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Joe Smalley Auto Sales, Inc.

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Joe Smalley Auto Sales, Inc. Reviews (1)

I bought a 2005 Nissan Quest from them with a two year/24,000 mile warranty on it. Went to the Nissan dealer ship to get it looked at and there were some issues that wear covered on the warranty. Fought with the warranty place to get fixed but because the car didn't have a functional odometer when I bought the car the said that the warranty wasn't valid and about three days later I got a letter stating that the warranty was issued in error. That I would have to seek the dealer for a refund. I have been trying since August, 2013 to get a hold of someone to sort this out and no one has called me back and every time I call they say that there is no one there at the time that can help me. I have tried at least several time to get ahold of someone. I paid $1,400 for a warranty that should have never been issued to me without them fixing the odometer and no one has attempted to get ahold of me to fix the issue.Product_Or_Service: Wynn's PlusAccount_Number: XXXXXXXXDesired SettlementI would like them to pay the full amount that I spent on the Warranty and fix the issues with the car that should have been fixed before the car was sold and the parts that where covered under the warranty. Business Response Hello My Name is [redacted] from Daewoo North I just got your letter [redacted] concerns I will investigate from my end and respond by Frisay. you can call me at XXX XXX XXXX if you would like to discuss. Thanks[redacted] Sr.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The response I received said that he would respond with an answer by Friday. I have yet to hear any information on how he plans to resolve this matter. Its not the first time this company has promised to contact me to talk about and resolve this issue with no outcome. Not even a call to tell me that they have even considered looking at my complaint. It seems that they keep sweeping the matter under the rug hoping it will go away or I will give up. Final Business Response We have been in contact with Mr [redacted] and he was to bring the vehicle in for inspection. Mr [redacted] has not been in for us to look at the van as yet. Possible weather related.Still willing to try to resolve

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Description: Auto Dealers-Used Cars

Address: 30 Summer St, Lunenburg, Massachusetts, United States, 01462-2330

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Web:

www.daewoosuperstore.net

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