVISED ME THAT I HAD ALREADY BEEN APPROVED AND THAT I NEEDED TO BRING BACK MY DOWN PAYMENT AND FULL COVERAGE INSURANCE. DAYS AFTER THIS [redacted] ASKED ME WHEN WAS I COMING OUT WITH MY DOWN PAYMENT SO THAT I CAN GET THE VEHICLE AND THAT I HAD ALREADY BEEN APPROVED. [redacted] STATED THAT I WAS APPROVED THE SAME DAY I SELECTED THE VEHICLE. ON DECEMBER 07, 2013 AT APPROXIMATLEY [redacted] ASSITED ME BY TAKING ME TO JOE HILL AUTORAMA AT 3498 JACKSON AVENUE WHERE I PRESENTED MR. [redacted] STATED THAT THE DOWN PAYMENT FOR THE 2006 FOR MUSTANGE WOULD BE $1000.00 AND THEY WOULD DO A PROMISARY AGREEMENT WITH ME FOR THE OTHER $500.00. I PRESENTED MR. [redacted] WITH $500.00 DOWN PAYMENT CASH WITH THE PRESENCE OF MS. [redacted]. FOR THE 2006 FORD MUSTANG ALONG WITH INSURANCE DOWN PAYMENT TO AUTO PLAN AGENT [redacted] FOR $187.00 AFTER PRESENTING DOWN PAYMENT MR.[redacted] WROTE ME A RECEIT FOR $500.00 AND MINUTES LATER AUTO PLAN REPRESENATIVE [redacted] FAXED OF MY INSURANCE INFORMATION. AFTER MR. [redacted] FINISHED HIS PROCESS WITH ME A GENTLEMAN BY THE NAME OF [redacted] CAME OUT WITH PAPERS FOR ME TO SIGN. [redacted] QUATED "NOW IT IS TIME FOR ME TO DO THE DIRTY WORK". IN THE PACKED INCLUDED THE CONTRACT THE NUMBER OF THE FINANCING COMPANY WHO THEY SAID HAD APPROVED ME "DEALER FUNDING". ALSO INCLUDED IN THE PACKET WAS A PROMISARY AGREEMENT FOR ME TO SIGN FOR THE REMAINDING BALANCE OF $500.00 WHICH $250.00 WAS DUE ON 12/20/2013 AND THE NEXT PAYMENT WAS DUE ON 01/04/2014. MR. [redacted] STATED THAT HE NEEDED PROOF OF RESIDENTCY TO VERIFY MY ADDRESS. ON SATURDAY DECEMBER 14,20013 I DROVE THE 2006 FORD MUSTANG TO JOHE HILL AUTORAMA AND PRESENTED TO MR. [redacted] MY RENT AND UNTILITY STATMENT THAT VERFIYED MY ADDRESS. HE STATED THIS WILL WORK. ON DECEMBER 17,2013 AT [redacted] AT 12:36 P. M. MY COLLEGUE CAME RUNNING TO ME STATING THAT SOMEONE HAS TAKEN MY VEHICLE. INSIDE THE 2006 FOR MUSTANGE WAS MY WALLET AND OTHER PERSONAL BELONGINGS. MINUTES AFTER I CALL DELARSHIP MR. [redacted] STATED THAT MR. [redacted] WAS SELLING CARS AND COULD NOT COME TO THE PHONE. AFTER AND HOUR I WENT TO THE DEALERSHIP AND ASKED WHAT WAS GOING ON AND WHY WAS MY CAR TAKEN FROM MY JOB. MR. [redacted] AND MR [redacted] STATED THAT I HAD "DEFAULTED". MY FIRST PAYMENT WAS NOT DUE ON DECEMBER 20, 2014 AND MY FIRST CAR PAYMENT WAS NOT DUE UNTIL 01/07/2014. THE FOLLOWING WEEK MR. [redacted] BROUGHT ME MY BACK WITH SOMER PERSONAL ITEAMS THAT WAS LEFT IN THE VEHICLE TRUNK AND THE GLOVE COMPARTMENT. I RECEIVED