Joe Machens Toyota

I have researched the issue and found the funds The monies are being distributed today 7/21/in the amount of $to Ally bank The check number is [redacted] The check is being overnighted and should reach the bank tomorrow 7/22/ We apologize for the delay and are working on our process to make sure anamolies of this nature do not exist in the future

In the above referenced case number I have submitted the additional amount for the complete $1500.00.Also we have cancelled the other agreement for the remaining $and this should be credited from Toyota Financial Services to the appropriate lienholder of [redacted] *** We had previously not cancelled this because when the cancellation form was filled out only the box for the warranty was marked as we were unaware that the maintenance needed to be cancelled as well but when I spoke with [redacted] she informed me it should be the whole amount so we back dated the cancellation on the maintenance contract to be the original date as well

Machens Toyota has taken the costumer out of this vehicle and put costumer in another vehicleFeel that the costumer has been taken care of and to there satisfaction [redacted] GM

Complaint: [redacted] I am rejecting this response because: [redacted] (GM) was copied in on several emails to his sales manager about this and yet did nothing for daysA true leader would have resolved this issue for the customer long agoI'll believe in his ability to resolve the issue when I actually see it done Sincerely, [redacted]

See AttachedJoe Machens Toyota had Notice of Lien's filed causing an error for our customer to register her vehicle.On September 12,2017, We received the Lein Release needed and spoke with our customer and emailed it to her per her request and she can now register her vehicle

Due to a clerical error the State of Missouri does not currently have the correct vehicle identification number on the title record associated with this vehicle Joe Machens Toyota is working to correct this error as quickly as possible A dealership representative will contact the customer to discuss transportation alternatives until the title issue is corrected

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/04/16) */
Contact Name and Title: *** *** GSM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@machens.com
We have been in communication with Mr*** and resolved his issue to his satisfactionThis matter is handled, Mr*** is
satisfied and we consider this matter closed

I am responding to the complaint submitted by *** *** on October 25, 2017. I have contacted *** and resolved the case. Joe Machens Toyota will refund the $for the tires she purchased. We have secured the lien release for the Lexus and forwarded it to DMV.
Additionally, I have offered to do a complete detail of her vehicle and supply a loaner vehicle at no charge.Regards, *** ***General manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID ***, and find that this resolution is satisfactory to meIt was a long and stressful learning experience that was not dealt with much professionalismMany phone calls, voicemails and emails were not responded toI requested many times the contact information for the extended warranty I purchased (which was not given to me upon signing of any paperwork) and still was unable to obtain that information. Although I had to raise my payments, obtain a cosigner, and basically start the whole car buying process over again, I am glad that there has been some form of resolution.
Sincerely,
*** ***

We regret this errorOur Toyota General Manager, *** ***, is addressing the issue with our finance team to make sure this gets resolved

We received your information about Ms***’s complaint and regret that she is dissatisfied with her experienceWe continuously strive for customer satisfaction and find it unfortunate Ms*** is unhappy with her time spent at our dealership.Ms*** purchased the vehicle in January
using the address *** *** *** Columbia, MO as her address on all documentationThis is the address we used when we mailed the title.We reached out to the USPS inquiring and found out that Ms*** put in an address forward in October and then an additional forward in November However she utilized the original *** *** *** address during the January purchase. In speaking with the USPS the title was sent to *** ***The first forward didn't go through because it didn't have a unit # so it was re-forwarded to the second forward which is a PO BoxThis should be arriving next week per USPS.Thank you so much!

Initial Business Response /* (1000, 5, 2015/09/11) */
Contact Name and Title: [redacted] GSM
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@machens.com
Tried calling customer several times and no answer or answering machine, we would to resolve the concern but we need to contact the...

customer.

I apologize for the inconvenience.   We are working to correct the situation.   We have a new General Manager at our Nissan store, and he was not with the Machens organization when this situation ocurred.  His name is [redacted], and he is aware of the complaint.   Someone will...

be in touch with the customer very soon.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Due to a clerical error the State of Missouri does not currently have the correct vehicle identification number on the title record associated with this vehicle.  Joe Machens Toyota is working to correct this error as quickly as possible.  A dealership representative will contact the...

customer to discuss transportation alternatives until the title issue is corrected.

Complaint: [redacted]
I am rejecting this response because: [redacted] (GM) was copied in on several emails to his sales manager about this and yet did nothing...

for 60 days. A true leader would have resolved this issue for the customer long ago. I'll believe in his ability to resolve the issue when I actually see it done.
Sincerely,
[redacted]

I have researched the issue and found the funds.  The monies are being distributed today 7/21/16 in the amount of $1499.00 to Ally bank.  The check number is [redacted].  The check is being overnighted and should reach the bank tomorrow 7/22/16.  We apologize for the delay...

and are working on our process to make sure anamolies of this nature do not exist in the future.

In the above referenced case number I have submitted the additional amount for the complete $1500.00.Also we have cancelled the other agreement for the remaining $1500.00 and this should be credited from Toyota Financial Services to the appropriate lienholder of [redacted].  We had previously...

not cancelled this because when the cancellation form was filled out only the box for the warranty was marked as we were unaware that the maintenance needed to be cancelled as well but when I spoke with [redacted] she informed me it should be the whole amount so we back dated the cancellation on the maintenance contract to be the original date as well.

Machens Toyota has taken the costumer out of this vehicle and put costumer in another vehicle. Feel that the costumer has been taken care of and to there satisfaction.  [redacted] GM