Joe Machens Hyundai

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: As of today's date, 4-25-17, I still have not received my title from Joe Machens Hyundai Sincerely, [redacted]

This gentleman did have communication with usHow we got this information was through AutoLeadPro.com which is an online credit providerThis gentleman put in an application for creditThrough this online credit provider he gave permission to do run his creditHe put all his information on that applicationMy sales person did communicate with Mr [redacted] On May at 12:58PM we received that leadOur company responded at 1:11PMOn 2:25PM there was another email sent to himAt 3:the sales person talked to him on the phone on his lunch breakOn 3:17PM the salesman emailed him asking for some credit history, job time and any down payments informationHe also sent another email on 3:23PMAt 7:the consumer responds with the vehicle he would like and answers to the questions askedOn 5/consumer stopped by our dealershipWe asked for cash down to obtain financing for him, I believe he declined that offerI do not believe there were any violations here [redacted] General Manager

Dear Revdex.com, We apologize for the mixup regarding Mr***'s payment and the timing of the payoff on his trade-in. The customer will be mailed the requested amount of $to resolve the matter to his satisfaction. Sincerely, *** ***Operations ManagerJoe Machens Dealership***
*** ***Columbia MO

Initial Business Response /* (1000, 5, 2015/11/12) */
Due to an unexpected issue with financing we were not able to complete the transactionWe understand her situation and are willing to assist with the late fee incurredShe needs to see the General Manager and he will help take care of it

To Whom It May Concern:Thank you for taking the time to communicate about *** ***'s unsatisfactory experienceOur General Manager, *** **, has communicated we will be backing her out of her most recent car purchase which was Ms***'s desired course of actionIf any further
information or documentation is needed, please contact us. Thank you,

Initial Business Response /* (1000, 7, 2015/07/29) */
Customer supplied the dealership with the wrong payoff amount to his current car loan. We did figure an extra amount to pay off a small signature loan. However the shortage of payoff from his car loan was about the same amount of money that was...

initially set-up for the payoff of the signature loan.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This gentleman did have communication with us. How we got this information was through AutoLeadPro.com which is an online credit provider. This gentleman put in an application for credit. Through this online credit provider he gave permission to do run his credit. He put all his information on that...

application. My sales person did communicate with Mr. [redacted]. On May 9 at 12:58PM we received that lead. Our company responded at 1:11PM. On 2:25PM there was another email sent to him. At 3:00 the sales person talked to him on the phone on his lunch break. On 3:17PM the salesman emailed him asking for some credit history, job time and any down payments information. He also sent another email on 3:23PM. At 7:52 the consumer responds with the vehicle he would like and answers to the questions asked. On 5/11 consumer stopped by our dealership. We asked for 1000 cash down to obtain financing for him, I believe he declined that offer. I do not believe there were any violations here [redacted] General Manager

I’m in contact with the customer and we are working to get the quote to her for the repairs. We will be contacting her with that information ASAP. We are working to resolve this issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: As of today's date, 4-25-17, I still have not received my title from Joe Machens Hyundai.
Sincerely,
[redacted]

The dealership apologizes for any inconvenience caused to the customer.  They have been contacted and the issue has been resolved to their satisfaction.

We apologize for the confusion regarding the timing of the delivery of title to the customer. Per the Sales Manager, the customer's title, sales tax and late fee checks were delivered to them and the concern has now been resolved. Again, we apologize for any inconvenience the dealership has caused due to the delay we experienced getting a lien release.

We apologize for the inconvenience due to a delay in our receiving the vehicles title. The dealership has contacted the customer and the situation has been handled to their satisfaction, and they now have their title.