This letter is in response to the complaint filed at your office by the above referenced customerPlease be advised of the followingAs stated in her complaint, Ms [redacted] was involved in an accident on January 27, Her vehicle was repaired per the estimate by the Joe Holland Body Shop Since the original repair was made, she has been back to our Body Shop several timesHer concern of the "Door Ajar" light was not addressed in the original repair and actually was not brought to our attention until May Since that time we have been diligently working to correct her concernWe have made several adjustments on the hatch and even replaced the electronic hatchSince those repairs did not seem to fix the problem, we got both [redacted] and [redacted] (our local [redacted] Dealer) involved, as we felt this repair was better to be serviced by the manufacturer's Dealer [redacted] measured several places on the vehicle to assure that we had the vehicle reassembled properlyIn accordance with their recommendation, we reworked the repair and made the proper adjustmentsHowever, overnight, with no one around the vehicle, or even in the shop, the light continued to come on We then sent the vehicle back to [redacted] where they replaced the control module for the rear hatchUnfortunately, the vehicle is still having the same concernSince then the Joe Holland Body Shop has removed the interior trim and checked all wiring to assure that no damage to the wiring harness was possibly overlooked [redacted] has done this as well [redacted] even reconnected all the grounds in the hatch and in the left quarter panelCurrently, the vehicle is back at [redacted] [redacted] has contacted [redacted] and has involved a Representative from [redacted] working with [redacted] to solve the problemAs far as Ms [redacted] 's desired settlement, we at Joe Holland cannot make the call to total her vehicleThis is a determination made by the [redacted] carrierIf you should have any questions or would like to discuss this matter with me personally, please contact my office at [redacted] (direct) or via email at [redacted]
This letter is in response to the complaint filed at your office by the above referenced customerPlease be advised of the followingAs stated in her complaint, Ms [redacted] was involved in an accident on January 27, Her vehicle was repaired per the estimate by the Joe Holland Body Shop Since the original repair was made, she has been back to our Body Shop several timesHer concern of the "Door Ajar" light was not addressed in the original repair and actually was not brought to our attention until May Since that time we have been diligently working to correct her concernWe have made several adjustments on the hatch and even replaced the electronic hatchSince those repairs did not seem to fix the problem, we got both [redacted] and [redacted] (our local [redacted] Dealer) involved, as we felt this repair was better to be serviced by the manufacturer's Dealer [redacted] measured several places on the vehicle to assure that we had the vehicle reassembled properlyIn accordance with their recommendation, we reworked the repair and made the proper adjustmentsHowever, overnight, with no one around the vehicle, or even in the shop, the light continued to come on We then sent the vehicle back to [redacted] where they replaced the control module for the rear hatchUnfortunately, the vehicle is still having the same concernSince then the Joe Holland Body Shop has removed the interior trim and checked all wiring to assure that no damage to the wiring harness was possibly overlooked [redacted] has done this as well [redacted] even reconnected all the grounds in the hatch and in the left quarter panelCurrently, the vehicle is back at [redacted] [redacted] has contacted [redacted] and has involved a Representative from [redacted] working with [redacted] to solve the problemAs far as Ms [redacted] 's desired settlement, we at Joe Holland cannot make the call to total her vehicleThis is a determination made by the [redacted] carrierIf you should have any questions or would like to discuss this matter with me personally, please contact my office at [redacted] (direct) or via email at [redacted]