Joe Machens Automotive Group

I understand that my case has been closed however, I have yet to be contacted by the Machens group regarding anything. So my issue has yet to be completely resolved.

Complaint: [redacted]
I am rejecting this response because: NO attempt has been made, I also sent their co a message via Facebook with my.phone number the message is read but no response is given back. I want to proceed with my complaint and I...

will be looking into a lawyer and court process for a refund (unfortunately I will have to save a little to do so). I have 2 mechanics from [redacted] that fixed their mistake(s) and even charged me less and even showed me the errors and will also gice their statements. This was bad business and they ripped off a young mom of 5 and taking their time to handle this matter.. Unacceptable
Sincerely,
[redacted]

Good afternoon,We wanted to contact you to inform you we reached out to the customer on the day of the initial complaint. She has been assured that if her title is not recovered we would be paying for a duplicate to be sent to her. If any additional questions should arise, please do not hesitate to...

contact us. Thank you![redacted]General Manager[redacted]

At times there are instances that we have to apply to several lending institutions to assist them getting a loan. The customers fills out a credit app allowing us to do so and this is why there are the inquiries. We can not remove them but they will fall off in a short time. As far as the second matter as a refund on a car that was this person but another family member and it will be refunded as soon as the original process is settled,no more than ten days.

We apologize for the delay and any inconvenience that may have been caused by the dealership. The correct dealership has been determined and a check for the GAP refund has been issued for the customer and he picked up the check today, 4/28/2017, and the issue has been resolved to his satisfaction.

We have been in contact with the customer, and have a solution.  We will honor the cancellation refund amount from when the customer originally came in and signed the paperwork(that was lost).  However, the customer still needs to send us the new cancellation forms before we can process...

the cancellation.  Customer is aware of this, and will either fax us the paperwork, or stop by in person and drop the paperwork off.  As soon as we get the paperwork,  we will expedite the cancellation process, and get the refund to the customer's bank as quickly as possible.  If any further information is needed at this time, please let me know. Thanks, [redacted]