Joe Moholland Moving

This move was NOT performed under Joe Moholland Moving's authority and we did NOT settle this claim and we do NOT have the authority to settle or deny this claim This move was performed under [redacted] ***'s authority This company is located in Jacksonville FL I believe the correct contact is [redacted] @ [redacted] .com.Regards Tom L [redacted] Business Manager Joe Moholland Moving Inc

Our responsibility is to repair anything we damage and that is what we are trying to doUsing the customers analysis he is right you would not take a blue door off a white car and call it fixed, you would paint that door not repaint the entire carAlso as stated in the last response this customer does not own the home he is renting it and the homeowner needs to be involved in any type of property repairsWe have requested the contact information of the homeowner several times but the customer refuses to provide itAgain to reiterate we have every intention of repairing the area we damaged, we sent someone out to make those repairs and he was turned away

June 2, [redacted] The Revdex.com***, I am writing to you in regards to a complaint that was filed with the Revdex.com against Joe Moholland Moving by Antonio S [redacted] The complaint was received by the Revdex.com on 4/25/and given an ID of [redacted] My estimator John G [redacted] gave [redacted] an estimate for services on 11/7/at 3:pm At that time he gave [redacted] a quote for two months of storage at our warehouse in Woodbridge VA and then a long distance move to Austin Texas The quote that was given was based on the items [redacted] indicated were to be included in the shipment, a minimal amount of packing to include a flat screen TV box and boxes for the mattress and box spring, shuttle services at origin, transportation into storage, the first day of storage, additional days of storage, extended valuation to cover the shipment while in storage, valuation to cover the shipment during transportation and transportation from Virginia to Texas At no time during the estimating process was Mr [redacted] present The shipment was booked and signed for using a [redacted] eAcceptance tool This is an internet based tool used for paperless signing of document All documents signed using this method are legal and binding The [redacted] shipment was picked up on 11/30/and put into storage in transit at our warehouse in Woodbridge VA The shipment was estimated to weigh 2,160lbs Upon arrival at our facility it was found to weigh 3720lbs(See attached weight ticket.) Storage charges fall under Non-Bound Services The result of this is that the cost for the transportation into storage, the first day of storage, subsequent days of storage as well as the storage valuation went up To compound this instead of only being in storage for days as originally planned the shipment ended up in storage from November of until March of When a shipment goes into SIT (storage in transit) the long distance portion of the moving contract is put on hold When the storage duration reaches days the long distance portion of the moving contract terminates and the storage shipment converts to permanent storage with no change to the monthly cost to the customer [redacted] reached out to us in March of to have his storage shipment delivered to him in Texas We gave him a quote of $7,inclusive of all services from the date of pick up through delivery (Inclusive of almost months of storage.) At no time did we hold the shipment hostage as [redacted] indicates We only stated that charges would have to be brought current before the shipment could be released from storage At the request of [redacted] we also provided a quote of $4,for him to pick up the items at our warehouse in Virginia for transportation to Texas himself [redacted] decided that he would rather pick up the shipment himself He picked up the shipment on April and drove it to Texas himself after paying the $4,due If there are any questions or if I can make anything more clear please do not hesitate to contact me Best,Thomas L [redacted] Business ManagerJoe Moholland Moving [redacted] ***Woodbridge VA 22191Cell ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Business will not be allowed to repair the damage as they have indicated by just installing new boards in the middle of the room (floor finish is amber from time thus new boards (pinkish in color) will not/do not match) It must be color matched and that requires sanding and refinishing the entire floor not just the damaged boards Example: If you repaint a damaged door on a car as the business states - you must blend it in with the existing paint of the rest of the car by repainting not only the damaged portion but also by extending it to the adjacent areas In this case the floor is the same throughout the main floor No professional flooring expert has indicated what the business is trying to do is possible I have three different quotes from reputable firms non of which recommend only replacing the damaged boards This correspondence is repetitive as has been my conversations with the firm Please mark the case as a complaint against the firm and I will process a lawsuit against the firm in Maryland Courts Regards, [redacted] different color