Joe Rizza Ford North Riverside

Initial Business Response /* (1000, 5, 2015/09/29) */
THE DEALERSHIP CONTACTED THE CUSTOMER BECAUSE THEIR WAS A DIFFERENCE IN HIS PAYOFF ON HIS TRADE-INTHE CUSTOMER IS RESPONSIBLE FOR THAT DIFFERENCE AND THAT IS WHY ADDITIONAL MONIES WERE DUECUSTOMER AGREED TO BRING IN ADDITIONAL MONEY TO
COVER THEIR PAYOFF BY 10-2-THIS AGREEMENT WILL STILL BE HONOREDTHE CONTRACT AT THAT TIME WILL BE UPDATED SO CUSTOMER DOESNT HAVE A PAYMENT TO NEW VEHICLE UNTIL DAYS LATERTHIS WAS FOR THE CUSTOMERS BENEFITTHANK YOU AND WE EXPECT CUSTOMER TO HONOR WHAT HE AGREED UPON
Initial Consumer Rebuttal /* (2000, 7, 2015/09/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The Finance Manager called and explained that the contract he and I signed was still valid and honoredHe indicated there was a mistake made but it was corrected by him and the GM

Initial Business Response /* (1000, 8, 2015/05/19) */
AT THIS TIME WE WILL ACCEPT CUSTOMER TO BRING VEHICLE BACK TO DEALERSHIP.. AT THAT POINT WE WILL SEND IT OUT TO A ** DEALER TO FIND OUT THE PROBLEM.. DEALER WILL DETERMINE AT THAT TIME IF IT HAS THE SAME PROBLEM OR DIFFERENT PROBLEM IF VEHICLE...

HAS DIFFERENT PROBLEM, WE WILL THAN DETERMINE IF WE ARE RESPONSIBLE FOR VEHICLE SERVICE CHARGES [redacted]

Our Service Manager has arranged for the customer to come in next week to go over her complaint and other issues she is currently having with the vehicle.  I will keep you informed as to the outcome of that appointment.