THE ITEAMS FROM THE TRUNK BUT I DID NOT RECEIVE MY CONTRACT THAT WAS PUT IN A DEALER FUNDING PACKAGED NOR DID I RECEIVE MY RECEIPT FOR TEH $500.00 DOWN PAYMENT WAS IN THE GLOVE COMPARTMENT. ALL OF THESE ITEAMS WHERE IN THE VEHICLE BUT MR. [redacted] AND [redacted] DID NOT GIVE ME THAT INFORMATION. THAT SAID IT WAS NOT THERE. BUT I HAVE PROOF THAT IT WAS THERE BECAUSE IN THE GLOVE COMPARTMENT THERE WAS A MEDICATION BOTTLE FOR MY MEDICATION AND A TRAFFIC TICKET THAT WAS THERE AS WELL. I RECEIVED ALL OF MY THINGS BUT THE PACKAGE WITH DEALERFUNDING INFORMATION, MY RECEIPT OF THE $500.00 DOWN PAYMENT. THIS HAS CAUSED ME GREAT GRIEF, EMBRASSMENT AND STRESSS. JOE HILL AUTORAMA IS A SCAM DEALERSHIP AND I WOULD LIKE TO TAKE ACTION TO RECEIVE MY $500.00 DOWN PAYMENT AND MY $187.00 PLUS THE SUFFERING THEY HAVE CAUSED ME. PLEASE FEEL FREE TO CONTACT ME AT THE FOLLWING CONTACT INFORMATION. Business Response MR [redacted] PURCHASED A VEHICLE FROM MY COMPANY ON 12-07-2013. WE EXPLAINED TO HIM EVERYTHING HE NEEDED TO BRING BACK. ON THE 10TH OF DEC THE FINANCE COMPANY NOTIFIED US MR [redacted] WAS BEHIND ON HIS RENT AND IT MUST BE CURRENT. THEY SAID THEY HAD CONTACTED MR [redacted] AND INFORMED HIM. HE MADE A COMMITMENT TO TAKE CARE OF IT IMMEDIATELY.HE BROKE SEVERAL COMMITMENTS TO THE FINANCE COMPANY TO PAY HIS RENT. HE DID BRING US THE ADDITIONAL PAPERWORK THAT WAS NEEDED. ON THE 14TH OF DEC. AT THAT TIME HE WAS TOLD THE RENT HAD TO BE CURRENT OR HE HAD TO BRING THE CAR BACK. HE MADE SEVERAL MORE COMMITMENTS TO THE FINANCE COMPANY TO PAY HIS RENT BUT NEVER DID. HE MADE A COMMITMENT TO PAYTHE MORNING OF THE 20TH OF DEC. HE WAS TOLD AT THAT TIME IF THE COMMITMENT WAS NOT KEPT THE CAR HAD TO BE RETURNED IMMEDIATELY HE AGREED. HE DID NOT PAY HIS RENT THAT MORNING. AT THAT TIME THE BANK RESCINDED THE DEAL. WE CONTACTED HIM AND HE SAID HE WAS TOO BUSY AND HE WOULD GET TO IT. HE WAS TOLD TO RETURN THE CAR IMMEDIATELY. HE SAID HE WOULD GET TO IT. THE CAR WAS PUT OUT FOR REPO AND PICKED UP THAT DAY. EVERYTHING THAT WAS IN THE VEHICLE WAS RETURNED TO HIM. THE MONEY FROM HIS DOWN PAYMENT WAS USED TO COVER THE COST OF THE RECOVERY. HE HAS NOTHING COMING. WE DID EVERYTHING WE COULD TO COMPLETE THIS DEAL. MISTER [redacted] JUST WOULD NOT FOLLOW THROUGH ON HIS COMMITMENT.