Joe Pecheles VW, Audi, Hyundai, Mitsubishi

I bought a Dodge Journey SXT on December 5, 2015. At present, the Malfunctioning light will not go off,the automobile is not the one in the manual.I bought an automobile on December 5, 2015. I have since then discovered the automobile's Malfunctioning Indicator Light will not go off. Needless to say, I took it to [redacted] and the mechanic informed me that it was nothing showing up as to why the light won't go off. Since then I've learned, the SUV is not the one mentioned in the car's manual that I received with the car. There is no car back-up camera, and no sunroof top. This is a totally different automobile as described in the manual. All of the instuments inside the car is totally different as that which is described in the car's manual. On different occassions, I have contacted the service department. One day I taught with an [redacted] the last day, March 3, 2016, I taught with [redacted] The representatives assured me that they would get back with me as soon as possible; that someone would be in touch with me. I called three straight days and I got no results.I gave them all the particulars. They have the VIN# of the automobile, and all of the phone numbers where I can be reached.The automobile is again a : Dodge Journey SXT 2014 VIN # [redacted]TXXXXXX. I paid $1000 down, and I make payments of $377.00 a month from a debit card. [redacted] S. [redacted]Desired SettlementSince it is not the automobile that I thought that I was buying with the back-up camera and the sunroof top, I would like the 2014 Dodge Journey SXT which fits that description, or the repairs to be done on the one they stuck me with.Business Response Ms. [redacted] purchased a pre-owned 2014 Dodge Journey from the dealership as she stated in December of 2015. The vehicle had 17,150 miles on it at that time and it received a pre-delivery inspection and a North Carolina state inspection by our service department. Ms. [redacted] had an address in [redacted] North Carolina at the time of purchase. Ms. [redacted] has relocated to New Jersey and has not serviced with us since purchase. We contacted Ms. [redacted] on March 9th and we explained that the manual provided with the vehicle is a generic manual and it covers all trim levels and is not specific to her vehicle. We also understand in speaking with her that the complaint regarding unreturned calls are meant against [redacted] not Joe [redacted], which is where she has been servicing her vehicle in New Jersey. We advised since her vehicle is likely under the manufacturer's warranty, that she take her vehicle to the local Dodge dealer in her area so that she can obtain a factory warranty diagnosis and repair, which typically is at no charge. We followed up again with Ms. [redacted] on March 15th to see if we could assist further and have yet to receive a return call from her. If we may be of further assistance, please let us know.Consumer Response I have yet to take the automobile to a Dodge representative. I shall be doing this on March 17,2016 at [redacted] in New Jersey. My complaint is not with [redacted] They only changed my oil. I only let [redacted] service my automobile one time. My complaint is with Joe [redacted] of Greenville, North Carolina, they are the one that sold me the vehicle. I will return their phone call after service on March 17, 2016 by [redacted] in [redacted] New Jersey.[redacted] S. [redacted].Final Business Response We spoke with the Dodge dealership in New Jersey that serviced Ms. [redacted]'s car today and they informed us they were able to turn off the check engine light at no charge. They stated that they informed her to return if the light comes back on. We also wish to clear up the confusion about Ms. [redacted]'s reference to service calls to [redacted] and [redacted] at a service facility. We have no record of receiving any calls or service visits by Ms. [redacted], and the employees she referenced in her complaint are not Joe [redacted] employees. We only became aware of her complaint through the Revdex.com. Regardless, we are pleased to be able to assist Ms. [redacted] in resolving her service concern.

