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Joe Morgan Honda

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Joe Morgan Honda Reviews (5)

[redacted] This email is in response to the complaint that [redacted] filed with you on 9/12/14, ID # [redacted] The paint work she is asking us to repair is part of a Honda warranty extension that our Service Department must inspect and approve This is not something the Body Shop can do prior to inspection by the Service Manager This was by no means a refusal to perform the warranty repair I will include the three statements by our employees: Body Shop Receptionist [redacted] ,Service Manager [redacted] and Body Shop Manager [redacted] concerning the discussion each had with [redacted] Heard From my employees point of view, [redacted] was very difficult to work with as well as very disrespectful Joe Morgan Honda is willing to go through the proper procedures with [redacted] to get [redacted] s paint problem approved and repaired in a timely manner We will need [redacted] s cooperation and assistance in accomplishing this task [redacted] GM Joe Morgan Honda [redacted] : When Mr [redacted] first came in for her recall she said that the out of state dealer she bought the car from had told her about a recall for the hood, fenders, roof, and trunk to be repainted The only issue there was at that time was the clear coat cracking on the hood and fenders Ms [redacted] insisted on us repainting all of the panels referred to under the recall I explained to her that Honda would not allow us to do the work if the paint was not cloudy, per the recall instructions I told her that we had to take pictures of the damage and send them to Honda and that the paint may never fade She pointed out some other spots on her car that she said looked like there was something under the paint, but after looking at them I let her know that those were scratches that had been touched up by the dealer she bought it from or the previous owner I also told her that if the paint started to fade that she could come back to get the work done as long as the recall was valid She was not happy with that response After telling me that I didn't know what I was talking about I got [redacted] to speak with her After her work was done she was not happy with the look of the paint We agreed that the hood could be buffed for better results We agreed to have a painter stay late on the day she picked up to correct the work She called and rescheduled that appointment due to a health issue with a family member She rescheduled for that next Monday late April or early May Our painter stayed one hour after his shift and she did not show for her appointment She had told me in our first conversation that she could get the dealer she bought if from to cover it all so I assumed she went there to complete the work I got a call Friday morning, 9/12/from Ms [redacted] stating that the other panels on her civic were starting to fade and that she needed to schedule to get the work done I asked her if [redacted] in service had looked at it yet to approve it She said no, I then told her that I could not schedule until he had looked at it She continued to tell me that she wanted to schedule the work After going through that a few times she finally agreed that I could transfer her to service I put her on hold to get a hold of [redacted] and she hung up I was able to reach [redacted] and let him know that she would be calling and he said she had just called him [redacted] : This is how the conversation that I had with [redacted] went I told her than she could come in on Monday through Friday from 7:00am - 5:00pm to have her vehicle inspected for the repairs She stated that those hours would not work because she worked in [redacted] from 8:00am - 5:00pm I told her that I noticed she lived in [redacted] and I asked if she could stop in on her way to work to which she responded "she would not be getting up early to come in" At that point I told her that I would stay late on Monday if she could be here by 5:15pm I told her that we would be happy to do the work on her vehicle, however we did not want a repeat of the problem that we had on her first visit I told her that the body shop manager had told me that she was very rude and used profane language with him, this was witnessed by another employee She said that she did not recall that happening, and proceeded to say that the initial work done by the body shop was "crappy" and that she had to bring it back to be fixed correctly She then became very argumentative and kept talking over me I told her that if she was unhappy with the first repair that maybe it would be best for both parties if she took her vehicle elsewhere as we were not interested in being spoken to that way [redacted] : Ms [redacted] stopped in the shop and talked to [redacted] and I was asked to talk to her when I asked what I could do to help her she said "Do Your [redacted] Job" At that point I told her I would not be talked to like that She insisted on painting panels that were not affected I told her that it would not be possible All she wanted to do was argue with me I showed her what the delamination looked like on a vehicle we had in the shop for the recall and she agreed that her roof was not affected She scheduled for the repairs to be completed You could tell that no matter what we did she was not happy with any of the answers she received As you can see from the above statements Ms [redacted] was not very cooperative with any of the employees that she interacted with

Sales person personable, but not knowledgeableOnly one key given with purchase, told to come back in future, prepay and Joe Morgan would make keyTold that since they had reduced the price of car to sell, they would not supply a 2nd keyNo manual given with purchaseTold to download from internet, that Joe Morgan did not have the ability to find oneTold that car was not in accident, but it is obvious that rear tail light has been patched from a breakFound staff to be somewhat insincere and unwilling to help after the sale complete

[redacted]
This email is in response to the complaint that [redacted] filed with you on 9/12/14, ID #[redacted].  The paint work she is asking us to repair is part of a Honda warranty extension that our Service Department must inspect and approve.  This is not something the...

