We continue to differ in the accuracy and sequence of events as described and any new correspondence the complainant has forwarded in her rebuttal As our only settlement, we still are still offering to complete the scheduled work as per the original contract; we do this in good faith by extending the October 6th Small Claims Demand Letter deadline to Friday, October 13, To be clear, this updated deadline is to either receive the Small Claims Demand amount or written agreement to have us schedule a visit to complete the work as originally contractedAfter Friday, October 13, 2017, the offer to complete the job as planned is off
We did receive the contract in the mail signed by ***, the mother We did contact the daughter (only had her number) that we were in receipt of the the contract and to schedule a best time She identified two days where, in her words she was "off" from work and agreed on the Tuesday, September 26th She asked me when the crew might arrive; I gave her a window of time which everyone who is the first job of the day receives, namely "as early as 8:30-ish" We did run into am unanticipated equipment problem early on which had my crew leave home base at 8:am After I cleaned up the grease on myself, I was ready to pickup the phone and call the daughter to say that we were "on our way" and give her an e.t.a., when she called me yelling to the point that I could only slone sentence in before she hung up I acknowledged that I was about to call her to inform of the delay and mentioned that I could see on our GPS that they MAY HAVE stopped for coffee When I found out the reason for the stop I called the contact number and finally was able to explain the delay---it was, for lack of a better phrase, an "emergency pit-stop" at a local McDonalds I did say in my messages that I would still send the crew over to do the job She met them with a letter that spoke to her and her mother's disdain for being treated in such an [unacceptable manner] In her letter which she handed to my crew, the daughter starts out talking about the 8:promise (again, this never occurred) and then contradicts herself later on when she tries to make a point and refers to "agreed upon starting worktime time frame." PART A of the contract discusses some of the situations/events which can delay job commencement, so this is why we are billing her for cancelling after three days and at arrival to the job site We are a year old business and this is only the 4th complaint in our history and the first which had to do with an arrival time dispute
We continue to differ in the accuracy and sequence of events as described and any new correspondence the complainant has forwarded in her rebuttal As our only settlement, we still are still offering to complete the scheduled work as per the original contract; we do this in good faith by extending the October 6th Small Claims Demand Letter deadline to Friday, October 13, To be clear, this updated deadline is to either receive the Small Claims Demand amount or written agreement to have us schedule a visit to complete the work as originally contractedAfter Friday, October 13, 2017, the offer to complete the job as planned is off
We did receive the contract in the mail signed by ***, the mother We did contact the daughter (only had her number) that we were in receipt of the the contract and to schedule a best time She identified two days where, in her words she was "off" from work and agreed on the Tuesday, September 26th She asked me when the crew might arrive; I gave her a window of time which everyone who is the first job of the day receives, namely "as early as 8:30-ish" We did run into am unanticipated equipment problem early on which had my crew leave home base at 8:am After I cleaned up the grease on myself, I was ready to pickup the phone and call the daughter to say that we were "on our way" and give her an e.t.a., when she called me yelling to the point that I could only slone sentence in before she hung up I acknowledged that I was about to call her to inform of the delay and mentioned that I could see on our GPS that they MAY HAVE stopped for coffee When I found out the reason for the stop I called the contact number and finally was able to explain the delay---it was, for lack of a better phrase, an "emergency pit-stop" at a local McDonalds I did say in my messages that I would still send the crew over to do the job She met them with a letter that spoke to her and her mother's disdain for being treated in such an [unacceptable manner] In her letter which she handed to my crew, the daughter starts out talking about the 8:promise (again, this never occurred) and then contradicts herself later on when she tries to make a point and refers to "agreed upon starting worktime time frame." PART A of the contract discusses some of the situations/events which can delay job commencement, so this is why we are billing her for cancelling after three days and at arrival to the job site We are a year old business and this is only the 4th complaint in our history and the first which had to do with an arrival time dispute