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I DO NOT ACCEPT THE RESPONSE FROM THIS BUSINESS BECAUSE THEY ARE SCAMMERS. THE CAR SALESMAN TELL YOU ARE APPROVED THEY TAKE YOU DOWN PAYMENT NOT INFORMING YOU THAT THEY DEAL IS NOT DONE. I WOULD HAVE PERFERED IF THEY COULD NOT DO ANYTHING AND I COULD HAVE CONTINUTED MY SEARCH. I PRESENTED THEM WITH DOCUMENTATION OF MY ADDRESS TO THE SALES PERSON. YES HE DID CONTACT TWO DAYS BEFORE THEY WRONGFULLY CAME AND GOT THE VEHICLE. THE SALESMAN STATED TO ME THAT I HAD TO BRING THE ARE BACK BECAUSE MY CELL PHONE WAS DISCONNECTED. I IMFORMED HIM THAT I AM AN INSTRUCTIONAL COMPUTER TEACHER FOR SHELBY COUNTY SCHOOL DISTRICT AND CELL PHONES ARE RESTRICTED FROM THE COMPUTER LAB THAT I WORK IN. MY CELL PHONE WAS TURNED OFF DUE TO THE FACT THAT IT CAUSES ISSUES WITH OUT COMPUTERS. MY CELL PHONE WAS NOT DISCONNECTED. I ALSO INFORMED HIM THAT YOU HAVE ME WORK NUMBER YOU COULD HAVE CALL THE WORK PHONE LIKE YOU HAVE DONE IN THE PAST. THE ATTEMPS THE CAR SALESMAN MADE HE CONTACTED ME. THESE PEOPLE ARE SCAMMERS AND I WANT RESULTS ASAP!!!!!!!!!!!!!!!!!!!ON 11-13-2013 I RECEIVED A CALL FROM A CHURCH MEMBER ASKING WOULD I BE ATTENDING OUR WEDNESDAY NIGHT SERVICE. I INFORMED HER THAT I DID NOT GET OFF UNTIL 6:00 P. M. AND DO TO ME HAVING NO TRANSPORTATION BY THE TIME I MAKE IT THERE IT WOULD BE TOO LATE. SHE THEN INFORMED THAT THE PERSON WHO SOLD ME THE CAR WAS A CAR SALESMAN AND THAT I SHOULD SPEAK AND LET HIM KNOW THAT I AM IN THE MARKET FOR A VEHICLE. BUT I NEVER DID SPEAK WITH HIM. ON NOVEMBER 16,2013 I WAS AT OUR PRAISE TEAM REHERSAL WHEN A FRIEND OF THE CAR SALESMAN STATED "HE WANTED ME TO ASK WOULD YOU LIKE FOR ME TO BRING YOU OUT TO THE CAR LOT TO GET YOU A VEHICLE"? I REPLIED BACK TO HER HER THAT I WOULD LOVE TO GO BUT I HAVE AN EYE DOCTORS APPOINTMENT AND THAT I WOULD CONTACT HER WHEN I AM DONE. AT APPROXIMATLY 5:45 P.M. I CONTACTED THE FRIEND OF THE CAR SALESMAN AND TOLD HER I WAS DONE AND THAT I WOULD LIKE TO GO. SHE STATED THAT THEY CLOSE AT 6:00 P. M AND THAT SHE WAS ON HERE WAY TO PICK HIM UP FROM WORK. ON THE FOLLOWING MONDAY ON 11/25/2013 A FRIEND TOOK ME TO VISIT JOE HILL AUTO RAMA AT 3498 JACKSON AVENUE MEMPHIS, TN WHERE I SPOKE WITH MY CHURCH MEMBER/CAR SALESMAN. HE ADVISED ME TO TAKE A LOOK AT SOME OF THEIR VEHICL AND LET HIM KNOW WHAT I LIKED. HE STATED THAT I COULD RIDE TODAY AS LONG AS I HAD MY DOWNPAYMENT AND INSURANCE. I INFORMED THE CAR SALESMAN/CHURCH MEMBER THAT I CAME OUT ON MY LUNCH BREAK TODAY TO SEE WHAT YOU HAD ON YOUR LOTT SINCE YOU HAD BEEN TRYING TO REACH OUT TO ME CONCERNING MY VEHICLE SEARCH. MR. [redacted] STATED THAT I ONLY NEEDED TO PUT $500.00 DOWN AND WITH PROOF OF INSURANCE FULL COVERAGE WITH A $500.00 DEDUCTABLE. FROM THIS POINT