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Joe Simons Insurance Services

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Joe Simons Insurance Services Reviews (2)

I am writing in response to the complaint from [redacted] [redacted] contacted us to add her husband and his vehicle on to her automobile policy and to write them a tenants policy for their contents [redacted] also, failed to notify me that her husband had numerous moving violations that caused the rate to come in higher than the price I had originally quoted her [redacted] would call and leave her number and when I attempted to call her back she would never answer I left numerous messages and she would wait till after PM to call back I happened to be working late on a couple of the days she did call back She requested to have her auto and tenants policies set up on monthly billing I attempted to call her and tell her what the payments would be, but the company would not set it up without the first payment We had her credit card number on file from when she first purchased her auto insurance with us, so we gave that to the company so they would do the monthly payments I attempted times that day to call her and tell her what the payments would be and that the company had to have the first payment to set it up, but she would not call me back She states that she left multiple messages on our answering machine, but she only left She called once and left a message with the receptionist and talked to me once when I did not get a chance to call her back I have over customers and many have multiple policies, so I have other phone calls and policies that need servicing daily I can not sit by the phone all day and attempt to call her when she does not answer I have other work that need to be done I am sorry she is unhappy with our service, but if she had answered her phone when I called or called me back, then this all could have been avoidedThere was no fraudulent billing, I was doing what she asked me to do and set her policies up on monthly billing I was not going to have the company take the money out of my account for her policies If you have any further questions, please contact me I hope this clears up this matter.Sincerely, [redacted] *** Joe Simons Insurance Service, Inc

[redacted] was a customer for months and her husband was on his parents policy prior to adding him to the policy, but it is not our agency policy to run motor vehicle reports on drivers when we add them to a policy We add the driver then the company runs the MVR Therefore, we had no way of knowing that [redacted] had violations when we quoted the auto policy to [redacted] It is the customers responsibility to notify us if they have violations [redacted] did call and inquiry about what the monthly payments would be and I told her I would find out and call her back After she called, we had a family emergency and I had to leave town for a few days and told her I would call her back when I returned She continued to call me everyday, even when she knew I was out of town After I returned she again called and I told her I would contact the company and call her back I contacted the company and they informed me what the monthly payment would be and that the first payment needed to be made immediately to insure it would be set up monthly I told them to use the Credit card number they had on file for the insured and that I would contact her and let her know what was going on I started trying to call her at 3:that afternoon and called her every half hour until 5:and every time I called I got her voice mail and left a message I tried again then next morning different times and never got an answer or return call At approximately 4:PM the second day, I received a fax from the [redacted] stating that the insured had requested the policy be cancelled I call the company and they told me [redacted] had requested the policy be cancelled because she had not authorized the payment of her policy I again tried to call her the following day on several occasions to discuss this with her, but she never answered or returned my calls I am sorry she is unhappy, but we can not be held responsible when she did not answer her phone or return calls, when we tried to contact her and tell her what was happening She states I do not return calls in a timely manner, but I return calls in the order that they are received and on most days stay late to make sure the calls are returned I have hundreds of personal and commercial accounts that require attention daily I realize she feels that she was not my top priority, but I did make every effort to try and contact her about the insurance.Please contact me if you need further information I hope this resolves this matter.Sincerely, [redacted] ***

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