Joe Machens Capital City Ford Lincoln

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

I have left a voicemail for *** ***. We did run her credit multiple times to try and secure financing for her. We are in the process of having the additional inquiries removed. We apologize for any inconvenience this has caused. If you have any additional
concerns or if this does not resolve your issues please contact *** *** at ***. Sincerely, *** ***General Manager

Initial Business Response /* (1000, 10, 2015/10/23) */
***Document Attached***
Mr*** did purchase a Volkswagen from us on July 17, The car had 85,miles on it when it was purchasedThe car was sold as is no warranty and Mr*** signed a the buyers guide that clearly states
the car was sold as is no warrantyHe also signed a document that said he was offered a vehicle service contract and that he declined this coverage
Our dealership does not currently and has not previously had a day return policyOn August 5, the dealership did some brake work on the car at no charge to Mr*** in the interest of good customer serviceUnfortunately, we cannot cover any future repairsIf Mr*** would like to have his car repaired at our Volkswagen store in Columbia I can offer him a 20% discount on any service related to the check engine light for the next daysI can also offer to try and trade the car for a different car if he is not happy with the Volkswagen
Sincerely,
*** ***
XXX-XXX-XXXX

I spoke with [redacted] by phone regarding the Dodge truck.  There was a dent and scratches on the door just below an emblem and the tires on the front of the truck had 9 mm of tread the back tires had 4 mm of tread.  The front tires were about 50% the back tires were worn almost to the wear...

bars.  There was no metal showing on any of the tires and they would pass a motor vehicle safety inspection.  I would not describe them as 50-60% tread.  The location of the dent and scratches would make it easy to overlook.  The dealership did not do a good job of describing the truck because my salesman missed the dent and described the tires a 50-60% when really only two of the four tires were at the 50% range.While the customer was at the dealership we did offer to discount the truck $800 to cover the cost of fixing the dent and half of the cost of a set of tires.  We figured $350 for the dent and $450 for half of the cost of a set of tires.  The customer wanted us to fix the dent and put on a brand new set of tires.  We did not reach an agreement so we refunded his deposit.The customer contacted me the next day and again asked me to fix the dent, put new tires on the truck, and honor the original price.  I was not able to make this deal because we had sold the truck to another customer.  I did apologize for the miscommunication and offered to send him $250 to help cover the cost of traveling to the dealership.  The customer declined my offer.  We do try to represent our vehicles accurately and when there is an issue we try to negotiate a fair settlement.  Unfortunately, we could not agree on what a fair settlement was before someone else agreed to buy the truck.

Revdex.com and [redacted], I am issuing a check to Mr. [redacted] for $50 as requested.  I apologize that this issue was not handled by the dealership when you were here for service.  I reviewed the details of your service with my staff and I believe that you are correct.  My staff did...

not handle your situation correctly due primarily to a miscommunication within our staff.  Again, I am sorry for any inconvenience this has caused and I will also include a coupon for a free oil change.  Please let me know if this does not resolve your concerns. Sincerely,[redacted]General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]