I COMPLETED MY APPLICATION WITH MR. [redacted] ALONG WITH A LIST OF REFERENCES. ON 11-25-2013 I CONTACTED JOE HILL AUTO RAMA TO SPEAK WITH MR [redacted] BUT HE DID NOT COME TO WORK ON THIS DATE. I THEN CONTACT MR. [redacted] ON HIS MOBIL NUMBER I INFORMED HIM THAT WAS READY FOR PURCHASE. HE STATED THAT HE DID NOT GO IN ON THIS DAY BUT HE HAD ME APPROVED AND THAT MY PAPERWORK WAS IN HIS DESK DRAWER AND MR. [redacted] WOULD TAKE CARE OF ME. I DID NOT GOT TO JOE HILL AUTO RAMA BECAUSE I WAS NOT FAMILIAR WITH MR. [redacted] I ONLY KNEW [redacted] BECAUSE HE WAS MY CHURCH MEMBER.AFTER THIS FOR TWO CONSECUTIVE WEEKS MR. [redacted] CONTACTED ME AT MY JOB TO SEE IF I WAS STILL INTRESTED IN THE VEHICLE AND THAT HE HAD OTHER CUSTOMERS WHO WAS INTRESTED IN BUYING. HE EVEN WENT TO THE POIN TO TELL SOME OF OUR CHURCH MEMBERS THAT IF THEY SPOKE WITH ME THAT I WAS APPROVED AND THAT HE JUST NEEDED ME TO COME ON IN WITH MY DOWN PAYMENT PROOF OF INSURANCE AND I WAS GOOD TO GO. ON 12/07/2013 AT APPROXIMATLEY 5:00 P.M. [redacted] TOOK ME TO JOE HILL AUTO RAMA TEH DAY OF PURCHASING THE VEHICLE. MR. [redacted] STATED THE DOWN PAYMENT WOULD BE $1000.00 WHICH I ONLY HAD TO PUT $500.00 DOWN AND THEY DID A PROMISARY LETTER FOR THE REMAINDING BALANCE. THE CONTACT PRCEDURES THAT IS STATED BY JOE HILL AUTO RAMA AND SALES PERSONS ARE FALSE ACCUSASTIONS THEY ARE SCAMMERS!!!!!!!!!!!!!!!!!!! THIS NEED TO GOT FUTHER ON THE DAY THE VEHICLE WAS TAKEN FROM MY JOB. I WENT TO JOE HILL AUTO RAMA WHERE THE CAR WAS BLOCKED IN BY AND SILVER EMPALA. I DID SPEAK WITH MY RESIDENT MANAGER SHE STATED THAT SHE DID NOT INFORM THESE PEOPLE THAT I WAS BEHIND TWO MONTHS IN RENT NOR DID SHE TELL THEM THAT I WAS GOING TO BE EVICTED. THIS WAS STASTED MY MR. [redacted] THAT I WAS ABOUT TO BE EVICTED. I ALSO CAN PROVIDE YOU WITH MY DOCUMENTS FOR THE DOWNPAYMENT AND INSURANCE DEPOSIT THAT I PAIDE. ALL PARTIES ARE INVOLVED JOE HILL OWNER, [redacted] AND MR. [redacted] I NEED RESULTS. THEY ARE TAKING ADVANGED OF PEOPLE AND TAKING THEIR MONEY!!!!!!Final Business Response MY COMPANY MADE EVERY ATTEMPT TO KEEP THIS CUSTOMER IN THIS CAR. IT WAS A LACK OF THE CUSTOMER FOLLOWING THROUGH WITH WHAT WAS REQUIRED BY THE FINANCE COMPANY THAT CAUSED THE CAR TO BE PICKED UP. THE CUSTOMER MADE NUMEROUS COMMITMENTS TO THE FINANCE COMPANY AND FOLLOWED THROUGH WITH NONE OF THEM. THE CUSTOMER CAUSED THIS NOT JOE HILL'S AUTORAMA. AT THIS TIME THERE WILL NO FURTHER ACTION ON THIS COMPLAINT.THANK YOU FOR YOUR HELP IN TRYING TO RESOLVE THIS MATTER.