Was promised autobody fixes before purchasing a vehicle that after close to three months have not been full filled.To whom it may concern:Re: 2011 Subaru Impreza WRX purchased on April 24th, 2014.On April 23rd I walked into Joe Pecheles Audi in Greenville NC without intention of buying anything, but to just look around. As I walked to the lot I was greeted by a salesman named [redacted]. Him and I saw a 2011 Subaru WRX, a vehicle that has always grabbed my attention. [redacted] suggested a test drive and I agreed. After the drive, [redacted] and I discussed the vehicle's pros/cons. During this talk, both of us noted and discussed how the preexisting damage to the right rear quarter panel (numerous small dents and scratches) and the front bumper (creased and cracking) would affect the asking price. At this time, both [redacted] and another salesperson [redacted] assured me if I purchased the vehicle these items would be corrected and to be sure they would include the repairs in the purchase agreement. I was not ready to commit yet, so I waited until the following day after giving it some thought.The following day I returned to the dealership and proceeded to purchase the Subaru. [redacted], and I again went over the details of the damage. I was told they would be unable to repair it until the following Thursday, May 1st. [redacted] advised he would call me the following week to confirm the repair date. After never receiving said call, I called, and the dealership advised me since the weather was "bad" they would have to postpone my repairs. The dealer assured me that they would contact me when I could bring it in. Upset, but unable to do anything about it, I agreed. 3 weeks passed by and I again had to call the dealership to see what the delay was. They told me to bring the vehicle in on May 20th (almost a full month after the initial purchase date). I dropped the vehicle off that morning and waited until almost close of business before returning. Upon my arrival, I inspected the vehicle and was in shock. The front bumper was not touched. The rear quarter panel was riddled with splotches from a cheap paint pen and no attention was given to the dents (see attached photos). I immediately contacted [redacted] and voiced my concern. He agreed the repairs were very obviously sub-par and unacceptable. I was then told to take a dealer employee with me to a local body-shop, [redacted] for a proper estimate. The estimator at [redacted] advised us that the rear quarter panel would need to be completely redone and that the front bumper would require not only repair work but also paint. These repairs were expected to take approximately a week to complete. We returned to the dealership and I was told, again, I would be contacted when it would be a good time to drop off the Subaru. I gave the dealership until the week of June 16th to call me back. I never received a single phone call. I eventually got in contact with [redacted] after days of leaving messages. I left the vehicle at the dealership on the morning of June 23rd and was given a loaner vehicle, told the dealership would drop the vehicle off at [redacted] and that I would be called when it was ready to be picked up. I told [redacted] that, no matter what, I needed to pickup my vehicle no later than the afternoon of the 27th. I was told this wouldn't be an issue. Again, after receiving no call, I called Thursday the 26th to check on the status. [redacted] advised me there was an issue with the paint, but that we were still on schedule for pickup the next afternoon. No phone calls later, I returned to the dealership late on the 27th to find that no work had even been started. It was at this point I lost trust in the dealership's ability to have my vehicle repaired. I had given ample time (2 months) and opportunity (3 attempts) to have them address the issues that they guaranteed would be corrected. I suggested to [redacted] that the dealer find a way to have the vehicle repaired at a body shop in my local area. Due to my busy work schedule and the dealers unreliability.Desired SettlementThroughout this process I have had to take 8 hours off of work, I have driven to and from Greenville a total of 258 miles and almost 6 hours travel time alone. The dealership has had my vehicle in their possession for a total of 7 days without resolve; time I was still making payments, but not enjoying my vehicle. This totals to $433 I have personally lost because the dealership has failed to meet their responsibilities of our agreement.I will not waste another penny because of this dealership's lack of organization and inability. I request a check in the amount of $1598 so I may have my vehicle properly repaired at a local shop. This is the same amount the dealer's preferred body shop quoted. I will still have to pay some out of pocket. This is the only resolution I see. The dealership has proven themselves disorganized and unable to handle the repairs without problems. I have been more than cooperative throughout this entire process. Business Response I reviewed the allegations of the complaint with purchaser [redacted] by telephone on July 21st. The complaint was also reviewed with the Joe Pecheles staff involved. On July 21st Mr. [redacted] was offered two possible solutions to satisfy the "We Owe" contractual obligation for specific "scratches and dings" on his pre-owned vehicle. The proposed solution was above and beyond the original contractual obligation in that it involved a more extensive repair. Mr. [redacted] was offered a choice of "(1) We can pick up the car and have it handled at our body shop vendor, which can be done as soon as July 28th and will take approximately 6 days, (2) or if you prefer a body shop of your choice can be used, however, they would have to provide an estimate to us for approval and you would be required to sign a statement releasing us from any liability on a repair from a body shop that we are not familiar with." It was explained to Mr. [redacted] that we prefer to fix the vehicle for him as opposed to just writing him a check so that we can insure his complete satisfaction. It was also explained to him that it is very important to us that he is completely satisfied with the resolution.On the next day, July 22nd, Mr. [redacted] declined our offer citing that his work schedule would be taking him out of the country and that once again, he preferred to receive payment and just take care of it on his own. While this is not typical of how we like to resolve vehicle repairs, we are sensitive to Mr. [redacted]'s work travel obligations and on July 23rd we agreed to make payment to him directly in the amount of the previously estimated repair. Mr. [redacted] expressed appreciation and is fully satisfied with the resolution.

I purchased a car from Joe Pecheles 10 of 2014 and every since I had the car I have been pulling money out for repairs.The very next week I ended up there for a repair and they couldnt take care of of the issue so I went to [redacted] and they took care of it I was stranded and needed a rental car and joe pecheles didnt help me at all. [redacted] from [redacted] helped me out and took care of it. so evevery since I have been been at [redacted] with a series of constant repairs. just this month I have replaced coils and spark plugs, which I know is normal wear and tear but some of these things such as the steering rod, motor mounts. I feel some of these things should have been caught when they serviced the car. not to mentioned the next week the springs in the trunk went out and almost cost me my head and neck which are also said to be not under warranty. so I think some of these things I should have been reimbursed or they should have covered. I will never buy or reccommend their service or sales to anyone.Desired Settlementi would like to to reimbursed for the things I have repaired and the things that have not been repaired yet, I would like them to be covered and repaired. Business Response We are in receipt of Mr. [redacted] complaint to the Revdex.com. We have reviewed our records and found that Mr.[redacted] purchased the [redacted], a pre-owned vehicle, on October 28, 2013, not 2014 as he stated in his complaint. The vehicle had 58,394 miles at purchase.Prior to its sale, on September 16, 2013 a Used Vehicle Inspection was performed and documented. We found the steering rod and motor mounts passed inspection and operated as normal. There were no malfunctions. On Nov. 18th, 2013, Mr.[redacted] brought in the vehicle with a check engine light concern. To provide the best (and most cost efficient) service for Mr.[redacted] on a warrantable repair with [redacted], we sent the vehicle to the local ** dealership for repair. The only other time we serviced the vehicle was for a complimentary (first) oil change and a complimentary Multi-Point Inspection on Jan. 14, 2014. Again, none of the issues described were found. Our customer relations manager contacted Mr.[redacted] as a courtesy follow up after this service, as is customary at our dealership, and noted that Mr.[redacted] hung up on her.It has been sixteen months since Mr.[redacted] purchased his vehicle and over a year since last servicing with us. We do appreciate his business, of course, but we must respectfully decline a reimbursement request at this time. We do hope that Mr.[redacted] will understand that a pre-owned vehicle is priced as such and that it also will require normal repairs and maintenance throughout the life of the vehicle. Regardless, if we can provide any further assistance to Mr.[redacted], or if he would like a fair estimate on any of the repairs that may now be necessary, we would be more than happy to do so.