Joe Machens Volkswagen

They gave me the $check for my trade in but $for the downpayment I made I haven't gotAt the time it was disputed with my bank and it has since the dispute was denied and the money was taken from my bank accountI was told I would get $check for the car I traded in and the $for down payment but since that was disputed nothing was doneBut now the $was taken back out of my account yesterday, I'm wanting that back like I was told by the executive manager of MachensIt was going smoothly till the dispute was denied and the took the $back out of my accountSo what can be doneIve attempted to reach them but not getting any reply from the dealershipThanks,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As long as I get the check all will be fine Sincerely, [redacted] ***

To Whom It May Concern: [redacted] stopped by the dealership and competed the cancellation paperwork with usThe cancellation refund will be credited to his outstanding loan balanceWe apologize for the inconvenience caused to [redacted] Sincerely,Joe Machens Volkswagen Management Team

I will have a check request sent over to be filled out

I do not understand why I received this when Seth says no further action required

The day that I took the title back from [redacted] I din't say anything about receiving the $back If he spoke with [redacted] regarding this matter then it wasn't relayed to me Bob no longer works for the company so I haven't spoke about it with him If the $is going to make him happy then I will get a check request handed in

Git a vehicle from Machen Volkswagen in Columbia, MOThey put me in a vehicle that was way more than I could affordI returned the vehicle, because they said I couldIm out my downpayment and my trade inWas given $7,for my trade in and theyve given me nothing backTheyve jerked me aroumdNumerous attempts to contactbthem and they never contact me backNo return emails or callsWas rescentlyntold they would be mailing me a $check and now they said that was and they are giving me nothing in returnAt this point all im asking for is my down payment amd part of whatbthey gave me for my trade inThis has been my worst experience ever in buying a carTheyve been horrible to me and im never doing business with them again: To get my $downpayment back and id be happy with $for my trade inSo instead if the So in total id settle with them for the $

Complaint: ***
I am rejecting this response because: The refund should have gone toward the taxes
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have received the check for difference in payoff and taxes but
still waiting on paperwork for warranties
Sincerely,
*** ***

Initial Business Response /* (1000, 10, 2015/10/28) */
This customer is taken care ofWe went ahead and contacted the bank and redid the loanShe is happy
Initial Consumer Rebuttal /* (3000, 12, 2015/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No
I am still not happyI spoke with my loan officer today 10/28/at 1:and the bank said they had never heard anything from Joe Machens VolkswagenAlso I am a male and they continue to call me a female, which I feel like is a form of sexually harassment, and I will not tolerate it! I honestly don't understand how hard it is for them to look at their records to find out my genderI guess if my name was *** or *** or even *** they would say he or mister, but since my name is *** it's hard for them to believe that would be a male name
The only thing they finally did was redo our contract and lower my monthly paymentI'm still dissatisfied that they kept referring to me as a female though they have met me several timesThey never apologized or anything for thatTheir employees have been taking advantage of people, with saying that we need the extended warrantyMy bank said this was illegal practice to tell the customers they are forced to financeThey acted like this was my problem and they wouldn't work with me at allWhen I would make the hour and a half trip down there, they acted like I was an inconvenience to them since they did the contract incorrectly and had to fix it

Complaint: [redacted]
I am rejecting this response because:Yes the $500 check would make things better!thanks
Sincerely,
[redacted]

To Whom It May Concern:[redacted] stopped by the dealership and competed the cancellation paperwork with us. The cancellation refund will be credited to his outstanding loan balance. We apologize for the inconvenience caused to [redacted].  Sincerely,Joe Machens Volkswagen Management...

Team

I have been in contact with [redacted] to come to a resolution

They gave me the $500 check for my trade in but $250 for the downpayment I made I haven't got. At the time it was disputed with my bank and it has since the dispute was denied and the money was taken from my bank account. I was told I would get $500 check for the car I traded in and the $250 for down payment but since that was disputed nothing was done. But now the $250 was taken back out of my account yesterday, I'm wanting that back like I was told by the executive manager of Machens. It was going smoothly till the dispute was denied and the took the $250 back out of my account. So what can be done. Ive attempted to reach them but not getting any reply from the dealership. Thanks,

The day that I took the title back from [redacted] I din't say anything about receiving the $500 back.  If he spoke with [redacted] regarding this matter then it wasn't relayed to me.  Bob no longer works for the company so I haven't spoke about it with him.  If the $500 is going to make him happy then I will get a check request handed in.

I will have a check request sent over to be filled out.

Git a vehicle from Machen Volkswagen in Columbia, MO. They put me in a vehicle that was way more than I could afford. I returned the vehicle, because they said I could. Im out my downpayment and my trade in. Was given...

$7,250 for my trade in and theyve given me nothing back. Theyve jerked me aroumd. Numerous attempts to contactbthem and they never contact me back. No return emails or calls. Was rescentlyntold they would be mailing me a $500 check and now they said that was false and they are giving me nothing in return. At this point all im asking for is my down payment amd part of whatbthey gave me for my trade in. This has been my worst experience ever in buying a car. Theyve been horrible to me and im never doing business with them again: To get my $250 downpayment back and id be happy with $1500 for my trade in. So instead if the 7250. So in total id settle with them for the $1750.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
As long as I get the check all will be fine.
Sincerely,
[redacted]

[redacted] brought the 2000 Beetle in for a lost key.  Purchased a "valet" key that does not come with remote unlock or lock function.  After Master Certified Technician programmed the supplied key he stated clearly that "completed key program but car alarm continues to go off"....

 This repair would not connect to any ABS function.  Customer was informed that the door lock switch may be faulty.  The key WAS programmed as requested.  It appears clear that Joe Machens Volkswagen did nothing other than service requested and has zero fault with current problems with the 2000 Beetle with 124,500 miles.  I have copied [redacted], Joe Machens Service Manager, to this reply as she is the one that supplied me with the attachment. [redacted]General ManagerJoe Machens Volkswagen

I do not understand why I received this when Seth says no further action required.