Body Shop can do prior to inspection by the Service Manager.  This was by no means a refusal to perform the warranty repair.
I will include the three statements by our employees: Body Shop Receptionist [redacted],Service Manager [redacted] and Body Shop Manager [redacted] concerning the discussion each had with [redacted] Heard.  From my employees point of view, [redacted] was very difficult to work with as well as very disrespectful.  Joe Morgan Honda is willing to go through the proper procedures with [redacted] to get [redacted]s paint problem approved and repaired in a timely manner.  We will need [redacted]s cooperation and assistance in accomplishing this task.
[redacted]
GM
Joe Morgan Honda
 
[redacted]:
When Mr. [redacted] first came in for her recall she said that the out of state dealer she bought the car from had told her about a recall for the hood, fenders, roof, and trunk to be repainted.  The only issue there was at that time was the clear coat cracking on the hood and fenders.  Ms. [redacted] insisted on us repainting all of the panels referred to under the recall.  I explained to her that Honda would not allow us to do the work if the paint was not cloudy, per the recall instructions.  I told her that we had to take pictures of the damage and send them to Honda and that the paint may never fade.  She pointed out some other spots on her car that she said looked like there was something under the paint, but after looking at them I let her know that those were scratches that had been touched up by the dealer she bought it from or the previous owner.  I also told her that if the paint started to fade that she could come back to get the work done as long as the recall was valid.  She was not happy with that response.  After telling me that I didn't know what I was talking about I got [redacted] to speak with her.  After her work was done she was not happy with the look of the paint.  We agreed that the hood could be buffed for better results.  We agreed to have a painter stay late on the day she picked up to correct the work.  She called and rescheduled that appointment due to a health issue with a family member.  She rescheduled for that next Monday late April or early May.  Our painter stayed one hour after his shift and she did not show for her appointment.  She had told me in our first conversation that she could get the dealer she bought if from to cover it all so I assumed she went there to complete the work.  I got a call Friday morning, 9/12/14 from Ms. [redacted] stating that the other panels on her civic were starting to fade and that she needed to schedule to get the work done.  I asked her if [redacted] in service had looked at it yet to approve it.  She said no, I then told her that I could not schedule until he had looked at it.  She continued to tell me that she wanted to schedule the work.  After going through that a few times she finally agreed that I could transfer her to service.  I put her on hold to get a hold of [redacted] and she hung up.  I was able to reach [redacted] and let him know that she would be calling and he said she had just called him.
 
[redacted]:
This is how the conversation that I had with [redacted] went.
I told her than she could come in on Monday through Friday from 7:00am - 5:00pm to have her vehicle inspected for the repairs.  She stated that those hours would not work because she worked in [redacted] from 8:00am - 5:00pm.  I told her that I noticed she lived in [redacted] and  I asked if she could stop in on her way to work to which she responded "she would not be getting up early to come in".  At that point I told her that I would stay late on Monday if she could be here by 5:15pm.  I told her that we would be happy to do the work on her vehicle, however we did not want a repeat of the problem that we had on her first visit.  I told her that the body shop manager had told me that she was very rude and used profane language with him, this was witnessed by another employee.  She said that she did not recall that happening, and proceeded to say that the initial work done by the body shop was "crappy" and that she had to bring it back to be fixed correctly.  She then became very argumentative and kept talking over me.  I told her that if she was unhappy with the first repair that maybe it would be best for both parties if she took her vehicle elsewhere as we were not interested in being spoken to that way.
 
[redacted]:
Ms. [redacted] stopped in the shop  and talked to [redacted] and I was asked to talk to her.  when I asked what I could do to help her she said "Do Your [redacted] Job".  At that point I told her I would not be talked to like that.  She insisted on painting panels that were not affected.  I told her that it would not be possible.  All she wanted to do was argue with me.  I showed her what the delamination looked like on a vehicle we had in the shop for the recall and she agreed that her roof was not affected.  She scheduled for the repairs to be completed.  You could tell that no matter what we did she was not happy with any of the answers she received.
 
As you can see from the above statements Ms. [redacted] was not very cooperative with any of the employees that she interacted with.

We looked at the car two times.   On the first trip back we machined the rotors and put new  pads on the vehicle.  A family member brought the car in the second time.  Our service staff drove the car and found it to be normal operating noise at that time and the family member...

agreed.  Upon this lasted issue, we have scheduled an appointment with the customer to install new front pads and rotors on good will basis.
 
 
[redacted],
 
Joe Morgan Honda

I can't say enough good things about the Service bay crew or the service technicians at Joe Morgan Honda. Anytime I have a problem I call them they get my car in asap and it is fixed asap. So professional, personable, caring, thorough, nice, happy. What else can I say? Truly they really are the best people to deal with. It doesn't matter if you purchase your vehicle from them or not. THEY ARE THE BEST.

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